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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,412 Reviews

1,412 Reviews of BMW of Orland Park - Service Center

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September 16, 2023

I hate to bring racism into this but what else can I say. ...talked to Rich a few days ago only because I called him and he tells me case was closed but he didn't close it and said he would get back with me w More

by BYERS762
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard
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September 16, 2023

I received exception service during my recent visit. Tony is very knowledgeable and attentive. He is very service oriented. More

by JSULLY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, service consultant
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Sep 18, 2023 -

BMW of Orland Park responded

We're delighted to know that you received exceptional service during your visit at BMW of Orland Park. It's great to see Tony was able to assist with his knowledge and attentiveness! Thanks for the review!

September 16, 2023

I was being helped by James who is extremely courteous kind and helpful to keep me well informed about all the updates on my vehicle even while I was away from the workshop. I loved the service. Thank you More

by MISHA_ISB
Recommend Dealer
Yes
Employees Worked With
James Hatchett
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Sep 18, 2023 -

BMW of Orland Park responded

We're so glad to know that James provided excellent service and kept you updated on your vehicle at BMW of Orland Park. Thanks for sharing this positive feedback, we appreciate it!

September 16, 2023

Tony scanlon took care of my car when I brought it in. He was very nice and helpful. More

by LKOTARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
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Sep 18, 2023 -

BMW of Orland Park responded

Thank you for stopping in at BMW of Orland Park for service! We are happy to hear that Tony took excellent care of your vehicle. See you next time!

September 14, 2023

Jason Jakubowski didn’t an excellent job as usual He was able to secure a driver so I didn’t have to wait for my car More

by JPHELAN25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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Sep 14, 2023 -

BMW of Orland Park responded

It's great to know that Jason was able to provide you with excellent service at BMW of Orland Park. We appreciate your feedback and look forward to serving you again in the future!

September 13, 2023

Great professional service. My issue was solved the first time along with other items the techs noticed. Vehicle was returned in impeccable shape. More

by Mike c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Boomsma
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Sep 13, 2023 -

BMW of Orland Park responded

Mike, we're glad to know that our team at BMW of Orland Park was able to solve your issue efficiently and return your vehicle in great shape. Thanks for the positive feedback and safe travels ahead!

September 12, 2023

Service beyond expectations! Excellent and smooth transaction. All staff were very friendly, professional, and cordial, and the overall experience was great. More

by SJDANA475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 12, 2023 -

BMW of Orland Park responded

We're delighted to know that you had a smooth transaction and excellent experience with us here at BMW of Orland Park. Thanks for the positive feedback, we appreciate it!

September 12, 2023

Great service courtesy professional explanation provided long drive costly repairs friendly staff clean fresh coffee. lobby More

by RALLEN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Jarquin
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Sep 12, 2023 -

BMW of Orland Park responded

We appreciate your feedback! It's great to know that you found our service at BMW of Orland Park professional and courteous. We're here for all your future needs, whether it be a fresh cup of coffee or more costly repairs. Safe travels!

September 11, 2023

I sat there for 25 minutes after my car was finished. Only knew this due to seeing my car out on the lot. I had to go up to someone and ask for my keys and an update. Unacceptable. More

by AJPYCZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Sep 11, 2023 -

BMW of Orland Park responded

I'm sorry to read about your experience waiting for an update on your car. We strive to provide timely and efficient service, so it's disappointing that we missed the mark during your visit. I'd like to discuss this further with you and see how we can make things right - please feel free to reach out at any time. Thank you, Brian Coster - Service Manager - 708-460-4545

September 11, 2023

Great service. Super friendly and very knowledgeable. Cory did an amazing Job. Thank you Cory. More

by HEXS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory service dept
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Sep 11, 2023 -

BMW of Orland Park responded

We'll be sure to pass your kind words along to Cory and our BMW of Orland Park team! Thanks so much for sharing.

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