BMW of Orland Park - Service Center

James has been amazing, honest and pretty quick to help out when needed. He’s got a my go to man there. out when needed. He’s got a my go to man there. More

Great service! ,I got there before my scheduled appointment & they were able to service me. ,I got there before my scheduled appointment & they were able to service me. More

Very helpful great dealership, everything we need help with they always help out, 10 out of 10 with they always help out, 10 out of 10 More

The service was excellent; Tony provided great assistance and was very courteous. I would recommend and was very courteous. I would recommend More

Tony and the entire service team are extremely professional and actually understand and listen to their customers. Tony understands us " M guys" very well as we are very particular with our cars. professional and actually understand and listen to their customers. Tony understands us " M guys" very well as we are very particular with our cars. He first asked me If I wanted my car washed knowing that most of us prefer not to get their cars washed at the dealer. the service was completed before promised and both the tech and Tony sent me communications summarizing my service . Would not take my M cars anywhere else . More

It is a great experience to come to this place, the service is excellent and they always clarify your doubts. Dion and Rich are great people! service is excellent and they always clarify your doubts. Dion and Rich are great people! More

Great service team. Communicates in great detail and is very informed. Regularly deliver as promised. Communicates in great detail and is very informed. Regularly deliver as promised. More

Ongoing review of current project . .. due to the age of my vehicle, we ran into a few complications, but the teamwork and shared communication is helping us to resolve all related outst .. due to the age of my vehicle, we ran into a few complications, but the teamwork and shared communication is helping us to resolve all related outstanding issues More

Great service from Cory (service team rep). The video from the mechanic showing the completed work was nice. The loaner car experience was fantastic. The video from the mechanic showing the completed work was nice. The loaner car experience was fantastic. More

Initially I was not going to respond but since I keep getting the survey I’ve decided to share my experience. In July I purchased a used 2022 BMW X2, this was my first time at BMW Orland. When I came getting the survey I’ve decided to share my experience. In July I purchased a used 2022 BMW X2, this was my first time at BMW Orland. When I came in there were two guys talking, no one asked if I need help, I walked passed them and ended up at the register. A lady told me that I needed to speak to one of the two guys that I just passed. Nick was one and I didn’t get the name of the other guy. In my opinion Nick was not very approachable, I tried to have small talk but as a first time owner and customer I didn’t get that warm, cozy feeling. I felt like I was a bother, I felt like my pre owned BMW was not worthy lol. Nick told me it would be several hours before my car was ready. I told him that I was going to go to Best Buy to kill some time. I expected that he would have asked me if I needed a ride but I didn’t get that extension of courtesy l, so I walked. I got his call to say the car was ready and I walked back. When I got back, I asked Nick if BMW had the capability of dropping off and picking someone up? If they in fact didn’t want to sit and wait in the showroom for 3 or 4 hours. This is something that I grew accustomed to with Lincoln. His response was that if there is an available porter then it’s a possibility. I just think he could have said that when I told him I was walking. Something like, we offer this service but unfortunately right now we are unstaffed or there is no one available to take you or pick you up. I just feel the customer service aspect that I expected for a BMW dealership was not there and I’ll just spend my money somewhere else. Sincerely Thomas Phelps tphelps66@yahoo.com More