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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,432 Reviews

1,432 Reviews of BMW of Orland Park - Service Center

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March 24, 2024

My vehicle is still not working correctly Remote start function not working key fobs still not fully functioning Very disheartening for a 2024 purchase less than 3 months since purchased 🤦 More

by SMIBS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich
Apr 11, 2024 -

BMW of Orland Park responded

I'm really sorry to read about the issues you're experiencing with your recent purchase. This is certainly not the experience we want for our customers, especially so soon after a new vehicle acquisition. I'd like to help get this sorted out as quickly as possible - please reach out directly at your earliest convenience, and let's see what we can do together. Thank you, Brian Coster - Service Manager - 708-460-4545

March 23, 2024

Car repair completed was great. Service representative expectation was not professional. Communication was inadequate throughout the entire process. More

by DENEVERHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Apr 11, 2024 -

BMW of Orland Park responded

We appreciate your feedback and are glad to know that the car repair was satisfactory. We're sorry to learn about your experience with our service representative at BMW of Orland Park, we'll work on improving communication for a better customer experience in the future.

March 22, 2024

Corey offered an excellent level of service. Highly professional and explained everything perfectly. Cashier was friendly and professional. Great job More

by SJAVERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Mar 24, 2024 -

BMW of Orland Park responded

We're glad to know that Corey and our team provided excellent service during your visit to BMW of Orland Park. Thanks for the positive feedback, we appreciate it!

March 21, 2024

Good experience nice people and great vehicles Jesus helped me out with my purchase. Thanks for everything More

by ciro.acosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski, Jesus Cervantes
Mar 21, 2024 -

BMW of Orland Park responded

We're glad to know you had a good experience with us at BMW of Orland Park! It's great that Jesus was able to assist with your purchase. Thanks for choosing us and enjoy your new vehicle!

March 21, 2024

Efficient. The service department had me in and out in the expected time, I was very pleased . More

by AUST.MCLAUGHLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in service, mechanic., Andrew Kowal
Mar 21, 2024 -

BMW of Orland Park responded

Aust, we're overjoyed our team could make your BMW of Orland Park experience seamless! Thanks for working with us. We wish you safe travels on the road ahead!

March 21, 2024

Very pleased, anytime I have my vehicles serviced at BMW of Orland Park it has always been a breeze in and out getting all the my vehicle needs. Facility was super clean and service advisors were very helpf More

by DENNIS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Jarquin, Mark Bugajski
Mar 21, 2024 -

BMW of Orland Park responded

Dennis, we're glad to know that you've consistently had a positive experience with us at BMW of Orland Park. We appreciate your feedback about our clean facility and helpful service advisors!

March 21, 2024

Very much enjoyed working with Peter To his professionalism, and Straightforwardness. The entire staff was very friendly and accommodating. More

by viral.nayak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski
Mar 21, 2024 -

BMW of Orland Park responded

We're glad to know you had a positive experience with Peter and the rest of our team at BMW of Orland Park. We appreciate your feedback, and we hope to see you again soon!

March 20, 2024

Ross was great, nonthreatening and understood when I wasn’t feeling well to postpone the deal. He allowed for me to take the car for a spin for an entire day, which truly made me seal the deal. His nonc More

by anthony_m_gibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt McCormack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Ricobene
Mar 20, 2024 -

BMW of Orland Park responded

Anthony, we're delighted to know that Ross was able to provide you with a great experience at BMW of Orland Park. We always strive for transparency and customer satisfaction. Enjoy your new car!

March 19, 2024

Excellent customer service! The service team got me in even when they were fully booked, knowing that I was stranded and needed to get my car repaired. I'm so thankful, everyone More

by KUBLY22
Recommend Dealer
Yes
Employees Worked With
Jason J, service dept
Mar 19, 2024 -

BMW of Orland Park responded

We're so glad to know our service team at BMW of Orland Park was able to assist you so greatly. Your recommendation means a lot and we appreciate your kind words! Safe travels ahead!

March 19, 2024

I had good experience. Video recording of the car inspection and recommendations were very informative More

by MOS_GHANIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 20, 2024 -

BMW of Orland Park responded

We're glad to know you found our video recording of the car inspection informative at BMW of Orland Park! We aim to provide a transparent and helpful service experience. Thanks for your positive feedback!

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