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BMW of Palm Springs - Service Center
Palm Springs, CA
921 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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921 Reviews of BMW of Palm Springs - Service Center
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December 18, 2023
Took car in to get 4 new tires at a cost of $1792. It had an error code relate to tire pressure monitor. After I picked up the car with the new tires, I was told one or more of the individual monitor It had an error code relate to tire pressure monitor. After I picked up the car with the new tires, I was told one or more of the individual monitors likely needed a battery replaced. To diagnose this it would be $225. To replace a battery requires the wheel take off, the tire removed or at least the bead broken. More labor cost.. I cant fathom why I wasnt told this while the wheels were off and before the new tires put on. I’m told a similar car needing two batteries replace was 750. I feel like I have lost the trust of BMW service dept that had been built over the past 9 years. Not good. and the new tires were not cleaned to remove the brown stuff. I’m sad. More
by JNIES
Verified CustomerEmployees Worked With
December 17, 2023
I loved Orlando and how he found the car i was looking for. I always make an appointment when a loaner car is available. for. I always make an appointment when a loaner car is available. More
by sandy.realtor
Employees Worked With
December 16, 2023
The service was good. I waited over 3hr yrs to have 2 tires replaced. Not ideal. I had an appointment an was told that there’s only 1 lift and they had to wait over an hou I waited over 3hr yrs to have 2 tires replaced. Not ideal. I had an appointment an was told that there’s only 1 lift and they had to wait over an hour to access lift for alignment. Not the service I’m used to. More
by SUSANABUG
Employees Worked With
December 16, 2023
Chris Hapner is great. he has attention to detail and has an understanding of work to be done. He always returns a phone call. he has attention to detail and has an understanding of work to be done. He always returns a phone call. More
by tonyerena
Employees Worked With
December 14, 2023
Well organized; keeps to promised schedule. I would be glad to reccomend it to another person. I would be glad to reccomend it to another person. More
by brianlmc53
Employees Worked With
December 13, 2023
Chris is Great never a disappointment I am very Grateful Thank you very much Jeff Koppelman Thank you very much Jeff Koppelman More
by hd99stc
Employees Worked With
December 12, 2023
Savanna was very accommodating and made the service experience seamless. I would highly recommend this dealership. experience seamless. I would highly recommend this dealership. More
by marklenning92677
Employees Worked With
December 12, 2023
Juan Sanchez and the entire staff at the dealership has been outstanding in service and professionalism. They are honest, hardworking, and very pleasant! been outstanding in service and professionalism. They are honest, hardworking, and very pleasant! More
by MARYFAHEY8
December 10, 2023
Great service and Juan was very helpful a detailed video is always very helpful Thanks is always very helpful Thanks More
by PEREZELECTRICIAN
Employees Worked With
December 09, 2023
One of the BEST service department in California! Excellent service with knowledgeable and friendly people Excellent service with knowledgeable and friendly people More
by juditschweller
Employees Worked With
