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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,409 Reviews

1,411 Reviews of BMW of Orland Park - Service Center

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October 07, 2024

Rich is the absolute best at what he does! Will be seeing you again for sure More

by Gary GK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski
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Oct 07, 2024 -

BMW of Orland Park responded

Thank you, Gary, for stopping by to leave Rich and BMW of Orland Park a wonderful review. We look forward to serving you in the future!

October 06, 2024

Oil change took over a hour and a half. New 3% surcharge for credit card is idiotic. More

by NSAKDISRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

BMW of Orland Park responded

We apologize for the lengthy wait for your oil change and understand your frustration with the new credit card surcharge. We appreciate your feedback, as it helps us improve our services and policies. Please know that we take your concerns seriously and will work to enhance the overall experience for our customers. Thank you for sharing your thoughts, and we hope to serve you better in the future. Best Wishes, BMW Of Orland Park

October 06, 2024

i brought my X5 2023 for routine service and Leakage of water inside all doors after a car wash. It is still the same. I was told , it has been fixed. I just had a visit to the car wash and there is water More

by Mqc350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

BMW of Orland Park responded

We are sorry to hear about your experience with your X5. It’s frustrating to have ongoing issues with water leakage after being told it was fixed. We appreciate you bringing this to our attention, and it's important that we address this properly. Please reach out to our service department directly so we can investigate this issue further and find a solution for you. Thank you for your understanding, and we look forward to resolving this matter. Best Wishes, BMW Of Orland Park

October 05, 2024

Service was prompt, efficient and effective. My mistake politely explained. Check out simple and fast too More

by PAUL.P.MORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
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Oct 07, 2024 -

BMW of Orland Park responded

We're delighted to hear that you had a smooth and efficient experience with us at BMW of Orland Park. Thank you for sharing your feedback, and we look forward to serving you in the future!

October 05, 2024

Rick was very helpful and thorough. The rehab inside is very modern and clean . Wait time was 0 minutes which is always a plus. More

by CELINE.T.WRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

BMW of Orland Park responded

We're delighted to hear that Rick provided such helpful and thorough service at BMW of Orland Park, Celine! It's great to know you enjoyed the modern facilities and had no wait time. Thanks for sharing your experience with us!

October 05, 2024

Very professional and helpful. I was seen at my appointment time and everything was explained to me. More

by ADADST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
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Oct 07, 2024 -

BMW of Orland Park responded

Hi Adadst, thanks so much for taking the time to leave BMW of Orland Park a great review!

October 04, 2024

James was fantastic. He was very helpful. I would recommend James and this dealership to other people. More

by LELADEMETERMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

BMW of Orland Park responded

Thank you for recommending James and BMW of Orland Park! We're delighted to hear that he provided such helpful service. We appreciate your support and look forward to serving you again in the future!

October 04, 2024

Tony was very nice & explained everything. I wasn't thrilled about waiting for my car for so long but everyone else was waiting as long too. The total amount charged was a lot but nowadays More

by MBAU403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with us at BMW of Orland Park. We're glad to hear Tony provided a clear explanation, though we understand the wait time was less than ideal. We appreciate your patience and understanding regarding current costs, and we're here if you need anything else!

October 04, 2024

Nice place everyone very friendly wait wasn’t long very clean and nice people in waiting room More

by HOTHODUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

BMW of Orland Park responded

Thank you for trusting BMW of Orland Park with your business!

October 04, 2024

The service staff was very professional and friendly and the work was done very timely More

by PATRICEBETTS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

BMW of Orland Park responded

We are so happy that our BMW of Orland Park team earned your five stars. Thanks, Patrice!

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