BMW of Norwood

Excellent advice/ ASAP service/ excellent communication throughout my stay. Would recommend to anyone concerned with above board care. throughout my stay. Would recommend to anyone concerned with above board care. More

I had an incredible experience recently purchasing my 2023 BMW X3 at BMW of Norwood. I received a call from Bianca shortly after inquiring on their website, she answered my questions, booked my appointme 2023 BMW X3 at BMW of Norwood. I received a call from Bianca shortly after inquiring on their website, she answered my questions, booked my appointment and kept me updated on the availability of the vehicle. I met with Natasha the sales agent assigned to me who from the start was warm and welcoming. I decided that day to purchase the vehicle and Natasha made it all happen on a Saturday afternoon no less, leaving no detail unfinished. I was able to drive home in my new vehicle that same day. Worked with Lynne, who was a total pro to complete my finance. As a female myself shopping for a vehicle alone can seem intimidating but working with this all female team made my experience comfortable and easy. BMW OF Norwood, please know these staff members are real assets to your team! It was a genuinely great experience. More

BMW of Norwood did an excellent job throughout the entire repair process. Kept me well informed 👍👍 repair process. Kept me well informed 👍👍 More

The customer service rep, Jenny, was the most helpful and excelled in customer service. I had come from the gym and looked a mess and she treated me with so much respect and care. She went out of her way to excelled in customer service. I had come from the gym and looked a mess and she treated me with so much respect and care. She went out of her way to make sure the correct person was able to help me with some of my concerns on the technical side of the vehicle. I did request a loaner as well as an interior cleaning (which I would’ve been happy to pay for), but neither was provided for which was disappointing as I came unprepared to stay the extent of my stay. Overall I’d recommend this to a friend or family member for service. I’ll be more explicit in the future with my requests. More

I was very happy when I arrived at the dealership. It was like everyone was expecting me and waiting to take care of my needs. Everyone was very polite and completed the work very efficiently. I waite It was like everyone was expecting me and waiting to take care of my needs. Everyone was very polite and completed the work very efficiently. I waited for my vehicle and it was only a short time. Exceptional experience. More

Great service team. Car service is completed quickly. Great loaner vehicles. Car is.always washed before arrive. Car service is completed quickly. Great loaner vehicles. Car is.always washed before arrive. More

All the employees were very pleasant to interact with and the waiting areas were very comfortable. the waiting areas were very comfortable. More

Jen in service is great. Highly recommend going to her and this dealership in general! Highly recommend going to her and this dealership in general! More

I’m extremely disappointed with my recent service experience at BMW of Norwood. I brought in my 2024 BMW X4 with approximately 28,000 miles, which is still within the factory warranty period, beca experience at BMW of Norwood. I brought in my 2024 BMW X4 with approximately 28,000 miles, which is still within the factory warranty period, because I was repeatedly receiving a parking sensor warning. BMW diagnosed a failed front parking sensor but determined it was caused by a “stone impact” based on a very small mark on the sensor, and therefore would not cover it under warranty. I was quoted $1,411.88 to replace ONE parking sensor. After asking for a breakdown, I was told the sensor itself is only approximately $392, with the majority of the remaining cost attributed to labor because the bumper needs to be removed. I spoke with the service manager, who was courteous and offered a 25% discount, which I appreciated but declined. She also commented that I “must do some highway driving.” I found that explanation frustrating — a BMW should certainly be able to withstand normal highway driving without a customer expecting a $1,400 parking sensor repair on a relatively new vehicle. Experiences like this make me reconsider whether I want to continue being a BMW customer when it comes time to purchase my next vehicle. I expect better warranty support and service from a premium brand More

Wonderful experience from the time I drove my vehicle into the pristine covered drop off service area, received warm greetings from valet and service attendants then into the administration area to work into the pristine covered drop off service area, received warm greetings from valet and service attendants then into the administration area to work with professional service representatives. I ended the day with the same happy feeling with friendly cashiers and car attendants alike. Always a wonderful experience overall. I’d come back again and again. More