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69 Reviews of BMW of Ocala - Service Center
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May 02, 2017
Car returned DAMAGED by Service Dept. Worst experience at a dealer car service dept. ever!!!!!!!!!!! We took our car in for service on the air conditioner and it was returned to us with se Worst experience at a dealer car service dept. ever!!!!!!!!!!! We took our car in for service on the air conditioner and it was returned to us with several damages including a hole punched into door speaker, rear cup holders broken, headliner hanging and not tucked into dash, dash and steering was creaking, old fuses, screws and metal shavings left in floor board and under seats, drivers seat had a small coming apart of leather before and after it was pulled way out of seam. They denied damaging our vehicle. After heated discussions they fixed some of the damage but took it off site to repair the liner and seat. They added several hundred miles on our car taking it off site. The new liner is way too thick and not sticking in areas, the two top consoles are not secured correctly, liner was not tucked in on a one pillar, coming apart around ceiling handle and the seat leather was stapled with office staples and are sticking threw the seat leather. Our vehicle was NOT restored to the way it was before we left it at BMW of Ocala service dept. They NEVER apologized for the way our car was handed back to us and in fact, they blamed us and on the car just being old. We DO NOT and WILL NOT RECOMMEND THIS SERVICE DEPT! If you do go, we suggest you take plenty of pictures before you leave your car. More
by Mel
Employees Worked With
Rob Cole, Brent, Bob Watts
Helpful October 28, 2015
instance relief !! The minute you walk into BMW of Ocala dealership the friendly environment automatically changes your mood, you're greeted instantly, have the door ope The minute you walk into BMW of Ocala dealership the friendly environment automatically changes your mood, you're greeted instantly, have the door opened for you and the the advisors are eager to help you with your issue, there was never a time i was unsatisfied with the work done to my car or with any of the associates. Everyone works extremely hard to attend to any needs or wants you might have. need a ride locally somewhere while your car is being worked on? not a problem, they have a driver willing to take you to the mall, food and drinks if you're not already delighted with the selections that are already provided free for your convenience ( variety of starbucks coffee, water, juices and snacks ) always gives friendly follow up phone calls/ emails to see how everything is doing and ask if there is anything else they could possibly assist you with. The dealership is spotless and has comfortable furniture to relax while you wait. Overall i would recommend BMW to Ocala out of all the others i been serviced by. I feel the key to the success of this facility is based on the people who work there, they definitely strive for excellence! More
by danielledel
Employees Worked With
C Galloza, Brent Gustafson
October 17, 2015
Great place to wait I enjoyed waiting for my BMW to have its oil changed at this dealership. The dealer has gone out of its way to provide a wonderful atmosphere for cust I enjoyed waiting for my BMW to have its oil changed at this dealership. The dealer has gone out of its way to provide a wonderful atmosphere for customers to enjoy while waiting for any reason. I will wait again next time. Nice people to be around! More
by Loyalone
Employees Worked With
Brent Gustafson
July 22, 2015
Service Department I did not purchase my BMW X3 at the Ocala dealership, just move to Florida. I took it to have services for 2 year service. Made appointment and was I did not purchase my BMW X3 at the Ocala dealership, just move to Florida. I took it to have services for 2 year service. Made appointment and was told could not have loaner since such small dealership have to make appointment 2 weeks in advance for loaner. When I arrived at dealership was surprised at how big it was. When I arrived at 10 Was met by Celedenio Galloza. He took car said word call at 1 and give me update. Wen. I received no call went back at 1:30 to find he was at lunch. When he got back k at 2 they had not started on car yet. We finally got car back at 4 after he ask was I sure I wanted them to wash it. 2 weeks later my brake light comes on that pads need replaced. Called Celedeno at 9:45 this morning to see if was safe to drive. It is now 3/45. No call back. My family member is looking for BMW, I cannot recommend this dealership. This is my second BMW and worst service and treatment I have ever had More
by Kelly R
Employees Worked With
Credential Galloza
September 20, 2014
Service at BMW at Ocala Firstly, I did not purchase my BMW at Ocala. I have a 328i XDrive 2013 that I had purchased from NY. The first time I had a problem was with my navig Firstly, I did not purchase my BMW at Ocala. I have a 328i XDrive 2013 that I had purchased from NY. The first time I had a problem was with my navigation system and I approached Ray. They installed the latest navigation maps version at no cost to me. I highly recommend Brent and Ray for the service they offer and their friendliness and approach ability. I had a couple of manufacturing paint related defects later on in my car. Brent took care of it for me at no cost to me. Everyone here is friendly and very approachable. I highly recommend this dealership. You don't always get to work with a service manager (Brent) one on one, that too every time. I always had the opportunity to work with Brent with any issues in my car. If I stay in the area, I would buy my next BMW in Ocala. Vishal More
by veswar
April 13, 2014
BMW of Ocala, Florida We bought our BMW from MidHudson BMW in NY. They always treated us very well. Wasn't sure about going to a dealer I didn't buy my car from and if we We bought our BMW from MidHudson BMW in NY. They always treated us very well. Wasn't sure about going to a dealer I didn't buy my car from and if we would be treated the same. I was, and am very pleased to be doing business with them. Thank You! Linda More
by lwilamowski
Employees Worked With
Everyone I came in contact with.
