BMW of Orland Park - Service Center

The technician said it would be 1 hr for routine oil change. It was 2.5 hrs and I had to contact him. He was sitting there talking with a co worker instead id printing m paper My car was sitting out f change. It was 2.5 hrs and I had to contact him. He was sitting there talking with a co worker instead id printing m paper My car was sitting out fronnt finished for over 30 minutes. Absolutely ridiculous. Last thing I want to do is sit at bmw for 2.5 hrs on my day off. More

Service Advisor Jason Jakubowski is great! He is professional and thorough. He communicated well and provided updates while my vehicle was being serviced. The car porter who brought my vehicle He is professional and thorough. He communicated well and provided updates while my vehicle was being serviced. The car porter who brought my vehicle out when it was ready did leave his vape pen inside my vehicle so that was a little off putting. Overall good experience. More

I always have amazing service when visiting. I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, w I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, while I was waiting. Premium service experience. More

Car is still smoking and now it makes a weird noise every time I drive. I will be taking it in a third time. time I drive. I will be taking it in a third time. More

the service was great Richard pool was wonderful . he explain everthing i needed to complete the job..the timing was also great. this is my number one dealership. he explain everthing i needed to complete the job..the timing was also great. this is my number one dealership. More

My representative Corey was amazing . He was very patient , understanding, friendly, and responsive. Thank you He was very patient , understanding, friendly, and responsive. Thank you More

I recently experienced unparalleled customer service from James Hatchett when addressing my car's service and repair needs. Although James wasn’t feel well due to tooth complications, he pinpointed the issu James Hatchett when addressing my car's service and repair needs. Although James wasn’t feel well due to tooth complications, he pinpointed the issues with precision, which I’m truly thankful. His expertise was complemented by a commitment to transparency, as he thoroughly explained the necessary repairs and ensuring I was informed and comfortable throughout the process. What truly sets Mr. Hatchett apart from other personnel that I have experienced in the past, is his proactive approach to customer satisfaction. His attention to detail, coupled with his genuine concern for my satisfaction, makes the entire service experience at your dealership exemplary. I wholeheartedly commend James for his professionalism, expertise, and dedication to ensuring that his client's car service and repair needs are not only met but exceeded. More

Wonderful service and nice people, especially Rich Pool, in the service department. He always explains what needs to be done and what was done in a manner I can easily understand. in the service department. He always explains what needs to be done and what was done in a manner I can easily understand. More

As usual, the service provided by Ziegler BMW was excellent. Rich, who was my service consultant, was courteous, professional, and extremely knowledgeable. All the personnel that I came into contact excellent. Rich, who was my service consultant, was courteous, professional, and extremely knowledgeable. All the personnel that I came into contact with also showed those attributes. More

This service was complete disaster from the beginning till the end. You basically did absolutely nothing to repair my car. My 6 year child could do the same what you did and even better. The only thing w till the end. You basically did absolutely nothing to repair my car. My 6 year child could do the same what you did and even better. The only thing what you did is that you checked the drains, that's it. As you so, my Alcantara roof was damaged from the lek, there was lek on doors, on sets on my child's head and clothes. I told you that this happened after the car wash, because the lek was white and sticky. You never did any deeper research what could be the reason of this. Also, you told me that you are gonna clean my car ( not talking about the Alcantara. ) and the only thing what you did is that you cleaned ( if I could say that ) my window. All that was done, it was smeared all over my window, not cleaned. The door and seat was dirty also. And you consider your self's BMW certified service! I am not asking you to do a full detailing on my vehicle. The video what you send me. What is is tis all about? You are telling me that lek is from the inside? Just walking around the car and talking some nonsense. Did you ever try to remove the headliner to look at it? Repair is not about how fast we can fix it. It is about how good we can do the job. Even when I brought the vehicle to you and when I was trying to explain what is wrong, you where talking with the other person and not listening what I was telling you (when we where beside the vehicle). So, after all this and not only this I could give you a 0 stars. I remember when I purchased I vehicle, BMW told me that this would be the best service what I can get from BMW. This was not even close! More