
BMW of Norwood
Norwood, MA
Filter Reviews by Keyword
By Type
Showing 1,394 reviews
The entire experience was fantastic. From the initial phone call to the time I picked up the car was first rate. The service advisor went above and beyond with updates on the repairs,her From the initial phone call to the time I picked up the car was first rate. The service advisor went above and beyond with updates on the repairs,her correspondence was exceptional. I highly recommend BMW of Norwood. More
Very responsive and explained everything. Easy to make an appointment and provide transportation either Lyft or provided a loaner vehicle Easy to make an appointment and provide transportation either Lyft or provided a loaner vehicle More
This dealership did a phenomenal job of getting me in for service same day and quickly assessing the problem and fixing it. They also have a parts department with experienced, professional, and kind people w service same day and quickly assessing the problem and fixing it. They also have a parts department with experienced, professional, and kind people who were able to work efficiently to solve a problem with the missing key. I highly recommend this dealer to anyone in need of service for or additional parts to their BMW. More
Nice waiting area. Service advisor was quick. Took me early for my service appointment. Took 2 hours to change oil and inspection sticker Service advisor was quick. Took me early for my service appointment. Took 2 hours to change oil and inspection sticker More
I was told on the phone that the change the oil would take about 12:20 hour but instead there was no update given to me and I was there for 2 1/2 hours and I was the very first customer of the day being take about 12:20 hour but instead there was no update given to me and I was there for 2 1/2 hours and I was the very first customer of the day being first in line at 10 of 7 AM. Communication was poor with little apology. Strong consideration to go elsewhere for my maintenance. More