BMW of Norwood

I'd been in the market for a 528i and was interested in a CPO car that BMW Gallery had in stock. I walked in unannounced and was greeted very promptly and introduced to Naeel, who was just great to work wit CPO car that BMW Gallery had in stock. I walked in unannounced and was greeted very promptly and introduced to Naeel, who was just great to work with. He was very knowledgeable and patient and we spent a couple of hours test driving and negotiating. At no time did I sense any game playing or anything less than sincere interest in getting a deal done. Naeel was as pleasant a guy to negotiate with as I can recall. I felt I got a very good deal, as I'd spent a couple of months doing research and talking to other BMW owners. When I went to pick up the car, Naeel had addressed some paint chips I'd noted on the car and had these repaired. He also thoroughly explained the car systems and has since then called me to make sure I was happy and everything was as it should be. I am really pleased with the experience here. More

In general my dealings with this dealership over the past In general my dealings with this dealership over the past six years have been good with the exception of this last time. These are the issues regar In general my dealings with this dealership over the past six years have been good with the exception of this last time. These are the issues regarding my last visit: 1. Representative was in a rush and didn’t take down all information related to the appointment. 2. The car was brought in at 11:00am with the expectation that it would be done the same day. I make a call at 3:00PM to find out that the car hasn’t been looked at and as it turned out the car was not looked at till the next day. 3. I made it clear to the representative that if the car was going to be kept overnight I would need to know before 5:00PM in order to make arrangements to get home. I was called after 5:30pm and notified that the car would be kept overnight. She indicates that she has no one there available to give me a ride home. I hang up on the representative and call back and ask to speak to a manager. 4. The manager promises to send a car to pick me up. I wait two hours and NO CAR. I call back and no record of a car being sent. Another manager offers to pick me up himself and I tell him I’d rather take the long cab ride home. 5. I call the dealer the next morning and the representative is asking me questions that I answered during our initial meeting. The car had actually not been looked at yet. 6. I pick up the car after at 4pm and while on the highway heading home my check engine light comes on and the car starts shaking. I call the representative back very upset and she puts me through to her manager who offers to have the car diagnosed for free. I decline the offer. 7. I get home and check under the hood and there are parts that were loose and never clamped in and one piece that couldn’t be clamped in because the clamp was broken. 8. I know this happened at the dealer because I had been looked under the hood a few days before since I had just gotten an oil leak fixed. At this point I can’t say that they caused the check engine light issue but kind of strange that it wasn’t picked up during their diagnosis and that it came up right after leaving their facility. It turned out to be a spark plug and an ignition coil that needed replacing. More

We had a very positive experience when buying the car. Tom Rivers, although he clearly wanted to sell the car, he very gently informed me of all the benefits and attributes of the car. I felt no pressure Tom Rivers, although he clearly wanted to sell the car, he very gently informed me of all the benefits and attributes of the car. I felt no pressure but rather thought the car sold itself. I had driven Volvo's for over 25 years and was very brand loyal. I, in turn, hope and anticipate a long relationship with my BMW and the dealership. I could foresee recommending other family members to Tom Rivers and the dealership. More

I first came to BMW when I still in college and from my first lease to my most recent purchase today (7 years later), Peter Fard has always been my adviser and I would not have it any other way. Not only i first lease to my most recent purchase today (7 years later), Peter Fard has always been my adviser and I would not have it any other way. Not only is he good at his job, he is great. No matter who you are or what you are looking for, Peter always goes above and beyond to get you what you want. I have never left BMW Norwood disappointed in the slightest. It is BMW Norwood's customer service that has fueled my continuous return and they have a lifelong customer because of it. More

Working with Tom was pleasant. When I first walked into the dealership it was like I wasn't even there. No one bothered to ask if I needed assistance. Then I saw Tom who was on a day off, took the time to the dealership it was like I wasn't even there. No one bothered to ask if I needed assistance. Then I saw Tom who was on a day off, took the time to answer my questions. It took about 3 weeks to agree on the numbers for the vehicle. I feel like the sales manager was being a little tight. Overall Tom is a good guy More

I WENT TO LOOK FOR A BMW CONVERTIBLE AND AS I WAS LOOKING AROUND I CAME A CROSS TOM AND HE SHOWED EXACTLY WHAT I WAS LOOKING FOR AND IN MY PRICE RANGE.TOM ANSWERED ALL OF MY QUESTIONS THAT I HAD AND HANDLED AROUND I CAME A CROSS TOM AND HE SHOWED EXACTLY WHAT I WAS LOOKING FOR AND IN MY PRICE RANGE.TOM ANSWERED ALL OF MY QUESTIONS THAT I HAD AND HANDLED ALL OF THE PAPER WORK,INFACT I BROUGHT A FRIEND DOWN TO NORWOOD TO LOOK AT A CONVERTIBLE AND INTRODUCED HIM TO TOM AND HE (TOM) HELPED MY FRIEND ALSO PURCHASE A CAR. More

Tom was a wonderful to work with. He was knowledgeable, friendly, and very professional. In the future, I'll only do business with BMW Gallery and with Tom! Peter H. Boston, Ma. friendly, and very professional. In the future, I'll only do business with BMW Gallery and with Tom! Peter H. Boston, Ma. More

Good experience would recommend to others and will most likely return in the future when it time for another BMW. Professional staff, courteous and responsive likely return in the future when it time for another BMW. Professional staff, courteous and responsive More

My experience far exceeded my expectations. Great service, great sales advisor, and overall very happy with my purchase. I will highly recommend the dealership and Sales Advisor to anyone I know inte service, great sales advisor, and overall very happy with my purchase. I will highly recommend the dealership and Sales Advisor to anyone I know interested in purchasing a new/used BMW. More

Tom was very helpful to my husband and I. We reviewed what we were looking for and he spent a lot of time going over the different car models. He was able to articulate the different features between mo what we were looking for and he spent a lot of time going over the different car models. He was able to articulate the different features between models and years which helped us quickly narrow down our search. Unfortunately for Tom, we found what we were looking for at a different dealership but hope to do work with him in the future and will absolutely recommend him to family and friends. More