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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.8
1,445 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,445 reviews

January 04, 2024

Very attentive to detail. Explained things nicely. Prompt , Thorough and friendly service. Including car wash. More

by Drjoncronin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
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Jan 06, 2024 -

BMW of Norwood responded

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 30, 2023

Jayme did a great job of handling the maintenance service needed for my leased company car More

by Wes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder
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Jan 03, 2024 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Jayme provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 29, 2023

Carlos and service management keeps us coming back. Far better than Sudbury BMW which is much closer and where we previously purchased an auto had several bad experiences.... all Service related. More

by Greshamkt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Archer, Jake Archer, Carlos Vasquez
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Dec 30, 2023 -

BMW of Norwood responded

It's great to hear that Carlos and our service management team at BMW of Norwood have made a positive impact on your experiences! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

They did not vaccum my car. I spent alot of money here. Also, they were pricing me before my car was even looked at. More

by cassandralaurent48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not Sure
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Jan 04, 2024 -

BMW of Norwood responded

We apologize that the car was not vacuumed to your satisfaction. Please allow us to provide an express detail on your next visit. As far as offering services before the vehicle is seen, we are aware, at check-in, of the services being called for by the computer in your vehicle. The key read gives us a head start on necessary maintenance items. These items would be verified by our technician before performance or charge. Sorry for the inconvenience. Alex H. Archer, V, General Manager aarcher@bmwnorwood.com

December 28, 2023

Well my car was in the shop for three weeks and my car still vibrates violently - which is why I brought the car there to begin with. That being said my service consultant was great and a good communicat More

by Krbtxesquire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattey
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December 27, 2023

Service was excellent and work performed as discussed. Done quickly with no hassle and quick processing. More

by j.segel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattey
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Dec 29, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 26, 2023

Inviting appearance wit cleanliness, professional staff and extremely accommodating schedule. Keep up excellent services. See you soon. More

by Lbettencourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
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Dec 27, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

The experience was Professional and response was prompt. Overall the experience was very positive and honest. More

by Rasanuk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pavlo Hoshovsky, Heather Dumas
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Dec 27, 2023 -

BMW of Norwood responded

Congratulations on your new vehicle! We are thrilled to have provided you with a positive sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Very attentive staff and professional experience. I do not have many issues with the car but when I do, I am very confident coming to BMW of Norwood. More

by JC01075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin , Daniela Narvaez-Tigreros, Dan Drinkwater, Carlos Vasquez
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Dec 28, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Great service, Melvin was very nice and explained in detail the services that were needed and took care of everything ! More

by mariatb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Despina Karalis-Palmeira
Report | Print
Dec 21, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Melvin provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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