BMW of Orland Park - Service Center

The service department is run very efficient from the greeting, updates and the check out. greeting, updates and the check out. More

This was my first service since buying out my lease and not being under warranty. I brought my car in for its scheduled oil change and after the service advisor scanned my key fob he started telling me abo not being under warranty. I brought my car in for its scheduled oil change and after the service advisor scanned my key fob he started telling me about all the things included in the service for that day. I asked him to verify the price for today’s service because the email reminder I received said it would be $99.99. He informed me that with everything I needed it would be $889.99. I told him that I was not paying over $800 for an oil change and would take it somewhere else if that was the case. He then got indignant and rude saying he was trying to do me a favor adding on these “required” maintenance items and that I was free to decline them at my own risk. When I said I would decline the extra services he then asked me what my name was and if I had made an appointment. I thought he would had had that information from scanning the key fob and he seemed to know I had an appointment until I declined the extra service. When I pointed this out he then started typing on his computer saying that he needed to see if I qualified for “valued customer” status to make sure I was eligible for the 99.99 oil change. Luckily, I had kept the email confirming the appointment and the price. I know that when I have the oil changed at this dealership that I am paying a premium so I do not care to be talked down to or treated so badly by a sales representative. I have purchased or leased 5 vehicles from this dealership over the years but I can say at this moment there will not be another. More

Gabe and Richard in service are both fantastic--they are truly assets to the organization! truly assets to the organization! More

The technician said it would be 1 hr for routine oil change. It was 2.5 hrs and I had to contact him. He was sitting there talking with a co worker instead id printing m paper My car was sitting out f change. It was 2.5 hrs and I had to contact him. He was sitting there talking with a co worker instead id printing m paper My car was sitting out fronnt finished for over 30 minutes. Absolutely ridiculous. Last thing I want to do is sit at bmw for 2.5 hrs on my day off. More

Service Advisor Jason Jakubowski is great! He is professional and thorough. He communicated well and provided updates while my vehicle was being serviced. The car porter who brought my vehicle He is professional and thorough. He communicated well and provided updates while my vehicle was being serviced. The car porter who brought my vehicle out when it was ready did leave his vape pen inside my vehicle so that was a little off putting. Overall good experience. More

I always have amazing service when visiting. I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, w I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, while I was waiting. Premium service experience. More

Car is still smoking and now it makes a weird noise every time I drive. I will be taking it in a third time. time I drive. I will be taking it in a third time. More

the service was great Richard pool was wonderful . he explain everthing i needed to complete the job..the timing was also great. this is my number one dealership. he explain everthing i needed to complete the job..the timing was also great. this is my number one dealership. More

My representative Corey was amazing . He was very patient , understanding, friendly, and responsive. Thank you He was very patient , understanding, friendly, and responsive. Thank you More

I recently experienced unparalleled customer service from James Hatchett when addressing my car's service and repair needs. Although James wasn’t feel well due to tooth complications, he pinpointed the issu James Hatchett when addressing my car's service and repair needs. Although James wasn’t feel well due to tooth complications, he pinpointed the issues with precision, which I’m truly thankful. His expertise was complemented by a commitment to transparency, as he thoroughly explained the necessary repairs and ensuring I was informed and comfortable throughout the process. What truly sets Mr. Hatchett apart from other personnel that I have experienced in the past, is his proactive approach to customer satisfaction. His attention to detail, coupled with his genuine concern for my satisfaction, makes the entire service experience at your dealership exemplary. I wholeheartedly commend James for his professionalism, expertise, and dedication to ensuring that his client's car service and repair needs are not only met but exceeded. More