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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,376 Reviews

1,376 Reviews of BMW of Orland Park - Service Center

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May 15, 2024

Service worked out well, however started a bit rocky. We scheduled service for a specific day to ensure we'd have a loaner vehicle. At first, the service team mentioned there was not a loaner available, More

by marisa.sniff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kowal
May 15, 2024 -

BMW of Orland Park responded

We appreciate your feedback and are glad to know that our team at BMW of Orland Park was able to provide you with a loaner vehicle, Marisa. We apologize for the initial confusion, but we're happy everything worked out in the end. Thanks for sharing your experience!

May 14, 2024

Even with all the remodelling going on. .staff is providing excellent service. Many graciously guided us around. More

by JUDYV54321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in setting up maintenance
May 15, 2024 -

BMW of Orland Park responded

We're glad to know that our team at BMW of Orland Park was able to provide excellent service despite the ongoing remodeling, Judy. Thank you for your understanding and positive feedback!

May 13, 2024

waited too long( 2 hrs) for simple a simple tire ispection and or change , it may have been longer if I didn't inquire . More

by PAWULAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
Jun 18, 2024 -

BMW of Orland Park responded

We're sorry to read about your long wait for a tire inspection and change. We understand how valuable time is, and we apologize if our service did not meet expectations on this occasion. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Brian Coster - Service Manager - 708-460-4545

May 13, 2024

Quick and friendly check in. No unexpected costs or add-ons. The video they provided was a bonus. More

by dduffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich in service
May 13, 2024 -

BMW of Orland Park responded

We're thrilled to hear that your BMW of Orland Park experience was a smooth success and that you appreciated our video! Thanks for working with us. Safe travels!

May 13, 2024

My purchase at Zeigler BMW of Orland Park with Peter Denbroeder was exceptional. Peter met us in the parking lot, he greeted us with a smile and made us feel welcome. Throughout the process, he was incr More

by JSB
Recommend Dealer
Yes
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

BMW of Orland Park responded

We're so glad to know that Peter made your experience at BMW of Orland Park exceptional! It's great to see you felt welcomed and well-informed throughout the process. Thanks for recommending us, we appreciate it!

May 12, 2024

Always good! Even with the construction going on they still did their best to accommodate us as customers. More

by TPARHAM5524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quincy Johnson
May 13, 2024 -

BMW of Orland Park responded

We're glad to know that you had a good experience with us at BMW of Orland Park, even amidst the construction. We always strive to provide top-notch service no matter what! Thanks for your understanding and support.

May 11, 2024

Repairs were done with precision. Jason J. Is one of you too seasoned advisors. He is exceptional. More

by DOUGLASGAINES7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jacobowski
May 13, 2024 -

BMW of Orland Park responded

Douglas, we are glad to hear that Jason and the team have provided excellent service. Thanks for choosing BMW of Orland Park!

May 10, 2024

Jason ,the service adviser took good car of me. My vehicle was completed quickly as promised. More

by MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
May 10, 2024 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! We are thrilled that Jason took excellent care of your service needs. See you next time!

May 09, 2024

My service agent James made my experience a fast and pleasurable one while handling multiple other task. I thank hime and the technicians who worked on my vehicle greatly. From the video confirmation of More

by 1DAVANTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE ADVISOR: James Hatchett
May 09, 2024 -

BMW of Orland Park responded

We're so glad to know that James and our technicians provided you with a top-notch experience at BMW of Orland Park. We appreciate your kind words about the inspection video confirmation, too! Thank you for choosing us!

May 09, 2024

The service was prompt. Nick was great hope the remodeling works to help the customers More

by REBURKE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick was 5 star
May 09, 2024 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! We will pass your kind regards along to Nick. See you next time!

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