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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,443 Reviews

1,443 Reviews of BMW of Orland Park - Service Center

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March 15, 2024

Jason did a great job explaining everything, and the technician did wonderful work. Thank you! More

by PMARZ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
Mar 15, 2024 -

BMW of Orland Park responded

We are so happy that Jason and our BMW of Orland Park team earned your five stars. Thanks!

March 15, 2024

Service was quick, friendly and thorough. Purchased a used car from another dealer and brought it in for an inspection. There was a lot of work that needed to be done. Richard was very reassu More

by STEPHTATUMTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg in Service, Richard the MINI Expert
Mar 15, 2024 -

BMW of Orland Park responded

We're glad to know that Nick, Richard, and our team at BMW of Orland Park were able to provide you with a thorough and reassuring service. It's important for us that our customers feel comfortable, especially when it comes to understanding the process. We appreciate your feedback!

March 15, 2024

Got in me in and out in a timely manner. Excellent service, job well done! More

by LASHANDABROWN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 15, 2024 -

BMW of Orland Park responded

We're glad you enjoyed working with us, Lashanda! We appreciate your business and hope to see you for another efficient service at BMW of Orland Park!

March 14, 2024

Worked with us on trade and pricing of new car. Took time to explain positives and negatives of each model. More

by RANDALLB048
Recommend Dealer
Yes
Employees Worked With
Ross Ricobene, Mark Bugajski
Mar 14, 2024 -

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to assist you with your trade and new car purchase. We always strive for transparency in helping customers make the best decision. Thanks for sharing your experience!

March 14, 2024

Anthracite brown poplar is not at all accurate in the picture and name vs reality which is black. When I said it wasn’t what I ordered, I was told we signed the contract. More

by Marri Palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I had a different finance guy that told me I was stupid for paying cash., Mark Bugajski
Apr 29, 2024 -

BMW of Orland Park responded

Marri, I'm sorry to learn about the discrepancy between your expectations and reality regarding the anthracite brown poplar. We certainly don't want you feeling stuck with something that isn't what you wanted. Let's see if we can find a solution together - please reach out when it suits you best. Thank you, Dan Bustamante - General Sales Manager - 269-375-4500

March 13, 2024

When I walked in no one greeted or acknowledged me even if I was looking lost reading sign to find out where to pick my car up. The lady who took my payment was not so friendly either did not greet me jus More

by DEYONSMOM
Recommend Dealer
No
Employees Worked With
Service department
Apr 11, 2024 -

BMW of Orland Park responded

I'm really sorry to read about your experience. It's important for us that every customer feels welcome and valued from the moment they walk in, so it's disappointing to know we didn't meet those expectations during your visit. I'd like an opportunity to make things right and discuss this further with you if possible. Please reach out at a time convenient for you. Thank you, Brian Coster - Service Manager - 708-460-4545

March 12, 2024

Friendly atmosphere, comfortable/ clean setting and professional staff / excellent service. Service advisor, Tony Scanion was very polite/ technically sound. More

by beamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanion, Mark Bugajski
Mar 12, 2024 -

BMW of Orland Park responded

We're delighted to know you had a positive experience at BMW of Orland Park! It's great that Tony and our team could provide excellent service in a comfortable setting. Thanks for the review, we appreciate it!

March 11, 2024

Went to get an oil change, and the service was excellent. The workers were very nice and helpful. More

by ezeurcino18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
Mar 11, 2024 -

BMW of Orland Park responded

We are so happy that our BMW of Orland Park team provided a great oil change. Thanks for working with us!

March 11, 2024

Ziegler has a great reputation in the community, and I found a few options for a new car on-line. My sales rep, Sid M. was most helpful and informative. Was a great day, left with a fabulous BMW. More

by EFKOCH
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski
Mar 11, 2024 -

BMW of Orland Park responded

We're so glad to know you had a great experience with Sid and our team at BMW of Orland Park! Enjoy your fabulous new BMW, we appreciate the support!

March 10, 2024

It was great experience they fixed my tire. Was in and out in time promised More

by ZAINAH8314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 11, 2024 -

BMW of Orland Park responded

We really appreciate you taking the time to leave BMW of Orland Park this awesome review, thank you!

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