November 25, 2012
My goal for placing the comments under the service My goal for placing the comments under the service section of the dealership section is hopefully for improved service from the dealership. I have My goal for placing the comments under the service section of the dealership section is hopefully for improved service from the dealership. I have been deeply disappointed in servicing of our BMW at our local BMW Dealership – BWM of Ocala. Had this only happened once, I would have let it slide as a one-time experience. The 2008 BMW 318i replaced our 1998 Mercedes Benz E320 4-Matic, 10 years old and just past 44,000 miles and still ran beautifully. Since we had owned BMWs vehicles in the past when living in the Washington DC/Alexandria VA area, the two choices considered for replacement car were either Mercedes Benz or BMW. We loved the new BMW 328i hard-top convertible because it handles and runs beautifully. The inclusion of the 4 year/40,000 mile service was not a selling point since based on past experience the service department at the dealership would see us once a year for the annual servicing based on the fact he hardly puts on 3,000-3,500 miles per year. Unless anything was to happen unexpectedly to require non-scheduled service, which has not on this vehicle. The car was brought to BMW of Ocala yearly based on the limited amount of mileage we put on the vehicle. Here is the history of the 4 service calls for annual/routine servicing which was included with the purchase of the new 318i Convertible. First Servicing – April, 2009 Annual servicing was done and we brought the car home and parked it in our garage. Next day backed out and saw oil all over the floor of the garage. Phoned dealership and drove (40 mins. and 27 miles each way by the way) the car back to them to examine. Was informed by the service advisor that there was no problem, but that the vehicle has an underbody pan/panel that was not removed and when the oil was drained it ran on this pan and thus when we drove/parked the oil sloshed out. I stated how disappointment I was since to me it showed a lack of either following BMW protocols or BMW was lacking in how the vehicle was designed with this panel to allow proper servicing of the oil. Went home and cleaned up the oil. Second Servicing – March, 2010 We brought the car and I reminded the service representative of our experience last year and hoped that the problem would not be repeated and thus require a return trip. Everything went well and no oil was seen on either or garage floor or anywhere else we parked the vehicle. Third Servicing – March, 2011 I was out of town and my partner brought the car for the annual servicing. He didn’t state anything, nor should he have obviously, about our first year experience since the second year went without a complaint. The car was brought home and parked in the garage and I arrived back home from business a few days later. Day after I arrived home (March 22, 2011) he takes the car out and I go to drive my car which is parked in the garage next to his and notice a large oil slick where his car was parked in the front middle area on the garage floor. At this point, I didn’t rush to any judgments since anything might happen. After repeated phone calls to the service department to talk to an advisor, I call the main number again and asked for the service manager. Mr. Brent Gusfason came on the phone and I explained what I had found and past experience to him, but again stated calmly that it could be anything. Mr. Gusfason offered to send an employee to pick up the car from our home, but I stated I would rather bring him the car first thing in the morning myself. So on the following day we went back and short answer – the problem was the same as our first year service problem. Mr. Gusfason came out and apologized and explained he was just brought into the dealership to work on service and other issues with the new owners of the dealership. Drove home and cleaned up the oil again from the garage floor. Fourth Servicing – February, 2012 We brought the car and reminded the service representative of past problems. Everything went well and no oil was seen on either or garage floor or anywhere else we parked the vehicle. This beautiful and expensive vehicle has been serviced with a lower quality and personal satisfaction compared to all of our past and current vehicles (Chevrolet, Honda, Cadillac, Mercedes and GMC). I subscribe to a lot of the car magazines; Automotive News, Automotive Weekly, Motor Trend, Car & Driver, Automobile and Hemmings, which all rave about the style and handling of the BMW 3-Series. I cannot disagree with their reviews, but I don’t have a positive thing to say about the servicing of my BMW with two out of the four being negative – 50% - being poor quality rating. More
by smcolivas
March 14, 2011
This is a small, but very efficient dealership. The personnel are not only friendly, but knowledgeable. Even though I did not purchase my automobile from this dealership, they have treated me with equ personnel are not only friendly, but knowledgeable. Even though I did not purchase my automobile from this dealership, they have treated me with equal respect. I'm looking forward to years of pleasant association. More
by philshore
Employees Worked With
Dustin
March 14, 2011
While traveling from St. Petersburg to Amelia Island we experienced a chime and "Low Oil Level" warning. Stopping immediately we checked the oil (low!), added the quart we carry and were directed to BMW o experienced a chime and "Low Oil Level" warning. Stopping immediately we checked the oil (low!), added the quart we carry and were directed to BMW of Ocala. When we advised Robert of our problem he took the car, had the oil level verified then the car was put on the rack to check for leaks. Thankfully there was no issues and the car was returned to us with the statement "Of course there's no charge". Several things became very apparent about this dealership. First, they treated us as people, not an opportunity in that they didn't see us as a chance for a fast dollar. This shows respect for the person and the car. Second, they reassured us it was safe to continue. Third, Dennis in the parts department advised that, if a problem did arise, we would be in good hands if we contacted the BMW dealer in Jacksonville. Based on the treatment we've received and as a payback for their extraordinary service I've told BMW of Ocala that will pass our experience on to the BMW CCA and BMWNA. We will also be buying our parts from BMW of Ocala for our 525i and our Z-3. More
by westech8383
Employees Worked With
Robert Wiglesworth
