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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,470 Reviews

1,470 Reviews of BMW of Orland Park - Service Center

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August 08, 2023

Clean detailed breakdown of what was going on with my vehicle. Communication was as expected. More

by JJSAVOY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Poole
Aug 09, 2023 -

BMW of Orland Park responded

Thank you for reviewing BMW of Orland Park! We'll see you next time!

August 07, 2023

The dealer provides Great service and ensures their customers are satisfied with the service being provided. More

by JOFFREY.WILLIAMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Jarquin, Mark Bugajski
Aug 07, 2023 -

BMW of Orland Park responded

Joffrey, thanks for the positive feedback! We're glad to know you had a satisfying experience at BMW of Orland Park. Your satisfaction is our top priority!

August 07, 2023

Able to get an immediate appointment. The diagnosis was quick and the problem was solved the same day. More

by RPFCPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Aug 08, 2023 -

BMW of Orland Park responded

Thank you for this wonderful review of BMW of Orland Park! Come by anytime you need!

August 07, 2023

Great service! ! always very attentive and professional, fast and efficient, will be back soon. Great Job!! More

by GERMAN.55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Aug 07, 2023 -

BMW of Orland Park responded

We're delighted to know you had a great experience with our team at BMW of Orland Park! We appreciate your kind words about our service and look forward to seeing you again down the road!

August 07, 2023

I came in for break work a month ago. I came in for an oil change this past week and they have on my paperwork that I need my breaks done. So either they didn't fix my breaks properly a m More

by ANNIKAC923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None, I only worked with service.
Aug 28, 2023 -

BMW of Orland Park responded

I apologize for the confusion. While we include these notes as a means of increasing the personal quality of our vehicle services, it seems to have taken the opposite effect here. As it's vital that our customers trust our service suggestions, I'd like to review this situation with you directly so we can clarify any misunderstandings and ensure everything is as it should be with your brakes. Please reach out at your earliest convenience. Thank you, Brian Coster - Service Manager 708-460-4545

August 06, 2023

Excellent dealership with great customer service and mechanics to handle vehicle issues. Welcoming and friendly atmosphere from entry until exiting the building! More

by MYSTI.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

BMW of Orland Park responded

We're delighted to know you had such a positive experience at BMW of Orland Park! Our team works hard to provide excellent service and create a welcoming atmosphere. Thanks for your kind words, and we hope to see you back again down the road!

August 06, 2023

Great service from the moment I pulled in to the moment I left. Will be back. More

by Ncataldo86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Aug 07, 2023 -

BMW of Orland Park responded

Thank you for the review! We appreicate your business and hope to see you again at BMW of Orland Park!

August 06, 2023

I had to ask my service advisor his name after I signed the service agreement. Even though it was raining, I heard other service advisors ask if the client wanted their car washed, I was never asked. Whe More

by brookskimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 15, 2023 -

BMW of Orland Park responded

Brooks, I'm sorry you had a difficult time with our service team. It's important that every customer feels valued and receives consistent service from us, regardless of how busy we are. Your feedback is valuable in helping us improve our services moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Brian Coster - Service Manager 708-460-4545

August 05, 2023

Excellent cars, knowledgeable/helpful/friendly staff, clean amenities, quick and quality service. You will always leave with a grin on your face! Thank you Orland Park!!! More

by LINDGREN.R01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regan Notter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Notter , Julian Perez
Aug 07, 2023 -

BMW of Orland Park responded

Wow, we couldn't ask for a better review! We're over the moon to know you've had great experiences at BMW of Orland Park. Our team strives for excellence in service and it's wonderful to see that reflected in your visits. Safe travels, and we look forward to seeing you next time!

August 05, 2023

I was dissatisfied with the service when I had my car towed to the dealership on 6/23/2023 due hitting an object which led to a flat tire. My car did not come with a spare because when purchased (anothe More

by myrmcm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason/ Service
Aug 15, 2023 -

BMW of Orland Park responded

I'm sorry to read about your recent experience with our service department. We strive for transparency and honesty in all interactions, so it's disappointing to learn that you felt misled regarding the tire replacement. I would like to personally look into this matter further to see what more I can do to help fix things. If you are willing, please contact me directly. Thank you, Brian Coster - Service Manager - 708-460-4545

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