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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,513 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,513 reviews

August 08, 2022

0 stars- customer service is the worse. Customers should not be patronized, lied or threatened to be charged more because of their error. Consistently wrong information, numerous voice mail More

by Jennally437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben
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Aug 10, 2022 -

BMW of Ramsey responded

Hi Jennally, It is concerning to see the feedback you have shared here. When you have a moment, I would appreciate the opportunity to learn more about your experience. Please consider reaching out to me at the number below. Gregg Weinglass 551.777.5501 General Sales Manager

Aug 24, 2022 -

Jennally437 responded

Hello I left a message a week or so ago. Car has the same issues. Left messages with service dept- no response on next steps

August 05, 2022

Service was excellent. Helped me out of a jam. Kenny my rep in service was fantastic More

by Hstern339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Aug 07, 2022 -

BMW of Ramsey responded

It is thrilling to read that you find our Service Department to be fantastic. We take great pride in providing excellent experiences and the most helpful care. BMW of Ramsey would be delighted to work with you again.

August 03, 2022

Excellent customer service. After road side assistance provided immediate appointment for repair with minimum wait time More

by Manjit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin abramow
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Aug 05, 2022 -

BMW of Ramsey responded

Our Service Team is glad to have assisted you with your vehicle's repairs in a timely manner. BMW of Ramsey is always ready to provide you with more excellent experiences for your future needs.

August 02, 2022

I have been coming to this location for 10 years now. Since becoming Ramsey bmw it has gone down hill so much! Very unprofessional and they care zero about their customers. Such a shame. More

by Gizzmo1216
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus Vicioso
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2022 -

BMW of Ramsey responded

Hi Gizzmo, I’m saddened by your feedback as this is not the impression we want to leave on our customers. When you have time, I would appreciate the opportunity to learn what has lead you to have these feelings. Please consider reaching out to me at, Gregg Weinglass 551.777.5501 General Sales Manager

July 30, 2022

Service was great! Brandon was very helpful. I always come here for my service needs; thank you for another great experience! More

by Tessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Ott
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Jul 31, 2022 -

BMW of Ramsey responded

Tessa, thank you for being a loyal customer here at BMW of Ramsey. We look forward to providing you with another five-star visit in the future.

July 29, 2022

Mark was a great help and very accommodating. Fair deal on trade in and my purchase. Highly recommend Mark and this dealership More

by Joeinc4807
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rosenblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2022 -

BMW of Ramsey responded

We here at BMW of Ramsey are happy to know our Sales Team was helpful and accommodating during your dealership experience. Congratulations on the new vehicle. We appreciate your five-star review and look forward to welcoming you back for any future needs.

July 28, 2022

Ben (service rep) and Jim (service mgr. ) when well beyond a typical experience at a dealership. They were on top of everything with constant communication and updates and returned my car l More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben (service rep) and Jim (service mgr.)
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Jul 29, 2022 -

BMW of Ramsey responded

Michael, we strive for a high level of customer satisfaction here at BMW of Ramsey and are delighted to read our Service Team was both efficient and informative throughout your experience. Thank you for trusting us with your vehicle and let us know if we can be of help in the future.

July 26, 2022

Leased my BMW which is about to end and it has been 4 weeks without any response despite me being there and only to hear that I will get a call back. Had to call corporate, and glad that I did as I got a More

by manjiconsultants
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Veronica Chicas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2022 -

BMW of Ramsey responded

Hello, I regret to hear of your dissatisfaction with your recent visit, and I apologize for any miscommunication that occurred. I want to assure you that pricing transparency is one of our primary goals here. At your convenience, please call me so we can further discuss. Gregg Weinglass 551.777.5501 General Sales Manager

July 11, 2022

Brandon is an incredible young man. Service is excellent car was Promise on time. Ramesy service knocks it out of the park More

by bobsadaka561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon ott
Report | Print
Jul 11, 2022 -

BMW of Ramsey responded

Hi Bob - Thank you so much for taking a moment to leave us a positive review. We will be sure to share it with Brandon and we know he will be thrilled. We look forward to working with you again down the road!

July 10, 2022

Jason is very helpful. I went to three dealer to change my car oil none of them help me. When I reach to Ramsey bmw Jason help me out to change my car oil. If you ever go t More

by Nothing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
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Jul 11, 2022 -

BMW of Ramsey responded

Thank you so much for taking the time to leave us a review! You are such a valued customer and we are glad that you got the chance to work with our awesome Jason. We are excited to see you for your next service!

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