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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,382 Reviews

1,382 Reviews of BMW of Orland Park - Service Center

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July 27, 2024

Service itself was fine. Pick up was not. I had to wait for 20 minutes to get my car. Had to go to the cashier twice to ask where my car is. I also thought the normal protoco More

by DEANNAMCF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Sep 05, 2024 -

BMW of Orland Park responded

We apologize for the inconvenience you experienced during your pick-up. While we're glad the service met your expectations, the delay and lack of a car wash do not reflect our standards. We’ll address these concerns to improve our processes. Thank you for bringing this to our attention, and we hope to serve you better next time. Best Wishes, BMW Of Orland Park

July 27, 2024

The dealership is nice but the service person Jason J. was awful! I came in for an oil change and I got the feeling I was disturbing him? He told me after the oil change that he would not reset the oil More

by JCTHRASHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience at our dealership and appreciate your candidness. Your satisfaction is of utmost importance to us, and we deeply regret that we did not meet your expectations during your visit. We sincerely apologize for the inconvenience and frustration you experienced with our service team member. We appreciate your feedback regarding the oil change and the resetting of the oil counter, and we will address this issue with our team to ensure it does not happen again. Thank you again for bringing this to our attention. We value your business and hope to restore your confidence in Zeigler BMW Of Orland Park. Best Regards, BMW Of Orland Park

July 26, 2024

I loved the experience! The price is what I did not like lol! I would highly recommend Dion! More

by JENNIFERGOODRUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson, Nick Shellberg, Cheri Krause
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Sep 05, 2024 -

BMW of Orland Park responded

Thank you for your feedback! We’re glad to hear you had a great experience and that Dion provided excellent service. We understand that pricing can be a concern, and we appreciate your recommendation. We look forward to serving you again in the future! Best Wishes, BMW Of Orland Park

July 26, 2024

Great experience with the reps as always. They are kind, courteous and professional. There follow-ups are greatly appreciated. More

by cottonrock2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

BMW of Orland Park responded

Thank you for your kind words! We’re thrilled to hear that you consistently have great experiences with our team. We value your feedback and look forward to continuing to provide you with excellent service. See you next time! Best Wishes, BMW Of Orland Park

July 25, 2024

I will never purchase a vehicle from this dealership again . Very disorganized company and it takes all day to purchase a car . Purchasing my house was quicker. More

by nhdal45
Recommend Dealer
No
Employees Worked With
Alvin Crowder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir Abedrabo, Isaak Montes
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Jul 25, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience at our dealership. As our staff is in adjustment to new policies the car buying experience may take slightly longer than normal. We strive to provide a smooth and efficient process for all our customers, and it’s clear we fell short in your case. We understand how important your time is, and we apologize for any inconvenience you experienced. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services. Best Wishes, BMW Of Orland Park

July 25, 2024

James commitment to delivering top-notch service sets the high standard for the Orland Park BMW team... ✌️❤️ More

by ray jouie besario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

BMW of Orland Park responded

Ray, we're delighted to hear that James provided exceptional service at BMW of Orland Park. Thanks for the kind words and support!

July 23, 2024

Went in for an oil change and was told I needed brake fluid change. He said $235 but didn’t explain that he meant on top of oil change charge that was already $400. Ended up spending over $400 smh won’t More

by STPOWERS1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

BMW of Orland Park responded

We apologize for the confusion and lack of clear communication regarding your service charges. We strive to be transparent with our pricing, and it’s clear we didn’t meet that standard during your visit. We understand your frustration and hope you’ll give us another chance to provide the straightforward and honest service you deserve. Best Wishes, BMW Of Orland Park

July 23, 2024

Cory Josephson was really good. He was amazing personally and helpfully. Thanks for getting me in . More

by MANSON226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
Report | Print
Jul 24, 2024 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! We are glad that Cory was a pleasure to work with. See you next time!

July 23, 2024

Service was not accomplished; I had to go home without the car fixed and no loaner. More

by JOHN@MAHERLEGALSERVICES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

BMW of Orland Park responded

Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you faced when your car service was not completed and a loaner vehicle was not provided. We value your business and hope to have the opportunity to restore your confidence in our services. Please contact our service manager at 708-460-4545. Best Wishes, BMW Of Orland Park

July 22, 2024

Took me in with no appointment and kept me informed what was going on. Thanks More

by TEMMLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
Report | Print
Jul 23, 2024 -

BMW of Orland Park responded

Here at BMW of Orland Park, we always value and appreciate our customers' feedback. Thank you for the kind review!

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