BMW of Norwood

I appreciate their no high pressure sales approach to additional services/maintenance. Their recent upgrade give the service department a premium look. Their pick up and drop off service through a ride s additional services/maintenance. Their recent upgrade give the service department a premium look. Their pick up and drop off service through a ride share (Lyft) is very convenient. However, their customer service could use some lessons. They are not rude but they don't make you feel special. This is necessary in the premium car segment. More

great service for my 3 series. Cameron was a huge help in getting my car in and out quickly while explaining some navigation options on my car. highly recommend! Cameron was a huge help in getting my car in and out quickly while explaining some navigation options on my car. highly recommend! More

First Class service! Great work by Teresa. I also want to thank Anabel as she helped me on my prior visit. Great work by Teresa. I also want to thank Anabel as she helped me on my prior visit. More

Excellent service is delivered during every step of the process. The Valet reps greet you with a smile when your car is dropped off, and they are very professional and courteous. My Service Advisor is th process. The Valet reps greet you with a smile when your car is dropped off, and they are very professional and courteous. My Service Advisor is the best! She never ever seem to have a bad day, she is always very pleasant, and listens keenly to what issues I am experiencing with my car. The inspection crew does an awesome job in letting me know what's wrong with the car after inspection and diagnosis, and you are provided with a video recorded explanation so you can see exactly what's wrong. Despite how painful the cost of repair may be, it's easily forgotten once you walk up to the cashier. They are always so pleasant and engaging. My overall experience with BMW of Norwood has been excellent. More

Didn’t keep same salesperson from start to finish. Was told I would be better off to sell my trade somewhere else. Was given an all in price then it changed. Excessive fees and didn’t take care of the Was told I would be better off to sell my trade somewhere else. Was given an all in price then it changed. Excessive fees and didn’t take care of the title work or sales tax. Maybe walk in customers are better received More

I’m 59 years old. Been to a lot of dealerships. BMW of Norwood is by far my best experience. Been to a lot of dealerships. BMW of Norwood is by far my best experience. More

The people I dealt with were helpful and attentive and solved the issues I pointed out. solved the issues I pointed out. More

David at BMW of Norwood is a pleasure to work with. He is quick, upfront, efficient , professional, funny, transparent, and reliable. During the 3-hour service, David was on top of everything, ha He is quick, upfront, efficient , professional, funny, transparent, and reliable. During the 3-hour service, David was on top of everything, has been providing me frequent updates on the status of my vehicle and made sure that I got the best service. On a side note, Gail was carrying water bottles every 15 minutes or so to each and every customer and asking them if they need water. Who does that these days?! Customers are being pampered a lot here! Overall, as usual, the best experience at BMW of Norwood and would highly recommend BMW of Norwood! More

Had appointment scheduled for service Employees were very friendly and very accommodating. They Picked up and dropped off my car which made it super easy. Excellent service very friendly and very accommodating. They Picked up and dropped off my car which made it super easy. Excellent service More

Service at BMW Norwood has been consistently reliable. I have serviced cars here for over 20 years and have always felt comfortable that I am not being cajoled into doing more service than is necessary. I have serviced cars here for over 20 years and have always felt comfortable that I am not being cajoled into doing more service than is necessary. Service Advisor Teresa Mullins is great - attentive, professional, and kind. More