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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,445 Reviews

1,445 Reviews of BMW of Orland Park - Service Center

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July 23, 2024

Went in for an oil change and was told I needed brake fluid change. He said $235 but didn’t explain that he meant on top of oil change charge that was already $400. Ended up spending over $400 smh won’t More

by STPOWERS1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

BMW of Orland Park responded

We apologize for the confusion and lack of clear communication regarding your service charges. We strive to be transparent with our pricing, and it’s clear we didn’t meet that standard during your visit. We understand your frustration and hope you’ll give us another chance to provide the straightforward and honest service you deserve. Best Wishes, BMW Of Orland Park

July 23, 2024

Cory Josephson was really good. He was amazing personally and helpfully. Thanks for getting me in . More

by MANSON226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
Jul 24, 2024 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! We are glad that Cory was a pleasure to work with. See you next time!

July 22, 2024

Took me in with no appointment and kept me informed what was going on. Thanks More

by TEMMLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
Jul 23, 2024 -

BMW of Orland Park responded

Here at BMW of Orland Park, we always value and appreciate our customers' feedback. Thank you for the kind review!

July 21, 2024

When we arrived no one greeted us. We had no clue where to go to get service and I had to ask around in order to get serviced. The wait to be serviced was insanely long. I couldn’t mak More

by MIISHAHAMPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your visit. We strive to provide prompt and friendly service, and it’s clear we fell short in this instance. Your comments will help us improve, and we hope you'll give us another chance to serve you better in the future. Best Wishes, BMW Of Orland Park

July 20, 2024

Fast, efficient and complete. Couldn’t ask for much more. Have been dealing with this dealership for 10+ years and was always satisfied with their service. More

by Admin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

BMW of Orland Park responded

Thank you for your loyalty and kind words! We're delighted to hear that BMW of Orland Park has consistently met your expectations over the years. Looking forward to serving you again soon!

July 20, 2024

Never disappoints. Always there to help and make a difficult situation much easier and the customer. Great staff. More

by dhelmer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

BMW of Orland Park responded

We're delighted to hear that our team at BMW of Orland Park could assist you and make things easier. Thanks for the kind words!

July 19, 2024

Service advisor Dion was very kind & helpful , great fast service , thank you Zeigler BMW of Orland Park ! More

by EVAKAUNAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

BMW of Orland Park responded

We're delighted to hear that Dion provided excellent service and made your visit to BMW of Orland Park a pleasant one. Thanks for the positive feedback!

July 13, 2024

Mr. Brian-manager & Mr. Dion service advisor have been outstanding employees, thanks for everything you done for me. More

by o.t.joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Coster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And to all the mechanics who have work on my vehicle, thank you so much!
Jul 15, 2024 -

BMW of Orland Park responded

We're delighted to hear that Brian and Dion provided outstanding service at BMW of Orland Park. Thank you for sharing your positive experience!

July 06, 2024

WONDERFUL! !!!!! Gus was awesome from start to finish. Would recommend him to anyone purchasing a BMW. More

by dcatuara
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski
Jul 08, 2024 -

BMW of Orland Park responded

Thank you for the enthusiastic review! We're delighted to hear that Gus provided excellent service at BMW of Orland Park. Enjoy your new ride!

July 02, 2024

Sid over at BMW of Orland Park was terrific. Great follow up and communication throughout the process. Very responsiveness and helpful. Matt McCormack (BMW Genius) was extremely helpful as well. More

by THOMAS.BLAZE
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt McCormack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

BMW of Orland Park responded

Thomas, we're delighted to hear that Sid and Matt provided such excellent service at BMW of Orland Park. Thanks for sharing your positive experience!

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