BMW of Norwood

I came in to look at a used Volvo XC90 and trade in my 2019, X3 M40i with 18k miles. We have purchased 2 vehicles from this dealership and wanted to bring our business back- we were VERY disappointed wit 2019, X3 M40i with 18k miles. We have purchased 2 vehicles from this dealership and wanted to bring our business back- we were VERY disappointed with our last experience and will not be even servicing our cars here anymore. After test driving the Volvo XC90, I was speaking with Sales (Tom) and he said "42k trade-in was fair and would cover fixing the rims on the Volvo." Keep in mind- my KBB trade-in value was 42-45k. When we sat down, to talk numbers, and go over everything, Tom then came and said the Sales Manager would give me 40k for my car!!! I was shocked because Tom had just said he thought that 42 was fair. OKAY.... so we are going backwards now. I pushed and they offered 41k... however, why would I agree to 41k when 42 was already on the table? I needed to head home at this point. A few days go by the Sales Manager- Mike calls and said his final offer is 41,500 plus fixing the rims on Volvo. The same day Tom then is texting me saying that "nobody wins" unless I accept their offer. This is not how deals are made and loyal customers are treated. We will not be using this dealership and would STRONGLY recommend others to use South Shore BMW- they are excellent. More

The staff was courteous, efficient easy to work with and professional. They explained everything and kept me apprised of any issues. professional. They explained everything and kept me apprised of any issues. More

Left paper trash in car Didn’t wash car when done Cashier argued with payment When asked if canceled her response was durr basically calling me sn idiot Initial intake was no issue Cashier argued with payment When asked if canceled her response was durr basically calling me sn idiot Initial intake was no issue More

Ali was very polite, friendly, knowledgeable, resourceful, and helpful. So keep up the good work! resourceful, and helpful. So keep up the good work! More

Very efficient service. Everyone is polite and helpful and it was an overall very good experience. Everyone is polite and helpful and it was an overall very good experience. More

Great service experience, from Jane on the front end, to Carlos / service advisor, to the woman you cashed me out. Carlos / service advisor, to the woman you cashed me out. More

Tom London was very professinal in his approach to getting me in a car. Thanks getting me in a car. Thanks More

Teresa is an amazing advisor, one of the best! .. I highly recommend you service your vehicle at BMW Norwood and choose Teresa as your advisor. .. I highly recommend you service your vehicle at BMW Norwood and choose Teresa as your advisor. More

I had a great experience, they are professional, timely, and courteous! I highly recommend them. and courteous! I highly recommend them. More

Professional, experienced, and extremely helpful. Jake Archer is the best salesman. I Love my BMW! Jake Archer is the best salesman. I Love my BMW! More