BMW of Norwood

Extremely professional neat & clean. Paper work done on time there was a small xxxx up software side for finance application. Liz the sales person extremely good on top of all aspects Paper work done on time there was a small xxxx up software side for finance application. Liz the sales person extremely good on top of all aspects More

Excellent customer service from Jaime and Teresa Good communication and quick turn around. Thank you. communication and quick turn around. Thank you. More

The service was top notch. Better than any other dealer. Hayk Davtyan service was exceptional! Better than any other dealer. Hayk Davtyan service was exceptional! More

Efficient and courteous staff! Great communication and explanation of service needs and future integrity of vehicle. Great communication and explanation of service needs and future integrity of vehicle. More

Great staff, from sales through service advisors. Very knowledgable and easy to work with. Even though there are other BMW dealers closer to me I will continue to make the longer drive to this locati Very knowledgable and easy to work with. Even though there are other BMW dealers closer to me I will continue to make the longer drive to this location. More

Service is excellent here. I appreciate Leanne and Teresa’s help. Cashier was very helpful. Had my car brought around quickly. I appreciate Leanne and Teresa’s help. Cashier was very helpful. Had my car brought around quickly. More

Outstanding service and communications. A+ The service team was highly professional and supportive. Thank you!!! A+ The service team was highly professional and supportive. Thank you!!! More

The best service and accommodations - always feel valued - great customer experience. They deliver. Options provided - great customer experience. They deliver. Options provided More

When I dropped off the vehicle I was greeted by 3 teenagers, I think, that just ignored me as if I was invisible. I finally had to ask them to speak to me and please tell me what the procedure is? Th teenagers, I think, that just ignored me as if I was invisible. I finally had to ask them to speak to me and please tell me what the procedure is? The next day a received a phone call from a service writer telling me that my warranty covered repair was because the factory software in the vehicle caused the failure and if I didn’t get a software update the part would fail again. I asked if the update was covered under warranty since it’s causing the vehicle to fail, one would think it would be covered, but I was told it was not. I then asked what the charge would be to update my factory installed software so that my X3 would stop breaking down and I was given a price of $550,,,,yes, not a misprint,,,,$550 to update a subpar software system? How long does it take to plug the connector into the OBD outlet and let it download? Absolute theft, they know you can’t get it done at an independent repair shop, so they just absolutely financially abuse customers. I will NEVER GO TO BMW GALLERY IN NORWOOD AGAIN, More

I got my interior detailed and found spots on the drivers seat after. Also, the seat covers were not put back on and the trunk was left a little dirty. Do you guys use paper floor covers? Nothing was put on seat after. Also, the seat covers were not put back on and the trunk was left a little dirty. Do you guys use paper floor covers? Nothing was put on the drivers side floor, so it was dirty from the driver who retrieved my car after service. I usually go to the Shrewsbury location for interior detail and it’s always done perfectly. Unfortunately they aren’t doing detailing at this time. Jamie was very nice and refunded my money immediately. I will not be coming back to this bmw location for future service. Alyson More