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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,513 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,513 reviews

March 30, 2023

Amazing service at the service department! Especially from Ana, Jose. They alway taken care of my car and provided 5 star service at every step! More

by gloriaf313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Chicas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

BMW of Ramsey responded

Gloria, thank you for the awesome shout out to Ana, Jose and our BMW of Ramsey team. Your kind feedback means a lot to everyone here and we look forward to seeing you again.

March 30, 2023

Service rep was outstanding. Kept me updated through the whole process. I would highly recommend More

by PATRICKHARDIE77
Recommend Dealer
Yes
Employees Worked With
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

BMW of Ramsey responded

Hi Patrick, thank you for the great five-star recommendation of our BMW of Ramsey team. See you next time!

March 30, 2023

BMW of Ramsey has excellent customer service! There are always awesome people working in Ramsey... More

by JUNIOR10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nour Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosiris Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

BMW of Ramsey responded

Hi Junior, thank you for your continued trust in our BMW of Ramsey team. We look forward to seeing you at your next visit.

March 30, 2023

I appreciate the hard work the tech performed on my car but my experience with the service representative was unprofessional and not pleasant. More

by EMCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted
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Apr 03, 2023 -

BMW of Ramsey responded

Hello, While I’m happy to read you are satisfied with the quality of service performed by our team, I regret to learn you did not feel the same in regards to the level of communication provided. If possible, the opportunity to learn more about your experience and works towards gaining your full confidence would be appreciated. Please consider contacting me directly at the number below. Jim Crowe 551.777.5590 Service Director

Apr 13, 2023 -

EMCG responded

Sure, I can do that.

May 15, 2023 -

EMCG responded

Left message for you on 5/3/23 stating I would discuss my review with you. Never heard back. I stand by my unpleasant experience and hope the representative does better with your other customers. I won’t be back.

March 30, 2023

Everyone was rude from the moment I pulled in. I asked if my car would even be looked at that day and I was laughed at. I then was told my car would only take a couple of days - I said that I wa More

by GINA32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Candela
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

BMW of Ramsey responded

Gina, I would like to offer my apologies for the level of service provided on behalf of our team, and can assure you this is not the experience we aim for our customer to encounter. When you have a moment please reach out to me directly, I would like to learn more about your visit and work with you towards a more positive outcome. Jim Crowe 551.777.5590 Service Director

March 30, 2023

Pretty easy to do business with. No issues, all is good with car so far. More

by RMILES831
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydannie Mundle
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Mar 31, 2023 -

BMW of Ramsey responded

Hello, Thank you for your honest, positive feedback. It makes us happy to hear you had a seamless experience with our team. We appreciate you choosing BMW of Ramsey, and we look forward to serving you again one day.

March 30, 2023

I'm very impressed with my Service Advisor Ted. He was very courteous and professional when handling my car's services needs. I was mostly impressed with how detailed Ted was. I had given him 2 More

by TONYNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
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Mar 31, 2023 -

BMW of Ramsey responded

Thank you for choosing BMW of Ramsey to assist with your maintenance needs! Our team is happy to have been informative throughout the process. We hope you will return to our location for any future automotive needs.

March 30, 2023

Ramsey took good care of me but when it came to my car they go all out and I appreciate that More

by LUCCAIRVING731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Sonion
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Mar 31, 2023 -

BMW of Ramsey responded

Hello, thank you for taking the time to leave our BMW of Ramsey team with your five-star feedback. Feel free to stop by and visit us again anytime.

March 30, 2023

Anna Marie is great, she handled everything very professionally and with courtesy and professionalism Would definitely recommend using the dealer and service department More

by MVOSKIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2023 -

BMW of Ramsey responded

Hello, all of us here at BMW of Ramsey think Anna Marie is great as well! Our team appreciates you taking the time to leave us with your positive five-star feedback. We hope to see you again down the road.

March 30, 2023

I didn’t have an appointment but my vehicle issue was taken care of right away. The overall Customer Experience was very positive and friendly. More

by OLIVER.HEMPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Mar 31, 2023 -

BMW of Ramsey responded

Hi Oliver, thank you for choosing to visit our service team here at BMW of Ramsey! We appreciate your trust in our team for your vehicles service needs and we hope to see you again!

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