BMW of Norwood

I have spoken to a rep from BMW of Norwood and feel comfortable deleting my prior review...I believe they have now made an adequate attempt to resolve my issue. comfortable deleting my prior review...I believe they have now made an adequate attempt to resolve my issue. More

For many years Kim Lexner is helping me to service my car. She is extremely friendly person and very knowledgable at the same time. During my last visit she helped to identify a problem that my car (201 car. She is extremely friendly person and very knowledgable at the same time. During my last visit she helped to identify a problem that my car (2011 X3) had for quite some time. She facilitated repair and quickly found me a loaner car. I received my car back next day and am enjoying driving since. There is a reason I'm driving 10 miles from Chestnut Hill to BMW Gallery in Norwood for service, having another BMW shop in walking distance from my work place in Boston. I highly recommend Gallery and if you are lucky to have Kim as your adviser, then, I'm sure, that you will never look for any other place to service your BMW. More

Needed 1 tire changed. Was told it would be 1.5 hours to wait. Ended up waiting two hours, despite the fact we had an appointment. This is entirely too long to have waited. I don't expect the speediness wait. Ended up waiting two hours, despite the fact we had an appointment. This is entirely too long to have waited. I don't expect the speediness of a pit crew, but please, I think for one tire 2 hours is a bit much. The excuse is "we're busy." Guess what, I'm busy too. Next time and next vehicle will be purchased and serviced elsewhere. More

Its always an exceptional, no-hassle experience at this dealership. I question why I even considered going anywhere else. This is the 3rd car that I purchased from them having purchased 2 pre-owned cars dealership. I question why I even considered going anywhere else. This is the 3rd car that I purchased from them having purchased 2 pre-owned cars in the past (from Alex Archer) and a new 2013 5 Series yesterday (from Ken Brien). I was offered a deal on a 2013 5 series at another dealer earlier in the week only to be told at the last minute that they don't actually have it and I would have to wait for the car which I thought I would be getting right away. I called Alex to see if they had a similar car and he had Ken Brien call me right back. We selected a car from their inventory in 5 min over the phone and agreed on price for a car that actually has more options - in a preferred color - for the same price as the other dealer. One hour later - after coming in for a test drive - I signed papers and took the car home later that afternoon (prepped, tank full, registered, delivered/ programmed and inspected). Save yourself time and trouble and try this dealer if you want an honest, friendly, no-hassle experience and an exceptional price. Ken Brien is the man to see if you are looking for a new BMW. And having had my other cars serviced there over the past few years I will offer the same recommendation for their exceptional service department. More

Shopped around at several dealers for a new BMW, knew exactly what I wanted for options and price point. Norwood got my business because of the sales associate I interacted with, Jay Garant. I've been b exactly what I wanted for options and price point. Norwood got my business because of the sales associate I interacted with, Jay Garant. I've been buying cars for 20 years, and I've never had a better experience. He was courteous, knowledgeable, punctual, responsive, genuine and transparent. These are qualities you just don't find in car salesmen these days. Jay quickly assessed my needs, test drove a car with me, and configured a built to order car per my specs. Agreeing on a price was also straightforward, and accomplished by email and phone with minimal hassle. Norwood didn't have the absolute best price in the area, but was very close. Another dealer I won't name tried to undercut them at the last moment, but dealing with their salesman was much less pleasant and felt constantly like a hostile negotiation. With Jay, the process felt clean and friendly, with both sides understanding each other's constraints. That professional style has value for me, and earned my business. If you're in the market for a new BMW, I would highly recommend Jay and Norwood BMW for your next purchase or lease. I have no affiliation with them, and am actually a loyal Audi driver. This prejudice made Jay's job with me even harder, and the fact that I closed the deal with him speaks to his professionalism and interpersonal skill. More

Very professional and a pleasure to deal with. Provided updates as the vehicle was being serviced. Highly recommed this dealership for both sales and service. Very knowledgeable staff all around. Thank updates as the vehicle was being serviced. Highly recommed this dealership for both sales and service. Very knowledgeable staff all around. Thank you! More

I bought my car at this dealership in 2006 and always dealt with Stan or assigned service advisor. 6 years later I still deal with Stan. He is always approachable, sincere, honest and professional. When dealt with Stan or assigned service advisor. 6 years later I still deal with Stan. He is always approachable, sincere, honest and professional. When my car was in warranty and out of warranty Stan always makes sure his customers are satisfied. Stan will take your car for a ride if necessary to ensure he understood the problem. BMW Sudbury is closer to where I live but management at Gallery is far better than Sudbury. People like Stan makes BMW proud in a way that wants you to continue to buy BMW from Gallery Norwood. More

Went to this dealer for an inspection sticker, should be simple enough right? while waiting I received a phone call advising me that I do not have a front license plate therefore I would fail the inspecti simple enough right? while waiting I received a phone call advising me that I do not have a front license plate therefore I would fail the inspection. I advised her that the front plate is in the trunk. I did not have the time to install it because the vehicle was just purchased. She then told me that they can not install the plate because it does not have a front bracket. A 2011 5 series does not have a front plate bracket? So bmw manufactured this vehicle with a rear bracket but left out a front one. I think not.. This was a pitty way to extract $65.00 from me. this is what I was told would cost for a new bracket and installation of the bracket. She then told me that i could install it myself. At this point i went outside and noticed that the vehicle does have a front bracket.. wow this amazing. I took the screwdriver that came with the vehicle and installed it in about 2 minutes. She then tells me that they did not notice that the bracket was there. hmmm. At this time I paid for the sticker, went outside and took possession of my vehicle. I noticed that there was bird droppings on the hood and paperwork throne in the front seat. they never bothered to put the paperwork in the envelope and back in the glovebox where they found it. And no courtesy wash or vacuum, last time I was at a BMW dealership and a Nissan , I received a courtesy wash and drove away with no bird droppings. I left this dealership felling like I drive a Hyundai with two hundred thousand miles. I will not be visiting this dealership in the future. Dishonesty does not bode well with me.. I will take my business elsewhere . I guess courtesy does not exist here. O yea the greater was nice . More

Every aspect of the dealership was superlative. Working with Joe Shuman, Manny Menasha and Eric Brennan made the sale a wonderful experience. The entire team was professional, knowledgeable and friendly. T with Joe Shuman, Manny Menasha and Eric Brennan made the sale a wonderful experience. The entire team was professional, knowledgeable and friendly. The showroom is spotless and every attempt is made to insure that the customer is comfortable. When we picked the car up Joe Shuman spent over two hours going over every detail of the car. There is no reason to shop anywhere else!! More

Adrian has been my go to guy for BMWs, whether I am looking for used or new. He is patient, relaxed, and courteous. He is also very knowledgeable about the cars. He answers all of my questions and cons looking for used or new. He is patient, relaxed, and courteous. He is also very knowledgeable about the cars. He answers all of my questions and consistently goes above and beyond for me, whether it's finding out some detail or finding the right car for me to test drive or taking the time to scour inventory. The BMW Norwood Gallery is not close by to my home. They are 30-45 minutes from me, and are not the closest dealership, but my experiences there have always been so positive that they are my first choice for checking out which BMW I want to get next. Whenever I hear a friend say he/she is interested in BMWs, I recommend that they see Adrian. I know I'll be buying BMWs from Adrian for a long time. More