BMW of Palm Springs

Sandy and Bobby are great! The best! Sandy kept me informed on the status of my car. Very nice staff at the service department. From the moment you drive up. Bobby is the BEST mechanic! Sandy kept me informed on the status of my car. Very nice staff at the service department. From the moment you drive up. Bobby is the BEST mechanic! More

Great Service! Sandy is extremely responsive and helpful every time I take one of my three BMWs in for service. The work is always well done and car delievered in th Sandy is extremely responsive and helpful every time I take one of my three BMWs in for service. The work is always well done and car delievered in the timeframe as promised More

Professional no hassle service Nick did a great job making sure most of the paperwork was done before we showed up from our of town. It made the process much faster and was greatly Nick did a great job making sure most of the paperwork was done before we showed up from our of town. It made the process much faster and was greatly appreciated. More

Dealership of the desert We always look forward to business and car maintenance at BMW Palm Springs. Staff is always upbeat, courteous and professional. Michael Pope, Regena We always look forward to business and car maintenance at BMW Palm Springs. Staff is always upbeat, courteous and professional. Michael Pope, Regena Tharpe and Sandra Thompson rock! More

Airbag Recall passenger My airbag was recalled and BMW took great care of mending it The staff at the service department were amazing They did an excellent job My airbag was recalled and BMW took great care of mending it The staff at the service department were amazing They did an excellent job repairing the car and clean my car as well Thank you More

Very well run facility The level of service was very comfortable I t was nice working with a business that gets customer service from the moment I entered the building The level of service was very comfortable I t was nice working with a business that gets customer service from the moment I entered the building More

Negotiator Extraordinaire Phil was amazing! I felt like he was on my side the entire time. He customer service was top notch, I literally came in to BMW on a whim after taking Phil was amazing! I felt like he was on my side the entire time. He customer service was top notch, I literally came in to BMW on a whim after taking about getting a car over lunch with my family. I left the lot knowing that I'd be driving a car within the week. After a few days of negotiation and extremely helpful insight on what to look for in the right car, we were able to work out an great deal. I felt like he was on my side the entire time and I would highly recommend him to anyone looking at getting a BMW. More

Customer service Just bought a used 2007 750I and needed to get a recall issue with the door fixed. Bryan was super cool told me not to worry it would get fixed and th Just bought a used 2007 750I and needed to get a recall issue with the door fixed. Bryan was super cool told me not to worry it would get fixed and they would check the serving and update computer system for free. Was ready next day and Bryan even stayed after closing to meet me so I can pick my car up. Great Customer Service. More

People, Process, then Profit. As if Palm Springs didn't have enough nostalgia to spread around, I found it where I least expected: BMW of Palm Springs. Being a huge M car enth As if Palm Springs didn't have enough nostalgia to spread around, I found it where I least expected: BMW of Palm Springs. Being a huge M car enthusiast, I'd visited the dealership casually more than a couple times due to a showroom that felt just as much as an enthusiast's collection than cars for sale... but don't be fooled. Nothing is roped off and you can sit in/get a feel for everything, regardless of sticker price. Although I've been brand loyal to BMW since roughly 2001, the car buying process has always been a nightmare and has given me second thoughts for a month after driving off the lot; exactly the time I should be enjoying the car the most. It's almost as if BMW of Palm Springs has studied how other dealers operate and completely flipped the model. They understand that treating customers as a savings account rather than a piggy bank that gets smashed open when a sale is needed builds trust, loyalty, and actual friendships. I happened upon BMW of Palm Springs by chance, but there was no pressure to "come down and see what we have!" My salesperson (Philip Meyer) understood I was coming from San Francisco and didn't waste my time or his negotiating a final price over the phone. Arriving at the dealership reaffirmed my previous experiences; the showroom was spotless, filled with jaw dropping cars, and even the cars on the lot were obviously built out by a team who truly loves the product they sell. Instead of being held up by one thing or another, I found myself hanging out at the dealer for an extra hour discussing M cars and the Thermal track program with Phil (if you're unfamiliar, check it out!) Truly the fastest and easiest experience I've had buying a car, and have had no worries or regrets, just enjoying the car. I'll gladly travel the ~500 miles to do business with Phil and BMW of Palm Springs again! More