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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,409 Reviews

1,409 Reviews of BMW of Orland Park - Service Center

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October 06, 2023

Always a pleasure coming in to Orland BMW. Service is a breeze and all the employees are freidndly. All of my cars needs are always taken care of. More

by BANE281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Oct 09, 2023 -

BMW of Orland Park responded

We're delighted to know that you always have a pleasant experience with us at BMW of Orland Park. Our team is committed to providing top-notch service and ensuring all your car needs are met. Thanks for the review!

October 06, 2023

I purchased my 2001 BMW from Orland Park BMW in 2001 and have always brought it there for service since that time. The service was and continues to be outstanding. Everyone working there has always treated More

by MATY2749
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Levy; Korey Bollnow; Lee Torne; LaToya Tenton; Carlie Falstrom; Jason Jakubowski; Richard Pool; Dominic Scarletta; Nick; , Ross Shatat
Oct 09, 2023 -

BMW of Orland Park responded

We're so glad to know that you've been with us since 2001 and continue to choose BMW of Orland Park for your service needs. It's our pleasure to provide outstanding service, treating all customers with kindness, fairness, and professionalism. We look forward to serving you and your X5!

October 06, 2023

Excellent service and knowledge about the car. Service personnel are friendly and very easy to work with! More

by JIMBUTRIDGE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cary Dukes
Oct 09, 2023 -

BMW of Orland Park responded

Jim, we're delighted to know you had an excellent experience with our service team at BMW of Orland Park. Thanks for the positive feedback!

Oct 09, 2023 -

JIMBUTRIDGE responded

Thanks for your response!

October 05, 2023

Over four years, my experiences here have generally been good. The Service Advisors are great and help with the overall experience a lot; very responsive, personable, and flexible. However, an issue under w More

by MNEASE511
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Oct 16, 2023 -

BMW of Orland Park responded

I appreciate your detailed feedback and your kindness regarding the hard work of our Service Advisors; however, I'm sorry to learn about the unresolved warranty issue and other inconveniences you've experienced. We strive for a consistently seamless service and will always do our best to ensure that we live up to that standard. With that said, please reach out directly so we can discuss these matters further and I will do what I can to support you. Thank you, Brian Coster - Service Manager 708-460-4545

October 05, 2023

Also great service. Just wish an oil change wouldn’t take so long. 10:30-1:00 More

by KFILETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Oct 16, 2023 -

BMW of Orland Park responded

Thanks for the review! We appreciate your patience during your visit and will be sure to keep this in mind as we strive to improve. We hope to see you back again at BMW of Orland Park!

October 05, 2023

Service was great. Dion was always in contact with me on how the service time was going. More

by MARGIE.KOMPERDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

BMW of Orland Park responded

Thanks for the review, Margie! We are so glad to hear that Dion delivered such a successful experience. Drive safely, and we hope to see you again at BMW of Orland Park!

October 03, 2023

My service technician was courteous and professional. Explained what the issue was and cost associated with critical maintenance vs recommended maintenance. More

by RALLEN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hatchett
Oct 03, 2023 -

BMW of Orland Park responded

We're glad to know our service technician at BMW of Orland Park was able to provide you with clear and professional assistance. We appreciate your feedback, thank you!

October 03, 2023

Great customer service. Timely delivery. I love the shuttle service. Convenient. Car was was a great add on More

by MIKEKAKI82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Oct 03, 2023 -

BMW of Orland Park responded

Mike, we're glad to know you enjoyed the customer service and shuttle convenience at BMW of Orland Park. Thanks for appreciating our timely delivery and car wash add-on!

October 03, 2023

Fast service. I liked the text function and video of the car including underneath and tire wear and brake information. More

by GREGCHAPARRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion
Oct 04, 2023 -

BMW of Orland Park responded

Greg, we're glad to know you appreciated the fast service and detailed updates at BMW of Orland Park. We aim to keep our customers well-informed throughout their visit. Thanks for your feedback!

October 01, 2023

Tony my advisor was great in assisting me. He made sure I was taking care of. More

by VAUGHNSAPRIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony scanlon
Oct 02, 2023 -

BMW of Orland Park responded

Thanks for the review! We appreciate the kind feedback about Tony and hope to see you again at BMW of Orland Park!

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