BMW of Norwood

The best service and accommodations - always feel valued - great customer experience. They deliver. Options provided - great customer experience. They deliver. Options provided More

When I dropped off the vehicle I was greeted by 3 teenagers, I think, that just ignored me as if I was invisible. I finally had to ask them to speak to me and please tell me what the procedure is? Th teenagers, I think, that just ignored me as if I was invisible. I finally had to ask them to speak to me and please tell me what the procedure is? The next day a received a phone call from a service writer telling me that my warranty covered repair was because the factory software in the vehicle caused the failure and if I didn’t get a software update the part would fail again. I asked if the update was covered under warranty since it’s causing the vehicle to fail, one would think it would be covered, but I was told it was not. I then asked what the charge would be to update my factory installed software so that my X3 would stop breaking down and I was given a price of $550,,,,yes, not a misprint,,,,$550 to update a subpar software system? How long does it take to plug the connector into the OBD outlet and let it download? Absolute theft, they know you can’t get it done at an independent repair shop, so they just absolutely financially abuse customers. I will NEVER GO TO BMW GALLERY IN NORWOOD AGAIN, More

Outstanding service and communications. A+ The service team was highly professional and supportive. Thank you!!! A+ The service team was highly professional and supportive. Thank you!!! More

I scheduled an oil change online for my BMW X5. Process was easy, service advisor was knowledgeable, friendly and courteous. Communication was flawless. Service was done on time as promised. I will Process was easy, service advisor was knowledgeable, friendly and courteous. Communication was flawless. Service was done on time as promised. I will certainly go back there for more service as needed. More

I got my interior detailed and found spots on the drivers seat after. Also, the seat covers were not put back on and the trunk was left a little dirty. Do you guys use paper floor covers? Nothing was put on seat after. Also, the seat covers were not put back on and the trunk was left a little dirty. Do you guys use paper floor covers? Nothing was put on the drivers side floor, so it was dirty from the driver who retrieved my car after service. I usually go to the Shrewsbury location for interior detail and it’s always done perfectly. Unfortunately they aren’t doing detailing at this time. Jamie was very nice and refunded my money immediately. I will not be coming back to this bmw location for future service. Alyson More

Knowledgeable sales person with no pressure to buy immediately. Easy facility to access. Quick responses to questions. immediately. Easy facility to access. Quick responses to questions. More

I’m very impressed by the professionalism of the staff. Easily the best car buying experience I have ever had. Easily the best car buying experience I have ever had. More

The first thing you noticed upon entering the dealership is how spacious and clean it is. My service agent Dee Smith with whom I met was very knowledgeable gracious and introduced me to the Fleet of cars T is how spacious and clean it is. My service agent Dee Smith with whom I met was very knowledgeable gracious and introduced me to the Fleet of cars That were available and Pointed out all of the salient features Of all of the cars. I was able to test drive several of them and settled on the 2021 series 3 crossover BMW. Upon picking up the vehicle I was instructed in all of the Features by Cole Robertson who very helpfully Keed in All of the electronic features that I needed And explained all of tbells and whistles that the car had to offer. I was very pleased with the service that I received ABMW of Norwood Massachusetts. More

Every experience I have with dealership is worth coming back for More. Excellent service ever back for More. Excellent service ever More

Great great great! Service advisor and technician were on point. Would recommend to anyone! Thx Service advisor and technician were on point. Would recommend to anyone! Thx More