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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,513 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,513 reviews

April 09, 2023

Staff is excellent and the waiting area is superb. Also the free coffee, snacks and water is greatly appreciated More

by MIKEGIANTS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Cantoleon
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Apr 26, 2023 -

BMW of Ramsey responded

It's a pleasure to see you found our waiting area and amenities to be helpful during your wait, Mike. Our team was happy to provide you with excellent service, and we hope to have the opportunity to do so again in the future.

April 08, 2023

Our service appointment ran smoothly. Only downside was the mechanics forgot to reset the computer after the tire rotation. More

by Rascalr96
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for this kind and transparent feedback! I will be sure to share it with our team in hopes of improving upon your next visit with us. Until then, safe travels!

April 08, 2023

Jesus Vicioso did a wonderful job working with my wife and me. He was also great at explaining the total financing. More

by JSZY2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Vicioso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for looking to our team at BMW of Ramsey when shopping for your next vehicle. We are pleased to see our team member, Jesus, provided you with with a helpful and communicative purchasing experience. If there is anything further our team can do to help, don't hesitate to reach out.

April 08, 2023

Jim took me in and had a loaner car ready for me No time wasted and quick turnaround with my car I can’t thank the team enough excellent team work More

by Louxap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 26, 2023 -

BMW of Ramsey responded

I'm pleased to see our efforts to ensure your visit went smoothly and efficiently have paid off. We greatly appreciate you taking the time to share this positive feedback, and hope to have you back at BMW of Ramsey for any future service needs.

April 08, 2023

No loaner. Told car ready in 3 hours and would provide Uber. When dropped car off told nay need to leave overnight. We’re able to complete recall same day. More

by NATSTERN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Anna Marie Piserchia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
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Apr 26, 2023 -

BMW of Ramsey responded

Hello, I regret to see the miscommunication that occurred in regards to our estimated time to complete your vehicles recall maintenance. While we were able to complete the maintenance same-day, I can certainly understand the initial concern this may have caused and would like to offer my apologies. Should you wish to discuss further, please don’t hesitate to reach out to me directly. Jim Crowe 551.777.5590 Service Director

April 08, 2023

Recommend visiting bmw of Ramsey for all your service needs 1 service advisor in particular you should become friends with Anna P.a. Wonderful person that will be open and honest and advise you how to ke More

by BETZ1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosiris Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Pinero, Juan Ferreiras
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for recommending our service center here at BMW of Ramsey, and more specifically, our team member, Anna! We are happy to know you have found her to be kind, honest, and knowledgeable. For your next due service, we look forward to having you back at BMW of Ramsey.

April 07, 2023

They are thorough and courteous. The charge for the diagnostic test was very high. The car has only 48,000 miles and the fuel pump needed to be replaced. And it was Three months out More

by Nicholaschoman
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Apr 26, 2023 -

BMW of Ramsey responded

Hi Nicholas, I regret to see the issue you have encountered with your vehicle was not covered under warranty, and hope you will understand the coverage provided by BMW is out of our teams hands. Should you have any further questions regarding your final quote please don’t hesitate to reach out to me directly. Jim Crowe 551.777.5590 Service Director

April 07, 2023

I had a vg experience. Efficient, friendly and professional. My experience was very timely, and considerate to my needs. More

by ali270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

BMW of Ramsey responded

Hey Ali, Our team is pleased to know you had an exceptional service experience here at BMW of Ramsey. If there is anything further we can do to earn that fifth star, please don't hesitate to reach out. Until then, safe travels!

April 07, 2023

Excellent service and professionalism. I drove into service and Teddy made everything simple and easy I was in my loaner within minutes. More

by LAWRENCEDAMION560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
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Apr 07, 2023 -

BMW of Ramsey responded

Lawrence, thank you for reviewing your service with our team member, Ted, as your advisor! We are pleased to see your visit went smoothly, and hope to be working with you again down the road.

April 07, 2023

All personal was very nice and helpful. Dealership is nice and clean. And would recommend family and friends to use them. Service department as well very helpful More

by VANDERLINDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Redcross
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Apr 07, 2023 -

BMW of Ramsey responded

Hello Vander Linden, The BMW of Ramsey team is happy to know your visit is worthy of recommending. We greatly appreciate the positive review you have shared here, and only hope to improve upon it during your next visit with us.

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