BMW of Norwood

Excellent service. The entire staff was very pleasant, clean environment, fantastic dealership. Good work. Cheers The entire staff was very pleasant, clean environment, fantastic dealership. Good work. Cheers More

I love the customer service and also the new space! I would highly recommend and Cameron was so nice! I would highly recommend and Cameron was so nice! More

Said 2 hours and I was only there 2 hours. A very good job thank you A very good job thank you More

The most professional customer service by Dan ,he answered all my question and prioritize client time and informed troughout the process Great Job Dan ! answered all my question and prioritize client time and informed troughout the process Great Job Dan ! More

My 5 ✨️ To Dan M. He is the best service consultant, professional and freindly.I definitely recommend. He is the best service consultant, professional and freindly.I definitely recommend. More

Very professional. Customer service is excellent. Service to car has been very good. No problems to date. Staff are nice and very helpful. Customer service is excellent. Service to car has been very good. No problems to date. Staff are nice and very helpful. More

Great customer service - communicative and nice waiting space; Cameron is always great to work with. space; Cameron is always great to work with. More

Professional prompt service with the service department. Notification when service was completed and ride share service to/from the dealership Notification when service was completed and ride share service to/from the dealership More

Hello, I would like to provide insight regarding my scheduled service appointment today. My service advisor was Anabelle who was absolutely awful from start to finish. She didn't greet me, instead call scheduled service appointment today. My service advisor was Anabelle who was absolutely awful from start to finish. She didn't greet me, instead called my cell and stated are you here? No greeting, and said come find me basically. When I sat down, with no greeting she asked what the issue was, when I told her my dash was blinking and info was over to to the left and not visible she didn't assure me they would check it. She said, are you sure, if it's not happening now, your warranty is until December, you can come back. I said, I drove an hour, can they look at it. I was astonished by her treatment from the very beginning. She then tells me the wait time is over two hours, doesn't provide a loaner, which is fine, but again asks me if I want to leave. Confused, I say no, i'll wait. An hour and a half later, I get a message from the tech, she never came over to me one single time. Instead I walk up to the desk, and she says yes, reply to the text. I say, I can't find the text, she doesn't provide assistance and I ask her to relay the information to the tech. Mind you, the entire time she is giving me dirty looks and not being pleasant in the least. Upone arrival, I'm told to see the cashier. No information was provided other than asking me to pay. Then I see, Anabelle and she smirks and apparently told co-workers, because i'm getting strange looks. Upon waiting, she gets off from her desk, and walks by me with a dirty look and a look of attempting intimidation. I was quite morified and disgusted by her behavior. How can someone work with the public and act this childish, is concerning. My car was not driven into the drop off area, I walked over to the driver and she told me she couldn't fit, rudely and I had to walk with my shopping bags to my vehicle. My car had no coverings on the head rest nor the rug. It was not vacuumed! I paid 815.00 for two new tires, and a vehicle check. No happy greetings or goodbyes just a drop off far away from where, I usually pick up my car, and into a dirty car afrer paying 815.00 for two tires. I'm disgusted, shocked and sad. Can't believe I was treated this way at a BMW More

RuiRuiRuiRuiRui,Rui great mechanic,Dave,Dave, Dave,Dave,Dave great.listener,great Cust. Rep. pleasant visit. Dave,Dave,Dave great.listener,great Cust. Rep. pleasant visit. More