Back

BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,364 Reviews

1,364 Reviews of BMW of Orland Park - Service Center

Sort by
April 21, 2025

The dealership is clean and neat. The intake process has gotten better. I will return. More

by RASHAUNDAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Apr 21, 2025 -

BMW of Orland Park responded

Thank you for stopping by to leave BMW of Orland Park a wonderful review!

April 21, 2025

So grateful for a porter. It makes my life easier and more likely to choose Ziegler for my next car. Love my mechanic! More

by SFBULL53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Serauskas
Apr 21, 2025 -

BMW of Orland Park responded

We're delighted to hear that our porter service and your mechanic have made a positive impact on your experience at BMW of Orland Park. Thank you for considering us for your next car purchase!

April 19, 2025

Excellent James is the berst he makes sure I am taken care of and and my vehicles races top service More

by REGGIESPEARMAN1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

BMW of Orland Park responded

Reggie, thank you for leaving BMW of Orland Park a five-star review! We are glad that you enjoyed working with James.

April 19, 2025

The BMW customer service is excellent. The workers were very helpful with my questions. Bravo!! More

by LBROWN6296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

BMW of Orland Park responded

Thank you for sharing your support of BMW of Orland Park!

April 19, 2025

Cory was really very courteous and the communication by all was great at the dealership More

by JABRS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

BMW of Orland Park responded

Thanks for giving a shoutout to Cory and leaving BMW of Orland Park a five-star review!

April 19, 2025

Thank you for the time you turned the work around on my car. However, The Service department answered all of my concerns once I was able to speak with the right person. Communication in the service depart More

by ESSIESIGMA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Cornelius
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

BMW of Orland Park responded

Thank you for sharing your feedback with us! We're glad to hear that our team at BMW of Orland Park was able to address your concerns, and we appreciate the suggestion regarding communication. We'll work on improving this aspect for a better experience next time.

April 19, 2025

Great service and knowledgeable team. Cory took the extra time to determine my maintenance coverage was valid. More

by RORAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

BMW of Orland Park responded

We're delighted to hear that Cory and the team at BMW of Orland Park provided you with great service. It's wonderful knowing they went the extra mile for your maintenance coverage!

April 19, 2025

I was beyond impressed with the service and quality that I received fr Orland BMW. Repair s were completed timely as promised. Richard Poole is top notch as a service advisor. More

by TO.OLIVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

BMW of Orland Park responded

We're delighted to hear that Richard Poole and the team at BMW of Orland Park provided you with timely and top-notch service. Thank you for sharing your experience, we appreciate your support!

April 16, 2025

Liz was great. Helpful, nice. Informative. I will go back without a problem. Thank you More

by ROBERTACOLES10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

BMW of Orland Park responded

Thank you for reviewing Liz and BMW of Orland Park! Have a lovely day!

April 16, 2025

Would never come back here again. I brought my 2024 BMW M3 Competition for a noise concern. Richard my advisor didn’t even bother calling me back for an update. They weren’t able to f More

by anaskouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Pool
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

BMW of Orland Park responded

I'm sorry to hear about your experience with us. We strive for excellent communication and service, so it's disappointing that we fell short during your visit. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Brian Coster - Service Manager - 708-460-4545

...
4
...