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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,919 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,919 reviews

April 01, 2026

Everyone there was amazing We worked with Christopher and he so helpful and explained everything More

by SPOILEDBRATOF3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Apr 03, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

April 01, 2026

I had to wait 4 hours for a 2 1/2 hour appointment no one updated me I was told there was no loaner 4 hours to change 4 tires that’s unacceptable More

by marline29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie
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Apr 03, 2026 -

BMW of Norwood responded

We sincerely apologize for the extended wait time during your recent visit. We understand how frustrating it must have been to spend 4½ hours at the service center for what was expected to be a much shorter appointment. While tire replacements are typically completed within a shorter timeframe, there are occasions where unforeseen delays, such as additional vehicle inspections, shop workload, or equipment availability, all of which can impact service time. That said, your experience does not reflect the level of efficiency and service we strive to provide at BMW Norwood service center. We appreciate your feedback, as it helps us identify areas where we can improve. We will be reviewing this situation with our service team to ensure better time management and communication moving forward. Please feel free to contact us directly at your convenience at jheskett@Group1Auto.com. Jeremy Heskett Service Director - BMW of Norwood

March 29, 2026

Very modern and technically efficient. . Very friendly service and started the service right at the time of appointment. Informed as to what May need service attention in the future. More

by thomasmorey09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Henry service dept.
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Mar 30, 2026 -

BMW of Norwood responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2026

Was a great experience for my oil service! The price for service is reasonable for dealer shop More

by galfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Haskett
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Mar 28, 2026 -

BMW of Norwood responded

Hello Galfin, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 25, 2026

RJ was communicative, fair, and helped me navigate an unfortunate situation where my vehicle is experiencing the simultaneous failure of multiple systems. More

by Tim.sugrue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ
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Mar 28, 2026 -

BMW of Norwood responded

Hello Tim, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 24, 2026

I highly recommend BMW of Norwood. The professional staff (esp Jayme Snyder) in the service department was instrumental in working with my insurance company after a recent accident. More

by Plynch818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder
Print
Mar 27, 2026 -

BMW of Norwood responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 22, 2026

They were very attentive and informative, helping me through the entire process. They made a life changing purchase considerably easier. More

by egonsalves1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chau Vu
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Mar 25, 2026 -

BMW of Norwood responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 21, 2026

Long wait, poor communication, and missed inspection show unprofessional service far below BMW brand standards. More

by Alex R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayme Snyder, Alex Archer, Natasha Diaz
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Mar 25, 2026 -

BMW of Norwood responded

Thank you for your feedback. We are sorry to learn that your recent experience did not meet your expectations or the high standard we strive to uphold. We understand how important clear, consistent communication is. Your comments are taken very seriously, and we are reviewing this internally. If you would like to share more about this experience please reach out to me directly, jheskett@Group1Auto.com. Kind regards, Jeremy Heskett BMW Norwood - Aftersales Director jheskett@group1auto.com

March 21, 2026

3+ hours for an oil change is outrageous and having to clean out your plastic seat cover and paper mat myself while your 4 technicians watch was not what I would expect from a BMW dealership. More

by melindahaslett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme was great and the older woman at the front service desk was awesome.
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Mar 25, 2026 -

BMW of Norwood responded

Thank you for your feedback. We sincerely apologize for the extended wait time and the condition in which your vehicle was returned, as this does not meet the standards we strive to uphold. Your concerns will be addressed with our team to ensure better efficiency and attention to detail. We hope to have the opportunity to restore your confidence during a future visit.

March 21, 2026

The very best! ! I can’t say enough about Jayme and how great she is after my car was there for repairs. She took care of everything, .called me everyday for updates More

by Cassandra V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme
Print
Mar 24, 2026 -

BMW of Norwood responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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