BMW of Orland Park - Service Center

I have never felt more taken advantage of! I leased my car on December 31, 2018 and the car had just short of 5,000 miles. During the sales process I was told that their service is so great th I leased my car on December 31, 2018 and the car had just short of 5,000 miles. During the sales process I was told that their service is so great that even if I needed an oil change, they will deliver a courtesy car to my home and pick up my car. I thought, wow, that is great! Since the day that I purchased my car, when I braked at high speeds the steering wheel shook and the brakes pulsated. The more I drove it, this happened at all speeds. My husband called to schedule service to have the brakes looked at and they told him "it doesn't take as long if you wait for it so how about....". I called and let them know that I have a job and I was told that I could receive a courtesy car (at this point I reminded them that this was not routine maintenance, but an issue with my brakes, less than 3 months after purchase). They then proceeded to tell me that the next time that they would have a courtesy car available would be about 1.3/4 weeks from that date. I accepted, as I need my car every day for work. The day before the scheduled date I worked from home as the brakes had gotten so bad that I no longer felt safe driving it. I took it in the following day, Friday and picked up my courtesy car. As of the following Tuesday I had still not heard anything from BMW (nothing at all) so I called for an update. The service dept. apologized and let me know that "we have not had a chance to look at it but your car is on the schedule for a test drive this afternoon". I finally heard back the following day letting me know that there was a "scratch" on my rear passenger tire so they pulled the rim and tire off to determine that the rim was severely damaged on the inside and outside and that the tire had "bubbles" in the tire from a severe hit to the tire. I am the only driver of the car, and I didn't hit anything (in 3 months)! This is Wednesday, the week after dropping it off. I received a call from service on Thursday stating that they didn't receive the parts they needed and that they are hoping to have it completed on Friday. Once again, no call until Monday around 11am! "your car is ready" voicemail with no explanation. I called back asking for a breakdown. They reluctantly told me that after they fixed the rim and the tire that the certified used car that I leased less than 3 months ago need a full brake job front and back with an alignment! Oh, but that is covered by warranty, but you still owe us over $1500 for the tire and rim (that was clearly NOT my issue). I asked him how I would have known during my test drive if there was an issue with the tire, he said" the steering wheel would have shook", I told him that it only shook when I put the brakes on! The worse part about all of this, is that I left a voicemail for the GM today and he returned my call and left a voicemail, I called him back and left a message around 1pm, it is now 9:15pm and I have still not heard from the GM! I am in the service industry and this is the worst service that I have ever experienced in my life! When my BMW owner friends told me to stay away from the Zeigler BMW, I probably should have listened! They clearly did not do the required certified inspections for my car on the tires or the brakes because what car needs a full set of brakes in less than 2500 miles from purchase? Oh and one more thing.....when I picked up the courtesy car (the woman who handled this was amazing and the best part of my experience) I was told that they only have about 1/4 tank of gas, but please return with the same. I drove less than 5 miles from the dealership and the gas light went on! More

Hidden Costs I leased my 5 Series from Ziegler’s in Orland Park. It had more than 7k miles on it. I was assured that each service is covered for an additional 50k I leased my 5 Series from Ziegler’s in Orland Park. It had more than 7k miles on it. I was assured that each service is covered for an additional 50k miles. At 54k , they want to charge me for everything including routine service. The finance guy had only one word to say, “Iam sorry, you were mis informed”. He wants me to pay $2400 for extra coverage. Did not even know where did I get the car from , FROM THIS DEALERSHIP! If you still want to get a car from here, which I will not recommend anymore, be careful with all warranties. More

Great experience. Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW dealership in Naperville does. More

Great service department I always have a great experience with the service department. Vehicle was completed on time and there were no other issues after my service visit. I always have a great experience with the service department. Vehicle was completed on time and there were no other issues after my service visit. More

Outstanding Customer service rep was outstanding very professional and nice answered all my questions . I was here to get a basic oil change and the wait time was Customer service rep was outstanding very professional and nice answered all my questions . I was here to get a basic oil change and the wait time was only a little over an hour not bad . More

What did I expect ? Yes, of course, I expected good treatment from a BMW dealership but this was truly exceptional from the service rep, James Hatchett, who greeted me an Yes, of course, I expected good treatment from a BMW dealership but this was truly exceptional from the service rep, James Hatchett, who greeted me and handled my repair and recall, to the meeting with the mechanic who explained, in detail, what was needed and time element, to the young lady handling the waiting room (cookies, fruit and water), in a comfortable environment, to the loaner representative and transaction (smooth, courteous and prompt). I did not purchase my used vehicle here (although I looked for my particular model) when buying, but I highly recommend this dealership and will return for service and next purchase. More

Professional I try always to work with Jason although I've worked with many service reps over the years. I appreciate his professionalism. I like the fact that he' I try always to work with Jason although I've worked with many service reps over the years. I appreciate his professionalism. I like the fact that he's a familiar face, and always consistent. I also value the mechanics expertise. More

Service representative Air bags questions were answered and calls were returned need to find out about warranty work that need to be done on my from carmax Air bags questions were answered and calls were returned need to find out about warranty work that need to be done on my from carmax More

Service My car's display panel was not working, I spoke with James, he arranged for me to bring it in at a time that was convenient for me. The service was p My car's display panel was not working, I spoke with James, he arranged for me to bring it in at a time that was convenient for me. The service was prompt and efficient, the matter was resolved. More

Fast Fast service. The alternator on my X3 failed. I called service at 10:00 am and they got me in at 2:00 pm. What fast service. Plus my car was washed. The alternator on my X3 failed. I called service at 10:00 am and they got me in at 2:00 pm. What fast service. Plus my car was washed. More