BMW of Norwood

Mario was very easy to deal with. Courteous and efficient. Despite being buzy with other customers he found a way to squeeze me in ahead of schedule. Courteous and efficient. Despite being buzy with other customers he found a way to squeeze me in ahead of schedule. More

The dealer was very busy during New Year's Eve, and the receptionist was extremely helpful getting us an appointment with Mario. After looking around the showroom, Mario was very helpful answering all of o receptionist was extremely helpful getting us an appointment with Mario. After looking around the showroom, Mario was very helpful answering all of our questions. And before we knew it, Junior was approving our finances, and we are now happy owners of our first BMW! The X5 MSport is amazing. Thank You BMW of Norwood! More

The dealership is meticulously clean. They are very punctual. I was in and out with oil and filter change and a multi-point inspection within the hour. I was greeted by Teresa Mullen in t They are very punctual. I was in and out with oil and filter change and a multi-point inspection within the hour. I was greeted by Teresa Mullen in the drop off area, she extended a very warm welcome and wished a Happy New Year that made me feel special. She's being my service advisor for the past 8 years and she is one of the reasons why I always keep on going back to the same dealership. Excellent hospitality. Great workmanship and on time. More

I have given a score of 10. That’s because Douglas Dougherty was an excellent service advisor. He is very knowledgeable and very kind. HOWEVER, I was actually unhappy with my That’s because Douglas Dougherty was an excellent service advisor. He is very knowledgeable and very kind. HOWEVER, I was actually unhappy with my servicing experience. I spoke on the phone with Teressa Mullen about this. (We had a good conversation. ) I was told twice to bring my BMW to Norwood to take care of a Recall. Both times the Recall was not conducted. The two trips to Norwood BMW were wastes of my time and your time. Please contact Ms. Mullen for the details of my story. Gary Orren More

This dealership was an absolute nightmare from start to finish. Communication was poor, timelines were meaningless, and no one seemed to take responsibility for anything. I was advised to activate insuranc finish. Communication was poor, timelines were meaningless, and no one seemed to take responsibility for anything. I was advised to activate insurance for an issue that insurance does not even cover, and then staff became frustrated with me when I had to wait for clarification. It then took two and a half weeks just to complete a diagnostic, with little to no updates unless I chased them down myself. Because of their delays, I was forced to keep a rental car far longer than expected, resulting in thousands of dollars out of pocket. I raised concerns multiple times during the process, and there was absolutely no effort to mitigate the delays or acknowledge the financial burden they caused. The quoted service timelines were completely unreliable, and customer impact was clearly not a priority. If you value transparency, accountability, or your time and money, I strongly recommend going elsewhere. This was by far the worst dealership service experience I’ve had, and I wouldn’t trust them again. More

Sokol Sota, the sales rep was great. Knowledgeable about the BMW X5 that I was looking at. Saved me from buying one with larger tires that slip in winter icy conditions. Educated me on t Knowledgeable about the BMW X5 that I was looking at. Saved me from buying one with larger tires that slip in winter icy conditions. Educated me on the options and found the exact car I was looking for. He made the negotiations easy. As a CPA my clients frequently ask for help buying high end automobiles and I feel comfortable referring them to BMW Norwood specifically Sokol Sota. More

I had an amazing experience today in Norwood with Dan in the service department. He went above and beyond to make sure my issue was resolved with no questions asked. Other dealerships I have dealt with, the the service department. He went above and beyond to make sure my issue was resolved with no questions asked. Other dealerships I have dealt with, the service team has often been dismissive and done the bare minimum. I will request him specifically moving forward. I could not be happier! More

Very knowledgeable and helpful. Sokol Sota went above and beyond. Reaching out to me describing options and finding the car I wanted. Sokol Sota went above and beyond. Reaching out to me describing options and finding the car I wanted. More

Roger in sales and the entire finance team from the greeting lady all the way up to finance were Amazing! Wonderful customer service! greeting lady all the way up to finance were Amazing! Wonderful customer service! More

I have been doing business with BMW of Norwood since 1992. The recent service I received from Hyak was the best. Highly recommend. 1992. The recent service I received from Hyak was the best. Highly recommend. More