BMW of Orland Park - Service Center

Jason Jakubowski is an outstanding communicator with a strong knowledge of all the vecicles brought in for service . communicator with a strong knowledge of all the vecicles brought in for service . More

During my 5 hour service wait I would have appreciated free access to water and snacks. I expect this at a luxury car dealership. I understand you are under construction but the makeshift coffee area was free access to water and snacks. I expect this at a luxury car dealership. I understand you are under construction but the makeshift coffee area was a complete disaster. In addition, my oil change cost $50 more than the BMW dealership in which I purchased the vehicle. Once I got home I looked at my paperwork and the receipt stapled to it was not my credit card number nor correct service charge. I was given the wrong receipt likely in part due the young lady helping me arguing with a service tech that had not done data entry on another vehicle correctly. More

I came in on a Sturday evening almost before closing, with a blown out tire,and the staff was helpful in getting me to a place for a rental car, as all the rentals were out. ihad to leave my car there ov with a blown out tire,and the staff was helpful in getting me to a place for a rental car, as all the rentals were out. ihad to leave my car there over the weekend,and picked my car up on Monday. I cannot think of the service guy name at this time, he was more than professional and courteous More

This dealership has always shown professionalism and courtesy from the time of purchase to having our BMW serviced. courtesy from the time of purchase to having our BMW serviced. More

I was helped and handled by Tom very professionally and I was also helped by Matt who showed me how to park automatically. was also helped by Matt who showed me how to park automatically. More

Service advisor James Hatchett was very courteous and professional. Work on on my vehicle was completed in a timely fashion. I highly recommend this establishment. professional. Work on on my vehicle was completed in a timely fashion. I highly recommend this establishment. More

Jason was superb in identifying my maintenance needs & handling my car intake upon arrival. His demeanor was pleasant in answering my novice questions & gave accurate information about the time element i handling my car intake upon arrival. His demeanor was pleasant in answering my novice questions & gave accurate information about the time element involved. Jason brought the car to me in the waiting area & handled the payment with my credit card, returning card & receipt while I worked Matt, the information geek. All in all, everything went as expected & I was a “happy camper” leaving the dealership!!! Great service!! More

Dion was great! really friendly and provided pricing of the items that needed attention with my car. Normally people dread the service dept but not in this case. Tha really friendly and provided pricing of the items that needed attention with my car. Normally people dread the service dept but not in this case. Thank you! More

I brought my car in because the air wasn’t working. I brought my car in last year; and the same issue happened again. I called my previous advisor John, and he told me It wasn’t covered. When I took i I brought my car in last year; and the same issue happened again. I called my previous advisor John, and he told me It wasn’t covered. When I took it this time I had to pay again, for the same issue. I felt lied too and unappreciated. More

Very good experience. A little slow, but was ok with it. (1:30-3:45 for oil change) A little slow, but was ok with it. (1:30-3:45 for oil change) More