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BMW of Norwood

Norwood, MA

4.8
1,444 Reviews

918 Providence Hwy

Norwood, MA

02062

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Showing 1,444 reviews

February 28, 2024

The highest level of service by Teresa Mullen and Leanne Rattey. They are beyond awesome! More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen
Mar 02, 2024 -

BMW of Norwood responded

We're thrilled to hear that Teresa and Leanne provided you with the highest level of service! It's fantastic to know that they went above and beyond to assist you. Thank you for choosing our dealership, and we appreciate your positive feedback!

February 27, 2024

Ive been with this dealership for 22 years and I have always been satisfied. My personal Service advisor is Leanne Rattey, she looks out for her clients. I am 100000% satisfied with my experience at BMW More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattey
Mar 02, 2024 -

BMW of Norwood responded

Thank you Debbie for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 27, 2024

Good Dealership but poor servicing department. No clear communication on when the servicing is complete and 0 interest in returning a clean car. More

by Arnob Bordoloi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Archer
Feb 28, 2024 -

BMW of Norwood responded

Thank you for your feedback. I apologize that your service visit with us was anything but satisfactory. After reviewing your situation, I want to give you a free express detail. Please give me a call at (781) 810-8982 so we can make things right. Alexander Archer, General Manager

February 27, 2024

Annabelle has always been extremely knowledgeable and helpful. She has made each visit run smoothly! She always offers the best advice and always has several options to ensure that we receive exceptional More

by Kianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annabelle: 5 Stars
Mar 02, 2024 -

BMW of Norwood responded

It's wonderful to hear about your positive experiences with Annabelle at our dealership. Having a knowledgeable and helpful service advisor can make a significant difference in the overall customer experience. Your satisfaction is important. Safe travels!

February 25, 2024

I love the dealership because my service advisor Melvin is great! I also like the feature where the technician shares the findings of the inspection of the car. Kind regards, Henry McMillan More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Artuna
Mar 02, 2024 -

BMW of Norwood responded

We're thrilled to hear that you love the dealership, especially due to the excellent service provided by your advisor Melvin. It's great that you appreciate the feature where the technician shares the findings of the inspection, providing transparency and insight into your car's condition. We appreciate your feedback and look forward to continuing to provide great service to you in the future!

February 24, 2024

Customer service is very good, accommodating and knowledgeable. Everything works like a smooth machine. very recommendable as far as repairs go. More

by Christina
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder
Feb 27, 2024 -

BMW of Norwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 24, 2024

Great service! Friendly and knowledgeable staff. I was kept up to date on the progress of my vehicle More

by QBN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lembo, Dan Drinkwater, Stan Sookal, Dan MacDonald, Ali Kooros, Carlos Vasquez, Danny Ventura, Cameron Wilmot, Despina Karalis-Palmeira
Feb 27, 2024 -

BMW of Norwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 24, 2024

Loved having Melvin as the advisor. He is always very helpful and knowledgeable. will recommend him More

by syedulghanid
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin A
Feb 27, 2024 -

BMW of Norwood responded

We're thrilled to hear that you loved having Melvin as your advisor! It's great that he was helpful and knowledgeable during your visit. Thank you for recommending him. Safe travels, and we look forward to serving you again!

February 22, 2024

Everyone was amazing and I had a wonderful experience! I was able to trade in my vehicle and purchase a new one with their help. Best experience I’ve had at a dealership. Thank you, Pavlo! More

by Zoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pavlo Hoshovsky, Junior Rodriguez
Feb 24, 2024 -

BMW of Norwood responded

We're thrilled to hear that you had an amazing experience at our dealership! It's great that Pavlo and our team were able to assist you in trading in your vehicle and purchasing a new one. Thank you for choosing us, and we look forward to serving you again in the future!

February 22, 2024

Very friendly and knowledgeable stuff. The only issue was that the wait was a bit longer that estimated. More

by gosia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Despina Karalis-Palmeira
Feb 24, 2024 -

BMW of Norwood responded

We're glad to hear that you found the staff very friendly and knowledgeable. We apologize for the longer wait than estimated, and we appreciate your understanding. We value your business and thank you for choosing us! Safe travels!

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