Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,364 Reviews

1,364 Reviews of BMW of Orland Park - Service Center

Sort by
February 29, 2024

We purchased four new tires yesterday and now my tire pressure is on. The service man asked me to fill it up. No, thank you that means something is wrong with the tire. The tire should be replaced. We pa More

by COZZOLINO.ANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Apr 11, 2024 -

BMW of Orland Park responded

Angel, I'm sorry to hear about the issue with your new tires. I understand how frustrating this must be for you, especially after just completing your purchase. If you're available, I'd be happy to look into this further with you to ensure everything is as it should be with your vehicle. Please reach out to me directly using the number I've included below. Thank you, Brian Coster - Service Manager 708-460-4545

February 29, 2024

Good to meet jason and it was fast / easy service experience. First time there and it went well. More

by SJOHNSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Mar 01, 2024 -

BMW of Orland Park responded

We're glad to hear Jason made your first service at BMW of Orland Park a breeze! We appreciate your business and look forward to seeing you for another efficient visit in the future!

February 29, 2024

My experience with the dealership was first class. My salesman was friendly informative, and extremely knowledgeable. He explained my lease in way that made sense and I am very appreciative of his pa More

by WOHARA777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Ohara
Report | Print
Feb 29, 2024 -

BMW of Orland Park responded

We're delighted to know that you had a first-class experience working with our team at BMW of Orland Park. It's especially great to hear how well your leasing questions were answered. Thanks for sharing this positive feedback with us!

February 28, 2024

I have been having my cars serviced at BMW of Orland Park for the past 3 or 4 years. Each time I visit, I am more and more impressed with their quality of service. More

by JACKIE_STEWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
Report | Print
Feb 28, 2024 -

BMW of Orland Park responded

Jackie, it's great to know that you've been consistently impressed with the service at BMW of Orland Park over the years. We appreciate your loyalty and look forward to continuing our relationship!

February 28, 2024

Great Experience! Even under construction everything was smooth and timely. Will continue servicing with them. Manager Brian even came to make sure I was getting taken More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Coster
Report | Print
Feb 28, 2024 -

BMW of Orland Park responded

Dan, we're glad to know your experience at BMW of Orland Park was smooth even during our construction phase. It's great that Brian and the team ensured you were well taken care of! We look forward to continuing to support you!

February 28, 2024

This dealership has excellent customer service! They were able to help me out with anything I needed. I specifically was very pleased with the great customer service Jason provided! More

by PRISCILLA.SOPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason J.
Report | Print
Feb 28, 2024 -

BMW of Orland Park responded

Priscilla - We're delighted to know you had an excellent experience at BMW of Orland Park! It's great that Jason was able to assist with your needs. Thanks for the positive feedback and we hope to see you again soon!

February 28, 2024

Friendly and knowledgeable; resulting in a very pleasant experience. All of the service advisors were friendly. More

by MZLADYJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas in Service
Report | Print
Feb 29, 2024 -

BMW of Orland Park responded

We're delighted to know you had a pleasant experience with our team at BMW of Orland Park. Thanks for highlighting their friendliness and knowledge!

February 28, 2024

They make up prices and lie about it. Never would ever bring my car to them again More

by Kiasimmons0
Recommend Dealer
No
Employees Worked With
Brain
Report | Print
Apr 11, 2024 -

BMW of Orland Park responded

If there was a mistake on our end, then I sincerely apologize, but we run our business with straightforward and transparent professionalism. I understand we've lost your business, but I'm concerned to see we've left the wrong impression and I'd like to address your experience with you directly. If you're willing to speak with me, please reach out. Thank you, Brian Coster - Service Manager - 708-460-4545

February 27, 2024

Nick listened to our concerns and went to look at our car. He returned with suggestions. He was professional and knowledgeable about our hybrid. Nick is a valuable asset to BMW. More

by R.AUMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Feb 27, 2024 -

BMW of Orland Park responded

We're glad to know Nick was able to assist you effectively at BMW of Orland Park. We appreciate your kind words and look forward to serving you again in the future!

February 27, 2024

I bought a car with a broken antenna. They don't want to fix it More

by ADAMHANDZEL1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

BMW of Orland Park responded

Adam - I am truly sorry that your experience didn't match our high expectations. I would be happy to help in any way that I can and invite you to contact me at your convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

1
...
87
88
89
...
137