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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,513 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,513 reviews

April 15, 2023

Arrival was quick and efficient. Pete. Benjamin took the service order and I was able to use my gift card for an oil changes well as the recall repair. I was also given loner car whic More

by DFRIEDLANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Benjamin
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for bringing your vehicle to our BMW of Ramsey team for oil and recall services. We are happy to have accepted your gift cards and provided a loaner for your convenience. If our team can be of further assistance in the future, please don't hesitate to reach out.

April 15, 2023

Was told the appointment was going to be around 3 hours and it actually took 6 hours. I wound up late for another appointment. More

by ADEROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Hello Aderosa, I apologize for the recent wait time you experienced during your vehicles service, and would like to assure you this was certainly not our teams intention. In the future, we hope to have the opportunity to regain your confidence. For now, if you wish to discuss further, please reach out to me at the contact below. Jim Crowe 551.777.5590 Service Director

April 15, 2023

great service department , excellent staff, very professional and informative. I highly recommend BMW of Ramsey. More

by timon.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Candela
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for taking the time to recommend our team, Timon. Providing you with high-level service is a pleasure, and we hope to have the opportunity to do so for years to come. Until your next due service, safe travels.

April 14, 2023

Staff was friendly and work was completed on time I like the video prepared by the tech More

by Bill
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Apr 26, 2023 -

BMW of Ramsey responded

Hey Bill, we are happy to know you found our video summary to be helpful. Providing you with friendly and timely service was our pleasure. We hope to have you back at BMW of Ramsey down the road.

April 14, 2023

Overall the service was excellent. The team replaced engine coolant, filters, wipers, and fixed a mechanical issue (trunk) fairly quickly. I’d like to highlight that Kenny Casares wa More

by FRANKPINAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Apr 26, 2023 -

BMW of Ramsey responded

We think you have said plenty, Frank! Thank you for this kind, generous review of BMW of Ramsey, and more specifically, our team member, Kenny! We will be sure to share your kind words with him, and hope to have you back for any future service needs.

April 14, 2023

The team at BMW Ramsey are always attentive and forthcoming when dealing with their clients . Love them . More

by Juliana Burke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Crew
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for taking the time to share this shout-out of our BMW of Ramsey team, Juliana! Providing our customers with quality care is a pleasure. We hope to work with you again in the future.

April 14, 2023

Kenny did a great job accommodating my schedule and requests. The car was ready when I promised. More

by moliver2k9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for bringing your vehicle to our team, Oliver! We are happy to have had it ready for you as promised, and hope yo have your back for any future service needs down the road. Until then, safe travels.

April 14, 2023

Excellent service, the technician been very polite and arrived on time, the service coordinator was very operative and polite., recommend to everyone. Thanks More

by SUREE.SRISETHNIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Betsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for your willingness to recommend BMW of Ramsey. We are happy to provide polite and timely service. Until your next due service, safe travels!

April 14, 2023

Fast service, everyone very friendly! Mechanic very knowledgeable and rep was great too! Andrew in sales also very helpful More

by KAREN.PARET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Hi Karen, thank you for sharing your experience with both our sales and service team members, Andrew and team are happy to have been helpful and timely throughout the process. For any future service needs, please continue to keep BMW of Ramsey in mind.

April 13, 2023

Prompt and courtesy service. Seamless drop off and pickup. Service was done within the estimate great job. More

by MENGREG55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ferreiras
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Apr 26, 2023 -

BMW of Ramsey responded

Prompt, courteous and seamless. Three things we love to hear from our customer post-service. Thank you for choosing BMW of Ramsey and for taking the time to share this kind feedback.

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