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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,366 Reviews

1,366 Reviews of BMW of Orland Park - Service Center

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March 11, 2025

They were friendly, professional and very helpful. They went out of there way to help me More

by JERRYKENDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

BMW of Orland Park responded

Thank you for reviewing BMW of Orland Park! It was so kind of you to share your experience, Jerry!

March 10, 2025

Great service! Would defiantly recommend this dealership for any BMW servicing. Good communication and service. More

by LEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of Orland Park responded

Thank you for recommending BMW of Orland Park! We're delighted to hear that our communication and service met your expectations. We look forward to assisting with any future needs!

March 10, 2025

I received Top Tier service, which was quick, understanding and professional! My commute from Hyde Park Chicago is well worth the trip! Best Regards, More

by JCONWAY_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of Orland Park responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you received top-tier service that was quick, understanding, and professional. Knowing that your commute from Hyde Park, Chicago, is well worth the trip truly means a lot to us. We appreciate your trust and look forward to serving you again soon! Best Wishes, BMW Of Orland Park

March 10, 2025

As soon as I walked through the door I was greeted professionally. Dion was a pleasure to work with and went above the call of duty. I came in for one particular reason but he made sure all other nece More

by REENIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience! We're delighted to hear that you were greeted professionally and that Dion went above and beyond to assist you. It's wonderful to know that he was helpful, genuine, and ensured all necessary services were taken care of. We truly appreciate your kind words and are glad to have Dion on our team. We look forward to serving you again in the future! Best Wishes, BMW Of Orland Park

March 10, 2025

I came in for a morning appt. They found a couple of other issues and I agreed to get it fixed that day too. As a result, I ended up sitting there all day until 4:30. It sure woul More

by SHELLIE.WOODCOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience. I apologize for the inconvenience of waiting all day without a loaner car or clear communication about the time needed. We appreciate your feedback and will work on improving our service to ensure better experiences in the future. If you'd like to discuss this further, please feel free to reach out anytime. Thank you, Brian Coster - Service Manager - 708-460-4545

March 09, 2025

I received the inspection video about a hour after my scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if More

by KENISHAPEER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience and providing valuable feedback. We apologize for the extended wait time and for not keeping you updated during your visit. Your point about clear and timely communication is well taken, and we’ll work on improving this aspect of our service to ensure a smoother experience in the future. We also appreciate your comments regarding the sales outreach and will address this with our team to make it more personal and considerate. Your feedback is invaluable in helping us enhance our workflow and customer experience. We hope to have the opportunity to serve you better next time. Thank you for your patience and for choosing us. Best Wishes, BMW Of Orland Park

March 09, 2025

I didn’t get a video of underneath my car as I usually do. Everything else was great. More

by TROAT133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of Orland Park responded

Thank you for your feedback and for letting us know about the missed video of your car's underside. We’re glad to hear that everything else was great with your visit! We apologize for the oversight and would be happy to provide the video if you need it. Please feel free to reach out, and we’ll make sure to take care of it promptly. We appreciate your business and look forward to serving you again! Best Wishes, BMW Of Orland Park

March 08, 2025

Terrible experience. After me sending a wire transfer for the stated balance several days before I picked up the car, they tried to raise the price by over $3,000 the da More

by cdixon.north
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Boomsma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of Orland Park responded

We sincerely apologize for the experience you described. This is certainly not the level of service we strive to provide, and we take your feedback very seriously. We would like the opportunity to investigate this matter further and make things right. Please reach out to us directly at your earliest convenience so we can gather more details and work towards a resolution. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

March 08, 2025

He was personal. He ask if l wanted to get my car cleaned. If thought it was snowing. More

by MANSON226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of Orland Park responded

Thank you for reviewing BMW of Orland Park! It was so kind of you to share your experience, Manson.

March 08, 2025

Great service. I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to ge More

by ISCHYSIA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Snipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of Orland Park responded

We're delighted to hear about your positive experience at BMW of Orland Park! It's great that our team provided excellent service and kept you informed throughout the process. We look forward to welcoming you back in the future!

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