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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,467 Reviews

1,467 Reviews of BMW of Orland Park - Service Center

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August 26, 2023

They were very professional. They sense of urgency was on point. I had a pleasant experience from start to finish. The most heart warming thing Is that chris from service was con More

by NYLAHAMYA1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS FROM SERVICES
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Aug 28, 2023 -

BMW of Orland Park responded

We're glad to know you had a pleasant experience with us at BMW of Orland Park! It's great that Chris from our service team was able to keep you updated and help make your visit even better. Thanks for the review!

August 26, 2023

I always come here because the service and customer service is always good and fast More

by EBONIEESTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 28, 2023 -

BMW of Orland Park responded

Thank you for being a loyal BMW of Orland Park customer! We are happy to hear that our team continues to deliver five-star service. See you next time!

August 25, 2023

They have a good select of cars everyone really friendly place is clean and neat. More

by DANADINEEN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

BMW of Orland Park responded

Thank you for the review! We appreciate your business and hope to see you back at BMW of Orland Park!

August 25, 2023

rich pool is the best! always knowledgeable and helpful, gets me in super quick and good customer service. More

by hnaze16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Pool
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Aug 25, 2023 -

BMW of Orland Park responded

Thanks for the shout-out! We're glad to know that Rich and our team at BMW of Orland Park were able to provide you with a quick and knowledgeable service. We appreciate your business and hope to see you again down the road!

August 24, 2023

I love the service and dealer I am the client for last 12 years, no issue Always perfectly done Thank you More

by beltekm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Accettura
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Aug 24, 2023 -

BMW of Orland Park responded

We're delighted to know you've been with us for over a decade at BMW of Orland Park and have consistently enjoyed our service. Thanks so much for your loyalty, we look forward to serving you in the future!

August 20, 2023

The service I did not get was vague at best, with no real attempt to check my coverage and check all bases of the possible solution for my situation. More

by GEE_TEE83
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey
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Aug 25, 2023 -

BMW of Orland Park responded

Thank you for sharing your feedback with us, and we apologize for falling short of your expectations during your recent service experience. It's disappointing to hear that the service provided was vague and that there wasn't a comprehensive effort to address your situation. Your concerns are valid, and we take them seriously. We are committed to providing thorough and accurate service to our customers, and it appears that we did not meet those standards in your case. We appreciate your feedback as it helps us identify areas for improvement. If you'd like to discuss your situation further or if you have any questions or concerns, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your future experiences with us are more satisfactory. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future. Best Wishes, BMW Of Orland Park

August 19, 2023

The service writer Jason J is both knowledgeable and helpful He always looks out for the client and I appreciate that. More

by EBUCKSNORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jacabowsli
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Aug 21, 2023 -

BMW of Orland Park responded

We're glad to know that Jason has been helpful and knowledgeable during your visits at BMW of Orland Park! We appreciate the positive feedback, thank you for sharing it with us.

August 18, 2023

Service team is always polite and friendly. The car is washed and ready same day. More

by HEIDI15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason on the service team
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Aug 18, 2023 -

BMW of Orland Park responded

We're thrilled to hear that you consistently have a positive experience with our service team! Politeness, friendliness, and efficient service are important aspects of our commitment to excellent customer care, and we're delighted that we've been able to meet your expectations. Thank you for choosing us for your service needs. We appreciate your business and look forward to continuing to provide you with outstanding service and support in the future, while keeping the same level of politeness and friendliness! Best Wishes, BMW Of Orland Park

August 18, 2023

Very good team and dealership Corey was great very helpful as always..would recommend him to any bmw owner. More

by redbird8710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Aug 18, 2023 -

BMW of Orland Park responded

We're thrilled to hear that you had a very good experience with our team and dealership, especially with Corey's assistance! Providing helpful and excellent service is our goal, and we're delighted that Corey was able to meet your expectations. We appreciate your business and look forward to continuing to provide you with outstanding service and support in the future, with Corey and the rest of our team! Best Wishes, BMW Of Orland Park

August 18, 2023

I came into the dealership given a "service engine soon" light in my car. I was frustrated given I'd been to the dealer and had a multipoint vehicle inspection performed late June came bk and had an oil ch More

by TROB08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Morrell ( I could be wrong abt the last name.)
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Aug 18, 2023 -

BMW of Orland Park responded

We're grateful for your detailed feedback about your recent visit to the dealership. It's understandable that dealing with a recurring issue can be frustrating, and we're glad to hear that Jordan provided you with a patient and attentive experience. Your description of the small gestures, like offering you a bag of chips, highlights the importance of personalized care. We're delighted that Jordan's approach made a positive impact on your overall experience. Thank you for taking the time to share your thoughts, and if you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future with the same level of care and attention! Best Wishes, BMW Of Orland Park

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