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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,433 Reviews

1,433 Reviews of BMW of Orland Park - Service Center

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February 25, 2024

Unexpectedly great encounter with the Service Department. Corey was phenomenal dealing with my car insurance repair. More

by MADDMYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey S., Sherry
Feb 26, 2024 -

BMW of Orland Park responded

It's great to know that Corey and our Service Department at BMW of Orland Park exceeded your expectations. Thanks for sharing your positive experience with us!

February 24, 2024

Kind and courteous staff and amenities are refreshing including Starbucks coffee machine Comfortable waiting area More

by SARORADOPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Feb 26, 2024 -

BMW of Orland Park responded

We're glad to know you enjoyed our amenities and found the staff at BMW of Orland Park kind and courteous. Thanks for taking a moment to share your experience, we appreciate it!

February 24, 2024

I went into dealership after confirming my oil change was still under warranty. I arrived to be told that was not true and it was $198. I was unhappy with this, but said ok. Then I got home and had a coupon More

by MCCARTHYGIRLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

BMW of Orland Park responded

We're sorry to read about your recent experience. It's important that our customers feel they can trust us, and it seems we've let you down in this instance. We'd like the opportunity to make things right for you - please reach out so we can discuss a suitable resolution regarding your oil change service and coupon issue. Thank you, Brian Coster - Service Manager - 708-460-4545

February 23, 2024

Came to pick up my car after oil change cashier told me wait outside and they would bring my car. Waited 15 min then went inside to see where my car was. 15!min later a young kid came out and brought me i More

by MARGIE.CROTTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

BMW of Orland Park responded

Margie, I'm sorry to read about your experience. We aim for efficient and accurate service, so it's disappointing to learn that we fell short during your visit. Your feedback is valuable in helping us improve our processes moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Brian Coster - Service Manager - 708-460-4545

February 23, 2024

Professional,, knowledgeable, excellent customer support. Thank you Ziegler BMW in Orland Illinois. I am a happy customer. More

by MAGEE.BLACK72
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

BMW of Orland Park responded

We're so glad to know you had a positive experience with us at BMW of Orland Park! Our team is always here to provide top-notch service and support. Thanks for choosing Ziegler BMW, we appreciate your feedback!

February 22, 2024

Over all experience and working with Jason was great . They got me in and out in a timely manner. Thank you More

by DALELEITHLEITER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski
Feb 22, 2024 -

BMW of Orland Park responded

Dale, we're glad to know that Jason and our team at BMW of Orland Park provided you with a timely and great experience. Thanks for the positive feedback!

February 21, 2024

All good. Cant complain. Will visit again. All good. All good. All good. Yes. Thanks. More

by CHALL57
Workmanship
Recommend Dealer
Yes
Employees Worked With
Miguel. Technician
Feb 21, 2024 -

BMW of Orland Park responded

Thank you for this stellar review of BMW of Orland Park! We hope you have a lovely day!

February 21, 2024

it was a streamlined, smooth experience. They also washed my car very nicely and I appreciate Mr. Jakubowski answering all my questions. More

by SANADALSHUBBAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
Feb 21, 2024 -

BMW of Orland Park responded

We're glad to know your experience at BMW of Orland Park was smooth and streamlined! It's great that you appreciated the car wash and found our team helpful. Thanks for leaving a review!

February 18, 2024

I purchased the vehicle online and got it delivered to my home in another. Peter provided excellent customer service and kept me informed throughout the purchasing process. More

by rjackson95.rj
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

BMW of Orland Park responded

We're delighted to know that Peter provided excellent service during your online purchase at BMW of Orland Park. We strive for seamless experiences like yours! Enjoy the new ride and thanks for choosing us!

February 15, 2024

I had great buying experience with Sarim at Bmw of Orland Park. Everything was communicated clearly throughout the buy process. Sarim walked me through the buying process and answered all my questions. Highl More

by D.T
Recommend Dealer
Yes
Employees Worked With
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

BMW of Orland Park responded

It's fantastic to know Sarim provided you with such a great buying experience at BMW of Orland Park. We appreciate your recommendation and we're here if you have any more questions in the future!

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