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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,657 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,657 reviews

December 08, 2025

The team at BMW Norwood consistently goes above and beyond to help! Michelle was tireless in helping with my service needs and making sure things worked in my budget. Something you don’t see often! More

by Jayrock80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bras, Alex Archer, Natasha Diaz
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Dec 10, 2025 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

December 06, 2025

Very strong service center, Dan MacDonald and Teresa are very professional and customer focused. They are the reason I have been a customer for 25 years. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan MacDonald
Report | Print
December 06, 2025

Professional and friendly approach to customer care. Thorough inspection and repair to my car, speedy change of rear brakes! More

by astama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Dec 07, 2025 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2025

Dan, Teresa and Despina are OUTSTANDING. Their attention to detail and to customer service is top notch. They are knowledgeable and kind. Dan was taking care of my car this time and he was More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater, Teresa and Despina
Report | Print
Dec 07, 2025 -

BMW of Norwood responded

Maria, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Norwood! Please don't hesitate to reach out if there's anything additional we can do for you.

December 04, 2025

Always a good experience interacting with the service team. Hayk does a great job ensuring an excellent experience for the client. More

by jzelic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Hayk
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Dec 05, 2025 -

BMW of Norwood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2025

Service here is always great. Dan and Pete are courteous, professional, and always work to make things right. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, Pete
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Dec 04, 2025 -

BMW of Norwood responded

Hello Bill, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Norwood! We are always more than happy to assist you if anything else comes up. Take care!

December 03, 2025

Everyone at the dealership is incredibly nice and it’s always an easy and efficient experience! More

by Katherine
Recommend Dealer
Yes
Employees Worked With
Dan drinkwater
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Dec 04, 2025 -

BMW of Norwood responded

Hello Katherine, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 02, 2025

Very professional ,experienced and friendly staff. Explain every available option. Send video with check out the car. Very helpful to understand what job need to be done. More

by SASHA_KRAVETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Henrt, Natasha Diaz
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Dec 03, 2025 -

BMW of Norwood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Norwood! Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2025

Tony was professional, knowledgeable and thorough throughout the process! I'll be going to Tony K for all my car needs. More

by Virenp34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony K
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Dec 04, 2025 -

BMW of Norwood responded

Hello, we're happy to hear you had such a positive experience with Tony! Feel free to reach out to us if you need anything. Have a wonderful day.

December 01, 2025

They provided great and awesome service. They explained everything about the cost and the labor. More

by mnsimpson02136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder
Report | Print
Dec 03, 2025 -

BMW of Norwood responded

Thank you for sharing your feedback! We’re glad to hear that you received great service and that our team was able to clearly explain the costs and labor involved. We work hard to make sure every customer feels informed and taken care of.   We did notice the 1-star rating, and if there’s anything we could have done better, we’d truly appreciate the opportunity to learn from your experience. Please feel free to reach out to us anytime, your satisfaction is important to us. Thank you again for choosing BMW of Norwood! Jeremy Heskett BMW Norwood - Aftersales Director  (781) 278-1441 jheskett@group1auto.com

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