BMW of Orland Park - Service Center

I recently experienced unparalleled customer service from James Hatchett when addressing my car's service and repair needs. Although James wasn’t feel well due to tooth complications, he pinpointed the issu James Hatchett when addressing my car's service and repair needs. Although James wasn’t feel well due to tooth complications, he pinpointed the issues with precision, which I’m truly thankful. His expertise was complemented by a commitment to transparency, as he thoroughly explained the necessary repairs and ensuring I was informed and comfortable throughout the process. What truly sets Mr. Hatchett apart from other personnel that I have experienced in the past, is his proactive approach to customer satisfaction. His attention to detail, coupled with his genuine concern for my satisfaction, makes the entire service experience at your dealership exemplary. I wholeheartedly commend James for his professionalism, expertise, and dedication to ensuring that his client's car service and repair needs are not only met but exceeded. More

Wonderful service and nice people, especially Rich Pool, in the service department. He always explains what needs to be done and what was done in a manner I can easily understand. in the service department. He always explains what needs to be done and what was done in a manner I can easily understand. More

This service was complete disaster from the beginning till the end. You basically did absolutely nothing to repair my car. My 6 year child could do the same what you did and even better. The only thing w till the end. You basically did absolutely nothing to repair my car. My 6 year child could do the same what you did and even better. The only thing what you did is that you checked the drains, that's it. As you so, my Alcantara roof was damaged from the lek, there was lek on doors, on sets on my child's head and clothes. I told you that this happened after the car wash, because the lek was white and sticky. You never did any deeper research what could be the reason of this. Also, you told me that you are gonna clean my car ( not talking about the Alcantara. ) and the only thing what you did is that you cleaned ( if I could say that ) my window. All that was done, it was smeared all over my window, not cleaned. The door and seat was dirty also. And you consider your self's BMW certified service! I am not asking you to do a full detailing on my vehicle. The video what you send me. What is is tis all about? You are telling me that lek is from the inside? Just walking around the car and talking some nonsense. Did you ever try to remove the headliner to look at it? Repair is not about how fast we can fix it. It is about how good we can do the job. Even when I brought the vehicle to you and when I was trying to explain what is wrong, you where talking with the other person and not listening what I was telling you (when we where beside the vehicle). So, after all this and not only this I could give you a 0 stars. I remember when I purchased I vehicle, BMW told me that this would be the best service what I can get from BMW. This was not even close! More

Dion was great. The cost for repair was expensive and it took a while to get the part in. The cost for repair was expensive and it took a while to get the part in. More

I have been going to the orland park location for all my services and each time I work with Richard Pool and he is absolutely amazing. He is attentive and so helpful services and each time I work with Richard Pool and he is absolutely amazing. He is attentive and so helpful More

My service advisor Corey is outstanding. He helps me in every way that he can. Top Notch Thanks for all you do. DK He helps me in every way that he can. Top Notch Thanks for all you do. DK More

As usual, the service provided by Ziegler BMW was excellent. Rich, who was my service consultant, was courteous, professional, and extremely knowledgeable. All the personnel that I came into contact excellent. Rich, who was my service consultant, was courteous, professional, and extremely knowledgeable. All the personnel that I came into contact with also showed those attributes. More

Nice people and good service, Jason is a good service writer he knows a lot and always ready to help writer he knows a lot and always ready to help More

The efficiency and professionalism displayed by the service team were impressive, ensuring a smooth and timely process. This reflects the high standard of care provided. service team were impressive, ensuring a smooth and timely process. This reflects the high standard of care provided. More

Awesome job. .awesome people…I love bringing my car I always know I am getting the best work done .awesome people…I love bringing my car I always know I am getting the best work done More