BMW of Orland Park - Service Center

My daughter has been dealing with issues for a while with her car. Brian and James were working with us because they knew what issues she had dealt with the dealerships back in Michigan. Brian and James had her car. Brian and James were working with us because they knew what issues she had dealt with the dealerships back in Michigan. Brian and James had told my daughter that they would get her car from Michigan and bring her a loaner from Chicago so they could replace the break pad or recall on her brake pad that they had said was the reason causing her brake malfunctions in the first place. Brian and James told my daughter that they had ordered the part and once the part was in they would bring the loaner to my daughter in Michigan and grab her car and take it back to Chicago to fix that issue so she would not deal with the brake malfunction again. Well my daughter got her car back a week later and when she got it back her car was giving her a notification about brake malfunction again and about the repair needing to be done. My daughter emailed Brian the office manager and he told her he would see when the program was available. So, we’re a bit confused if anything was done to my daughter’s car because obviously there wasn’t since the notification keeps coming up and since Brian had stated that he would check Monday because supposedly the program was available in December. We are very upset because we’ve been loyal BMW customers for some time now. More

They were extremely professional and attentive about my personal needs when it came to my oil change. personal needs when it came to my oil change. More

Jason Jakubowski provides premier quality services. He keeps me aware of the stages of the process I am migrating through and he his professional, informative and understanding. I have worked with him He keeps me aware of the stages of the process I am migrating through and he his professional, informative and understanding. I have worked with him for over 12 years. I give him 5 out of 5 Stars! More

Service was quick and efficient! I appreciated the high level of communication and details provided regarding the care to my vehicle! I appreciated the high level of communication and details provided regarding the care to my vehicle! More

I experienced great customer service at this dealership. They are very customer focused. Thank you. They are very customer focused. Thank you. More

Everytime I get service, my car comes back with something needing attention. Becoming frustrating each time needing attention. Becoming frustrating each time More

Corey serviced me. He took my car and didn’t have me waiting for long. He even offered my car a wash. Sent me a video while the car being checked. He’s great. He took my car and didn’t have me waiting for long. He even offered my car a wash. Sent me a video while the car being checked. He’s great. More

Excellent service and very professional staff. Made my day easy very efficient. Don did the job quickly Made my day easy very efficient. Don did the job quickly More

James always provides me with excellent service, I believe he’s a great asset to the Service team. Keep up the excellent work. Vehicle came in with a couple issues and the the repair team got it done believe he’s a great asset to the Service team. Keep up the excellent work. Vehicle came in with a couple issues and the the repair team got it done in a timely manner as well. Thank guys at Ziegler BMW of Orland More

Amazing experience from Huda Abed. She really made the experience easy to painless. Everything was as promised and very transparent. I would enthusiastically refer others to her and Or She really made the experience easy to painless. Everything was as promised and very transparent. I would enthusiastically refer others to her and Orland Park BMW. More