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BMW of Norwood
Norwood, MA
1,399 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 01, 2023
Jayme in Service was excellent. My daughter brought in my X5 for service and Jayme went absolutely above and beyond to ensure she had a pleasant experience. Timely, knowledgeable an My daughter brought in my X5 for service and Jayme went absolutely above and beyond to ensure she had a pleasant experience. Timely, knowledgeable and friendly. Thank you Jayme! More
by Hilde
Employees Worked With
Jayme Snyder
July 01, 2023
I had a great experience with Jake. I got exactly the car I wanted. Jake was great to work with and there was never any pressure. I’ve been a customer for 17 years and have always been I got exactly the car I wanted. Jake was great to work with and there was never any pressure. I’ve been a customer for 17 years and have always been happy with the way I’ve been treated. More
by Sue
Employees Worked With
Jake Archer
July 01, 2023
Great facilities, and overall good customer service yet I feel that they love to make you buy new tires every time you take the vehicle for service. feel that they love to make you buy new tires every time you take the vehicle for service. More
by chlowrie
Employees Worked With
Despina Karalis-Palmeira
June 29, 2023
Non-pushy and very helpful. Everyone on their staff was great and insightful and felt like a team effort to get a good deal done. Everyone on their staff was great and insightful and felt like a team effort to get a good deal done. More
by ericb351
Employees Worked With
Steve Martin, Max Caso, Junior Rodriguez
June 29, 2023
Salesman Alexander Banar, very nice, professional, courteous person. Manager, Micheal Yousif, also very nice and polite. The finance person, I could do without her. Very unprofessional and rude. Did n courteous person. Manager, Micheal Yousif, also very nice and polite. The finance person, I could do without her. Very unprofessional and rude. Did not want me put any cash down towards my purchase. Needs to learn customer service 101 More
by Azhar
Employees Worked With
Michael Yousif, Aleksandr Banar
June 29, 2023
I came in with my 2020 M2C on May 3rd 2023 for a routine maintenance service, I took the car in for service again last week due to a different concern ), but the BMW technician at a different location told maintenance service, I took the car in for service again last week due to a different concern ), but the BMW technician at a different location told me that the Lug nuts on the car were over torqued and some of them were stripped. Now the car has never been serviced anywhere else but at BMW and the last time It went for servicing was with you BMW Norwood. I suspect that when the technicians at BMW Norwood did the inspection and routine maintenance (etc) that they over torqued the lug nuts and had some of them stripped since I have not touched it nor has anyone else. Contact the service provider that i was dealing with and they did not want to take ownership of this. I am 90% certain that the lug nuts were over torqued and stripped at BMW Norwood as I wash the car regularly as this is a daily driver and brake dust collects on the wheels a lot and the lug nuts were not stripped prior to servicing. Service overall was not great and would not be coming here again. Would rather drive further to a more reputable dealership for service that to come to somewhere like BMW Norwood . More
by Concerned Customer
Employees Worked With
Nicholas Stravato
