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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,395 Reviews

1,395 Reviews of BMW of Orland Park - Service Center

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May 02, 2025

Prompt service. Courteous and knowledgeable service rep. James explained what had been done as well as what may be needed in the near future. He even gave me an esti More

by DRMCCRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

BMW of Orland Park responded

We're delighted to hear that James provided such thorough and courteous service at BMW of Orland Park. It's great knowing you felt informed about your vehicle's needs. Thank you for sharing this positive experience!

May 02, 2025

Service was great! In and out in an hour for my annual maintenance . I was also really pleased with the price More

by PATRICEZIEGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

BMW of Orland Park responded

Patrice, we're delighted to hear that you had a great experience with your annual maintenance at BMW of Orland Park. Thank you for sharing your positive feedback!

May 02, 2025

Each time l come to you guys location everyone greets you with a smile and pleasant attitude it makes you feel good about doing business with BMW of Orland Park More

by Herb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant
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May 05, 2025 -

BMW of Orland Park responded

It's wonderful to hear that our team at BMW of Orland Park consistently provides a welcoming atmosphere! We appreciate your kind words and look forward to serving you again in the future.

May 02, 2025

James is always friendly and helpful! Awesome to get the video / slack message as work was progressing. Very cool seeing the details! More

by Jen B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

BMW of Orland Park responded

Jen, we're delighted to hear that James provided such a helpful and engaging experience at BMW of Orland Park. It's great to know you enjoyed the video updates!

May 02, 2025

I was extremely happy to notice that the place had improved drastically, and the service was far better than in the past. More

by JOSHIBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

BMW of Orland Park responded

Josh, we're delighted to hear that you noticed such a positive change at BMW of Orland Park! Thank you for sharing your experience with us.

May 01, 2025

Dion provided excellent customer service for myself and my family. I would recommend Dion to my family and friends. More

by SSMEEKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that Dion provided excellent service at BMW of Orland Park. We appreciate your recommendation and look forward to serving you again in the future!

May 01, 2025

Another great experience. Jason was wonderful! Friendly, courteous, he explained everything and stayed connected. The loaner car was nice as well!! More

by Wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

BMW of Orland Park responded

Thanks for sharing your feedback, Wanda! It's wonderful to hear that Jason provided you with such a positive experience at BMW of Orland Park. Safe travels and take care!

May 01, 2025

Like the video and opportunity to meet the mechanic who would be working in the car More

by THAWRYSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

BMW of Orland Park responded

We appreciate you taking the time to leave BMW of Orland Park a review, thank you!

April 30, 2025

Service was fast and complete. I requested no wash and my car was washed anyway More

by ABRUGMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

BMW of Orland Park responded

We apologize for the miscommunication that occurred with the car wash. If there is anything we can do to improve your experience with us, please reach out. Brian Coster - Service Director - (708) 460-4545

April 29, 2025

The service experience at BMW Orland Park is top notch every time. This dealership is by far the best! More

by GGERAMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

BMW of Orland Park responded

Thank you for the fantastic feedback! We're delighted to hear that your service experience at BMW of Orland Park consistently meets your expectations. We look forward to serving you again in the future!

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