BMW of Norwood

We bought a certified pre-owned BMW 328i on Oct 1. It has been 10 days now. We have experienced many problems already. Within 24 hours of purchase, I observed "Service Engine Soon" warning indicator on the s been 10 days now. We have experienced many problems already. Within 24 hours of purchase, I observed "Service Engine Soon" warning indicator on the speedometer, and the left tail bulb was burnt. They said the on-board computer of the car had some wrong data. These were fixed free of cost. A new bulb was installed and the on-board computer's data was reset. Then, after 2 days, the same left tail bulb got burnt again. This is very disappointing. I think the car has problems with the electrical system or voltage distribution. I am not able to understand how and why BMW certifies a car with defective electical system and wrong data on the on-board computer. And, for every trip to the dealer, I need to drive around 30 miles (for no mistake of mine). It is very sad to have experienced these problems within just 10 days after purchase. The past 10 days have definitely not been peaceful. My wife and I are totally unhappy with the overall experience. Apart from these problems in the car, the rest of the things are good at this dealer. We got a nice finance APR rate and a good affordable monthly installment amount. The customer service is very good. The time-to-repond and the friendliness is amazing. More

Having purchased a few cars in the past 64 years, I must Having purchased a few cars in the past 64 years, I must say that this was the best experience ever in purchasing a car. Great group of guys. Naeel Having purchased a few cars in the past 64 years, I must say that this was the best experience ever in purchasing a car. Great group of guys. Naeel handled the test drive and the negotiations and I never sensed that I was being pushed or pressured. When he explained why he could not accept my original offer, I felt comfortable increasing it by $1500. I hope that my experience with the service department is as memorable. Try to avoid doing business with their satellite in Norwell as my dealings with them were quite the opposite. They were more into game playing than selling cars. More

recently i had my wife's white 740i at ahe collision center for a minor repair which was handled satisfactory however her window were tinted by a sub contractor by mistake' the tint job although a mix u center for a minor repair which was handled satisfactory however her window were tinted by a sub contractor by mistake' the tint job although a mix up i agreed to tint remaining windows, but at some point during the tinting process the pael that houses the controls for the driver side seat was broken and after bringing this to the collision center's manager's attn. he tried to tell me that it was already broken, which was a lie, he very adamently denied it was broken there which made me very mad and as far as he was concerned i had to deal with the tinting co. myself even though the car was left in their hands. I went to the bmw gallery exspressed my feelings to the lady that checks in the cars for service, she put me in in touch with a gentle whose name was stan and from there this was handled in the manner that should have been done at the collision center, the car was fixed at no charge as it should have been, it just sucked that i was put through that, i must say that i will continue to use the gallery for all my mechanical repairs but will noy go back to the collision center for any body repairs as long as the gentleman that treated me like crap is there, i think that if not for stan in the service dept stepping in an taking charge as he did i would never have went back, i don't want to think that i was treated as i was because because i am black, even though i am black my money is still GREEN, i want close this by saying thank you so very much to the lady at the gallery that checks in the car for service and stan for taking care of the problem, look forward to seeing you guys soon for the repairs that we spoke of More

I cannot say enough good things about this dealership. Its overall professionalism, follow-thru, after service, etc. And, not forgetting competitive prices and exceptional business principals. BMW Gall Its overall professionalism, follow-thru, after service, etc. And, not forgetting competitive prices and exceptional business principals. BMW Gallery of Norwood is what all vehicle dealerships should aspire to be. More

I have owned BMW'S for the last 15 years and this dealership and especially dealing with my sale associate, Peter Fard, has been a very memorable experience. He was very knowledgeable of the BMW I wa dealership and especially dealing with my sale associate, Peter Fard, has been a very memorable experience. He was very knowledgeable of the BMW I was purchasing. He was always avaiable and always promply returned my calls. I would never go to another dealership after dealing with Peter Fard and BMW Gallery of Norwood. More

I bought my 2002 M3 (51,000 miles) at BMW of Norwood three weeks prior to my first service visit. I had noticed that the rear differential was leaking fluid so I brought it in for evaluation. The diag three weeks prior to my first service visit. I had noticed that the rear differential was leaking fluid so I brought it in for evaluation. The diagnosis was a leaking pinion seal that was in need of replacement. This repair was estimated to cost $850. I inquired to the sales team about them covering it since I had just bought the car. They simply stated "We will take care of it." No negotiating or games were played, despite the car not being covered by any warranty. I was and remain very impressed with my experience there and they have exceeded my expectations in every way to date. I intend to use BMW of Norwood for my service going forward, despite the fact that they are located about 25 miles further away than my nearest BMW dealer. Many thanks guys! More

I bought a used M3 from Harris and he was very professional and fair with the negotiation. I felt very good about my decision to buy there and got a great car and had a great experience. I would professional and fair with the negotiation. I felt very good about my decision to buy there and got a great car and had a great experience. I would recommend Harris to anyone looking for a new or used BMW. More

I bought and service my car at BMW Norwood Gallery, gave me great trade in value for my old 4 RUNNER which was still in excellent condition. I always wanted a BMW and will never look back, BMW is the ultima me great trade in value for my old 4 RUNNER which was still in excellent condition. I always wanted a BMW and will never look back, BMW is the ultimate machine and knowing that you have a great dealer you can trust and rely on to maintain your machine in a modern state of art building. What more can you ask for. Customer service in sales and service is impeccable, keep it up to stay 5. More