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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,467 Reviews

1,467 Reviews of BMW of Orland Park - Service Center

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October 30, 2023

This is a nice dealership. The team seems knowledgeable and are pretty friendly and accommodating. More

by GINASHARVEST81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

BMW of Orland Park responded

We appreciate your review and positive feedback. Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at BMW of Orland Park!

October 29, 2023

Have some good workers best experience wa with the last service tech cannot remember his name give him a 10 More

by SHERRYI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

BMW of Orland Park responded

Sherry, we're glad to know you had a positive experience with our service tech at BMW of Orland Park. We'll be sure to pass on your high praise! Thanks for the review.

October 29, 2023

the service advisor was prompt, service was quisk and the rep was knowledgeable about my vehicle and it service needs More

by JOSEPH.MOSELEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

BMW of Orland Park responded

Joseph, we're glad to know our service advisor at BMW of Orland Park was able to assist you promptly and efficiently. We appreciate your feedback!

October 29, 2023

Friendly, helpful, and knowledgeable. It was easy in and out.Car was serviced that day in a timely fashion. More

by BECKYJO107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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Oct 30, 2023 -

BMW of Orland Park responded

We're glad to know your visit at BMW of Orland Park was a smooth one and that our team could assist effectively! Thanks for the positive feedback, we appreciate it.

October 28, 2023

My last service took too long. I was there at 8:20 am and didn’t get my car until 2:00 pm More

by RUDOLPH.WILLIAMS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Huff
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Oct 30, 2023 -

BMW of Orland Park responded

We sincerely apologize for the extended wait time you experienced during your last service visit. Your time is valuable, and we understand the frustration that can arise from such delays. This is certainly not the level of service we aim to provide, and we appreciate your patience and understanding. We will investigate the circumstances that led to this extended wait and take steps to ensure this does not happen again in the future. Your feedback is essential to improving our service, and we will use it to make necessary adjustments. Best Wishes, BMW Of Orland Park

October 28, 2023

The dealership is Always Kind and Professional. Corey always take great care of me. Corey pays very close attention to details and my needs. He is awesome to work with. More

by Leslie Woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Oct 30, 2023 -

BMW of Orland Park responded

Leslie, we're so glad to know that Corey and our team at BMW of Orland Park have been able to consistently provide you with top-notch service. Thanks for your kind words!

October 28, 2023

Didn't fix car but check engine light off and detached roof cover inside car. More

by CARROLLTAM927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben was cordial
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Oct 30, 2023 -

BMW of Orland Park responded

We're truly sorry to hear about your recent experience with our service. Your feedback is important to us, and we take all concerns seriously. It's concerning to learn that the check engine light issue was not resolved, and the roof cover inside your car was detached during your visit. This is certainly not the level of service we aim to provide. We would like to make this right for you. Please contact us at your earliest convenience so we can address these issues and work towards a resolution. Our goal is to ensure your complete satisfaction, and we appreciate your patience as we work to rectify this situation. Your feedback is invaluable in helping us improve our service. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

October 27, 2023

Prompt and courteous service. My service advisor kept me posted on the progress of my repair. I just wish there was a ride service for pwoe leaving their vehicle More

by AYANNA50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
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Oct 27, 2023 -

BMW of Orland Park responded

We're delighted to hear that you had a positive experience with our prompt and courteous service, and that your service advisor kept you well-informed about the progress of your repair. Your suggestion for a ride service for customers leaving their vehicles is valuable feedback, and we appreciate your input. We're always looking for ways to improve our service and provide more convenience to our customers, and we'll certainly consider options to enhance the overall experience. If you have any more suggestions or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We value your business and are committed to providing you with the best service possible. Thank you for choosing us! Best Wishes, BMW Of Orland Park

October 26, 2023

Professional. Excellent service. Have bought cars from them for over 20 years. Would recommend them. More

by HORSEYJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

BMW of Orland Park responded

We're so glad to have had your trust for over 20 years at BMW of Orland Park. Thank you for recommending us and we hope to see you back again down the road!

October 26, 2023

Always enjoy the experience when going to this dealership. Just wish everything wasnt so expensive. To fix our car. But, it's a BMW, so I guess that's the reason....thank you! More

by GREGORYDAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quincy
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Oct 27, 2023 -

BMW of Orland Park responded

Gregory, we're glad to know you enjoy your visits to BMW of Orland Park. We understand the concerns about costs and will be sure to keep this in mind in the future. If there is anything more we can do to address this feedback, please contact me directly. Thank you, Brian Coster - Service Manager - 708-460-4545

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