Joe McFadden

This review has nothing to do with Dion he was absolutely amazing, kind and helpful and got me in and out as quickly as possible. I am however disappointed with the recommendations the service crew suggested amazing, kind and helpful and got me in and out as quickly as possible. I am however disappointed with the recommendations the service crew suggested when I came in for an oil change and then needed 3 critical other things done but when I took it to a friends shop they said it wasn’t critical and that my oil leak was barely there but I feel like every time I come in you guys try to make a buck off me. Again, Dion is so awesome and heard me and my concerns and was the absolute best service advisor I had worked with there. More

by SAMI31 Verified Customer Verified Customer

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Nick Shellberg was awesome! He explained my service recommendations very well and provided reasonable options that kept my vehicle and pockets happy!!! He explained my service recommendations very well and provided reasonable options that kept my vehicle and pockets happy!!! More

by SGILESRN Verified Customer Verified Customer

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Jason J is the bomb. He is so efficient and really gets it done timely and communicated well with us. We have 5 BMWs. Love working with him. He is so efficient and really gets it done timely and communicated well with us. We have 5 BMWs. Love working with him. More

by STEVE@ROMASPORTSCLUB.COM Verified Customer Verified Customer

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Anthracite brown poplar is not at all accurate in the picture and name vs reality which is black. When I said it wasn’t what I ordered, I was told we signed the contract. picture and name vs reality which is black. When I said it wasn’t what I ordered, I was told we signed the contract. More

by Marri Palmer Verified Customer Verified Customer

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Mr. James Hatchet was very professional and helpful. He was giving me updates on my car status. was giving me updates on my car status. More

by NEFRODOC62 Verified Customer Verified Customer

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I always have amazing service when visiting. I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, w I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, while I was waiting. Premium service experience. More

by RDAVIS.DOBSON Verified Customer Verified Customer

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Dealership had extensive selection of vehicles available to purchase and sales advisor expertly helped me narrow my search, quickly identifying a reliable, yet highly functional vehicle for enjoyment and op to purchase and sales advisor expertly helped me narrow my search, quickly identifying a reliable, yet highly functional vehicle for enjoyment and operation for years to come. More

by latonyalumpkin Verified Customer Verified Customer

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I gave an additional star because the service manager was exceptional. Everyone else - not so much. First the car is 2 months old and having electrical problems….the wait was about 3 hours to get a new batte exceptional. Everyone else - not so much. First the car is 2 months old and having electrical problems….the wait was about 3 hours to get a new battery. I had to keep checking back with them for an update and even when I saw my vehicle finally ready outside .I had to go find my service guy to check me out. My hood was ajar and not closed properly. When I bought the car, they told me they would pick the vehicle up for service but when I called they said b/c of the holiday they couldn’t. The waiting area needs a refresh big time. The Mercedes waiting room is impressive- this one not so much. Everything is worn out. In hind sight I should have given 2 stars. More

by lisarae2020 Verified Customer Verified Customer

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Professional staff with good service. Joe sales consultant was very knowledgeable and liked working with him. Matt the genius is very knowledgeable and helped with the I drive features. Joe sales consultant was very knowledgeable and liked working with him. Matt the genius is very knowledgeable and helped with the I drive features. Great experience! More

by BOBQ16449 Verified Customer Verified Customer

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Entire experience was fair. No one was available to walk me through the bells and whistles of the car the day I purchased it and when I returned the guy that did assist me was No one was available to walk me through the bells and whistles of the car the day I purchased it and when I returned the guy that did assist me was new to the dealership and I didn’t think the meeting was very helpful. More

by lisarae2020 Verified Customer Verified Customer

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