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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,369 Reviews

1,369 Reviews of BMW of Orland Park - Service Center

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December 11, 2024

BMW Service is sub par to say the lease. My vehicle has been serviced there for 5+ years. With the exception of 2 visits, there has always been an issue. I doubt men have the same issue. More

by flowersn1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

BMW of Orland Park responded

It's disappointing to hear about your repeated issues with our service. We strive for consistency and quality, so it's concerning that this hasn't been your experience. Please reach out directly if you'd like to discuss further or need assistance resolving any ongoing concerns. Thank you, Brian Coster - Service Manager - 708-460-4545

December 11, 2024

Tony and the parts teem got me what I needed and got me in for service without any delay. More

by YOCHEESE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

BMW of Orland Park responded

Thanks for the five-star review of BMW of Orland Park! We are happy that Tony and our parts team delivered excellent service.

December 10, 2024

The service department ranks tops in all the stores i have ever worked with. Go there for your needs More

by JDEVITT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Dec 10, 2024 -

BMW of Orland Park responded

Thank you for your glowing recommendation! We’re thrilled to hear that our service department ranks at the top of all the stores you’ve worked with. Your trust and support mean the world to us, and we’re here to provide exceptional service every time. We look forward to assisting you with any of your future needs! Best Wishes, BMW Of Orland Park

December 10, 2024

Great service. Quick turnaround. Thanks for the continued excellence. We will return again. Thank you. More

by GRETCHEN112071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

BMW of Orland Park responded

Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Orland Park provided great service and a quick turnaround. We look forward to welcoming you back in the future!

December 10, 2024

Excellent service from start to finish. Got me in quickly. Good waiting area. Got me out in reasonable time More

by JAMESTMCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

BMW of Orland Park responded

James, we're delighted to hear you had an excellent experience at BMW of Orland Park. Thank you for sharing your feedback!

December 09, 2024

My service was excellent. The wait time was as I was told. Nice waiting area. More

by FUESEL1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateen Sen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

Reviews like this one make our day! Thanks from the BMW of Orland Park team.

December 08, 2024

This service dept did not successfully resolve my issue & they failed to adequately explain why. This isn't the first time I've left this dealer's service dept unsatisfied. What's worse is my white merino le More

by Driver21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Bugajski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

I'm truly sorry to hear about your experience and that you're still having trouble with your vehicle. We aim for better standards than you are describing, and I'd like to personally address this situation with you. Please reach out at your convenience so we can make things right. Thank you, Brian Coster - Service Manager - 708-460-4545

December 08, 2024

Everything went great. And thank you Dion for all of your help. Will be back again More

by MSJEEP07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

BMW of Orland Park responded

Thanks for the shoutout! We're glad Dion ensured your visit to BMW of Orland Park was a breeze. See you next time!

December 07, 2024

Poor customer service and absolutely no effort to fix problem. On-line service scheduling was the only positive aspect of experience. More

by rem
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Kazienko
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Dec 09, 2024 -

BMW of Orland Park responded

I'm sorry to hear about your experience with our customer service. We strive for excellence and it's disappointing to know we fell short in addressing your concerns. Please reach out so we can work towards a resolution together. Thank you, Brian Coster - Service Manager - 708-460-4545

December 07, 2024

Service was very professional they took care of my issue and my problem was fixed. More

by Khal123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Vock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Paramo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

BMW of Orland Park responded

Here at BMW of Orland Park, we always value and appreciate our customers' feedback. Thank you, Khal!

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