BMW of Palm Springs

I approached BMW of Palm Springs to have extensive repairs done on my 2010 550i BMW. Sandy Monson and Guy Foster are to be commented to, overall, make this process very smooth. Despite a small delay - repairs done on my 2010 550i BMW. Sandy Monson and Guy Foster are to be commented to, overall, make this process very smooth. Despite a small delay - on my part - in figuring out the repairs I needed to have done, and looking at the overall cost, at the conclusion, I walked away satisfied. This team truly understands customer service! I highly recommend this dealership! More

Hello, this is the WORST dealership - BMW of Palm Springs, CA that I have ever dealt with. It started ok for the leased car - 3 YEARS with salesman Angel Gomez. After the 3 years we're almost up I sp Springs, CA that I have ever dealt with. It started ok for the leased car - 3 YEARS with salesman Angel Gomez. After the 3 years we're almost up I spoke to them asking what the pay off would be at the end told me $27K. I was told by the Finance Mgr payoff would be close to $11K. They lied to me. I had to lease another vehicle as it was up in about 6 weeks. Told them I need a car because of my disabled Veteran husband to take to the doctor, etc. I asked for assistance with financing, as we are seniors and on a budget. This happened very close to the July 4th holiday. They told me $700 a month. Could not afford that, can yous help? Was told that's too bad, you need to go to KIA, Nissan or some other dumpy car place. as they only deal in luxury cars. That was disgusting and insulting to be treated like crap. Said " their business and money was more important than their customers." I called BMW FINANCIAL SERVICES and made a complaint. Then spoke to someone in their Corporate Office. They have black marks - NOT GOOD on their dealership from the nasty behavior they told me. I was forced to return the car early and they refused to credit me with the early return and car only had 4,200 miles on it in 3 years and in immaculate condition. After all the rude nasty people in that dealership I would never lease or buy a car from them again. I am warning anyone who may think about going to that dealership yous better think twice about doing it. This episode upset us both very much and caused my husband undue horrible stress. He is close to 80 years old. I hope this comment will avoid others from the above situation. More

I took my car in for a one year checkup and I had lost the part. It fell off the car and they got me a new part fixed it and did not charge me and they were so polite there and so nice. I definitely would the part. It fell off the car and they got me a new part fixed it and did not charge me and they were so polite there and so nice. I definitely would go back and buy buy another car I’ll get to BMW and I will get it from them. More

Our local dealership always puts their customers first. I recently had my car in for an oil change, and Roxanne, service agent, was proactive in ensuring all my questions were addressed about my recently I recently had my car in for an oil change, and Roxanne, service agent, was proactive in ensuring all my questions were addressed about my recently purchased vehicle. She even made it a point that I met with the tech guru, Bobby, who helped solve a key issue. It was excellent service all around! More

Routine service. Waited a reasonable amount of time for service to be completed. Pleasant service person. Nice showroom and waiting area. Waited a reasonable amount of time for service to be completed. Pleasant service person. Nice showroom and waiting area. More

After 22 years of not driving I ended up getting a car(bmw) and moving to the desert from downtown San Diego. My car needed some work done on it because going to shady Midas or Other shady mechanics c car(bmw) and moving to the desert from downtown San Diego. My car needed some work done on it because going to shady Midas or Other shady mechanics can takes its toll on your stress level. I called BMW PS and Sandy really took that stress away. It was so easy and Sandy actually cared about my situation. To have that service in a business is so crucial. Money is just paper and ink so I didn’t care about fee of service I just needed honesty over shady. It was all honesty and great service from the start. Thank you Sandy and the guys that got my car back to its full potential:) More

The level of service from my service advisor Roxanne was outstanding. It’s good to have such knowledgeable people still in customer service. outstanding. It’s good to have such knowledgeable people still in customer service. More

Great service… very helpful gave me a loaner, very professional. It’s always a good experience professional. It’s always a good experience More

Very efficient service as always. I waited for the service and they were very close with their estimate. I waited for the service and they were very close with their estimate. More

Service was good, no issues and prompt. Arranging to have a loner car is a littler More complicated that it should but overall satisfied with everything. Arranging to have a loner car is a littler More complicated that it should but overall satisfied with everything. More