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BMW of Orland Park - Service Center

Orland Park, IL

4.6
1,587 Reviews

1,587 Reviews of BMW of Orland Park - Service Center

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August 18, 2025

Salesman was great, but got no support from back room and finance dept. Took me FIVE hours to pick up my pre negotiated new car! Unbelievable! More

by HOOGLANDF
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Boomsma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kamal Sen
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Aug 19, 2025 -

BMW of Orland Park responded

It's disappointing to hear about the delay you experienced during the finance process. We strive for a smooth and efficient process, so it's concerning that we fell short in this instance. Please feel free to reach out if you'd like to discuss this further or have any questions. Thank you, Joe Digiovanni - General Sales Manager - 708-460-4545

August 17, 2025

Everything was completed as promised and on time. The video of potential issues was very helpful and will be reviewed for potential future repairs. More

by AKSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

BMW of Orland Park responded

Thank you for your feedback! We’re glad to hear everything was completed as promised and on time. It’s great that the video review was helpful, and we’re here to assist with any future repairs you may need. We appreciate your trust and look forward to serving you again! Best Wishes, BMW Of Orland Park

August 17, 2025

The wait time was ridiculous and I don’t believe I needed the service they claimed I did. More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

BMW of Orland Park responded

We’re sorry to hear about your experience and appreciate your feedback. We strive to provide accurate service recommendations and timely service, and it sounds like we fell short this time. We’d like the opportunity to address your concerns—please reach out to our service team so we can review your visit and make things right. 708-460-4545 Best Wishes, BMW Of Orland Park

August 16, 2025

Great service on a very timely manner. Very good communication with the service tech and service advisor. More

by NACHOARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

BMW of Orland Park responded

Thank you for your feedback! We’re happy to hear that your service was completed in a timely manner and that our team kept communication clear throughout the process. We truly appreciate your trust and look forward to serving you again! Best Wishes, BMW Of Orland Park

August 15, 2025

Exceptional experience! Liz was friendly, knowledgeable, and extremely kind. She walked me through each of the services needed, making sure I took advantage of all availab More

by Wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

BMW of Orland Park responded

Thank you, Wanda, for sharing such a wonderful review! We’re so glad to hear that Liz provided you with an exceptional experience and kept you comfortable and informed throughout your visit. We’ll be sure to share your kind words with her—she’ll be thrilled to know she’s your favorite! We truly appreciate your feedback and look forward to serving you again. Best Wishes, BMW Of Orland Park

August 15, 2025

Service was excellent and timely. The communication is clear and using text messages help to provide information quickly.My advisor was extremely professional and explained everything More

by DOCAUSTIN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

BMW of Orland Park responded

Thank you for your review! We’re so glad to hear you had an excellent and timely service experience. Clear communication is very important to us, and it’s great to know that the text updates and your advisor’s professionalism made everything smooth and easy. We appreciate your trust and look forward to assisting you again! Best Wishes, BMW Of Orland Park

August 14, 2025

I am pleased at the ease of working with the sales and service departments over the past 12 years. I'm a raving fan. More

by JOHN LEITELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huda Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

BMW of Orland Park responded

Thank you for your loyalty and kind words! We’re honored to have earned your trust over the past 12 years and are thrilled to know you’re a raving fan. We look forward to many more years of serving you! Best Wishes, BMW Of Orland Park

August 14, 2025

Had service performed on my car. The people who work there are attentive, courteous and professional. From being greeted at the door, working with my service writer Robert and paying More

by WEBER.MIKE
Recommend Dealer
Yes
Employees Worked With
5 stars for Robert
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Aug 14, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience! We’re glad to hear our team, from greeting you at the door to completing your service with Robert and our cashier, provided attentive, courteous, and professional care. We appreciate your kind words and look forward to seeing you again! Best Wishes, BMW Of Orland Park

August 13, 2025

Anytime I visit this place James is so knowledgeable courteous and I love this place More

by HOTCHOCOLATECITY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

BMW of Orland Park responded

It was our pleasure to assist you. Thank you from all of us here at BMW of Orland Park!

August 13, 2025

Jason J. is ALWAYS very kind and extremely helpful. He is definitely someone you can count on giving you the best and honest service to your vehicle! More

by AlmaBW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2025 -

BMW of Orland Park responded

Thank you for the review! We agree—Jason is a valuable member of our team! We look forward to seeing you again at BMW of Orland Park. Safe travels!

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