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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.8
1,405 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,405 reviews

November 14, 2023

Service was prompt and my agent was excellence. The dealership was great I had the chance to look at the new models while waiting More

by malyacoub67
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dyna
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Dec 02, 2023 -

BMW of Norwood responded

Prompt service and excellent customer agents make a significant difference! It's great that you had the chance to explore the new models while waiting—getting a glimpse of the latest offerings can be an added perk during a service visit. Thank you for your business!

November 14, 2023

BMW Norwood never disappoint! As always, Teresa is friendly and professional and always has me in and out in a timely manner. When I need a loaner it’s never an issue. I highly r More

by tassiopm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen , Despina Karalis-Palmeira
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Dec 02, 2023 -

BMW of Norwood responded

It's fantastic to hear about your consistently positive experiences at BMW Norwood! Teresa's friendly and professional approach, coupled with their efficiency in getting you in and out promptly, along with seamless loaner services, speaks volumes about our commitment to excellent customer service. Thank you for your business!

November 13, 2023

Ive been going to the dealership for a while now and my service agent is amazing (Anabel). She became my best therapist friend. Always find away to make you feel she’s a family don’t you worry I’m gonna ma More

by gregorprevilon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel Guerrero
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Nov 13, 2023 -

gregorprevilon responded

The service was top notch and my agent was also wonderful every time I’m going to be at the service department I always wants to have Anabel for my service advisor. She’s very good at her job great customer service and always smile at you.

Nov 13, 2023 -

gregorprevilon responded

Xoxo for her

Nov 13, 2023 -

BMW of Norwood responded

We're so grateful for your loyalty! Anabel truly appreciates your kind words. We're glad to hear she's made your visits feel like family and ensured your car receives top-notch care. If you ever need anything else, we're here for you. Safe travels, and thanks for being part of our automotive family!

November 12, 2023

Neat and clean. Friendly staff and courteous service. Easy to deal with and great communication More

by nsriram73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Macdonald, Heather Dumas
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Dec 01, 2023 -

BMW of Norwood responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

They do a very thorough evaluation with videos showing the issues. The only thing I have to say is BMWs are very high in price to maintain. More

by alme7926
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Antunes
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Dec 02, 2023 -

BMW of Norwood responded

It's great to hear that BMW of Norwood provides a thorough evaluation of your vehicle's issues, using videos to showcase the problems. However, you've noted that maintaining BMWs can be quite expensive. This is a common observation with luxury vehicles due to their specialized parts and technology, which can contribute to higher maintenance costs. Thank you for your business!

November 11, 2023

I have been doing business with BMW of Norwood since 1992. I get my BMWs serviced at this dealer, however, had a bad purchase experience 4 years ago and made the purchase at BMW of Peabody. More

by bsm0743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Mullen gets a 5 Star., Stan Sookal, Dan MacDonald
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Dec 02, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. Thank you for your loyalty and business!

November 10, 2023

Friendly enjoyed working with Sokol he is a good guy we liked him ok bye More

by Davidmbilodeau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sokal Sota, Paul Bonitto, Jr., Heather Dumas
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Dec 01, 2023 -

BMW of Norwood responded

It's fantastic to hear that you had a great experience and that Sokol provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 08, 2023

Everyone was very prompt and courteous and efficient. I would recomend to others for sales and service., More

by mgmarque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lembo, Carlos Vasquez
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Dec 01, 2023 -

BMW of Norwood responded

We are thrilled to hear that you had a prompt, courteous, and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 08, 2023

Courteous service. Everything that was mentioned was done . I’ve been going to this same dealership for 20 years More

by richardtraiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lembo, Dan Drinkwater, Stan Sookal, Dan MacDonald, Ali Kooros, Carlos Vasquez, Danny Ventura, Cameron Wilmot, Despina Karalis-Palmeira
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Dec 01, 2023 -

BMW of Norwood responded

That's wonderful to hear about your continued positive experience with BMW of Norwood over two decades! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

It took more than 1 week to get my car back due to poor communication with service advisor. On my way back home, the low coolant notification came up… the fluids were never even checked. It’s so disappoint More

by Drandru121
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hayk - he was difficult to get follow up or calling me back leading to waste of time , Dan Drinkwater, Despina Karalis-Palmeira
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Nov 08, 2023 -

BMW of Norwood responded

Thank you for bringing this to my attention. I apologize for the lack of communication the long wait time to have your vehicle serviced with us and experience the inconvenience after. I would like an opportunity to fix this and to earn your business, please contact me at (781) 810-8982. I look forward to speaking with you. Alexander Archer, General Manager

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