BMW of Norwood

I have bought 4 cars from this dealer. I asked for someone to explain some of the features my X5 has that I wasn’t familiar with. They took time to help me I asked for someone to explain some of the features my X5 has that I wasn’t familiar with. They took time to help me More

Great experience with Tony. Bought a new 540i and got a great financing rate. Recommend BMW and Tony Bought a new 540i and got a great financing rate. Recommend BMW and Tony More

Great customer service, Carlos was exceptional along with Kyle Harper the technician . I recommend this establishment to anyone looking for a great customer experience. Kyle Harper the technician . I recommend this establishment to anyone looking for a great customer experience. More

Jayme is a great service advisor and they always provide all the information needed to make the right repair decisions. all the information needed to make the right repair decisions. More

I would like to express my gratitude to Anabel Guerrero, a service advisor at BMW of Norwood, MA, who went above and beyond to make my maintenance service visit wonderful. With my best interests prioritized a service advisor at BMW of Norwood, MA, who went above and beyond to make my maintenance service visit wonderful. With my best interests prioritized from start to finish, Anabel was professional and friendly, answered all my inquiries clearly and thoughtfully, and kept me informed and reassured, leading to an exceptionally smooth, comfortable, and outstanding service experience. I greatly appreciate and recommend Anabel for her professionalism and genuine care for customers! More

Very bad service! Ask customer to wait for a long time for check in without a single word. No discussion before and after the service. Worst service ever. Will not ret Ask customer to wait for a long time for check in without a single word. No discussion before and after the service. Worst service ever. Will not return! More

Kudos and thanks to Service Advisor RJ Daugherty for his courteous welcome, easy check-in, and quick turnaround. courteous welcome, easy check-in, and quick turnaround. More

Excellent, knowledgeable service advisor and technicians. I am always greeted quickly and professionally. Comfortable waiting area and amenities. I am always greeted quickly and professionally. Comfortable waiting area and amenities. More

Ridiculously stupid wait time for a scheduled oil change. It took over three hours to get an oil change and a sticker. Probably would have been another two hours if I hadn't canceled the car wash. The servic It took over three hours to get an oil change and a sticker. Probably would have been another two hours if I hadn't canceled the car wash. The service agent has nothing to offer in terms of updates or apologies. I even asked if something went wrong with their scheduling system, but she brushed it off like I was being difficult and needy and it was the group that controls their dealership service schedule. More

As always a great experience and easy to work with. Will keep going back to BMW of Norwood. Will keep going back to BMW of Norwood. More