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BMW of Ramsey
Ramsey, NJ
4,513 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,513 reviews
April 29, 2021
Extremely pleased with the entire sales process. Veronica was absolutely great all the way through.!! She took it upon herself to make sure everything was in order. Kristen (BMW Genius) and Michael (Finance) was absolutely great all the way through.!! She took it upon herself to make sure everything was in order. Kristen (BMW Genius) and Michael (Finance) also made the process very smooth. More
by Michael S
April 23, 2021
Everything went smoothly. Ernesto Motta was patient, answered all questions and convinced me to replace my older 4-series. Finance was efficient with Robert too. answered all questions and convinced me to replace my older 4-series. Finance was efficient with Robert too. More
by Steve
Employees Worked With
Ernest Motta
April 23, 2021
The purchase of a new BMW was smooth. Sales (Ernesto Motta) and finance (Robert) was informative and effective. I’ll be back in 3-4 years for then next purchase. Motta) and finance (Robert) was informative and effective. I’ll be back in 3-4 years for then next purchase. More
by Steve
Employees Worked With
Ernesto Motta
April 18, 2021
I stopped in the midst of a road trip to fix a damaged tire. As soon as I drove in, they were on it. It turned out that I had damaged two tires. They finished in about an hour, the mechanic sent me a vid tire. As soon as I drove in, they were on it. It turned out that I had damaged two tires. They finished in about an hour, the mechanic sent me a video of the underside of my car that illustrated his recommendations. The service advisor was great, courteous and informative. More
by Elliott
Employees Worked With
Christopher miele
April 17, 2021
I just had one of the worst car buying experiences with BMW of Ramsey. Dwayne Wong lied to me about warranty coverage. I walked out. BMW of Ramsey. Dwayne Wong lied to me about warranty coverage. I walked out. More
by Karen M.
Employees Worked With
April 15, 2021
Thx Dwayne W. People like you make the buying a car experience really great!!! BMW of Ramsey you guys are the best!!! Great cars great deals.... experience really great!!! BMW of Ramsey you guys are the best!!! Great cars great deals.... More
by Jerome
Employees Worked With
April 14, 2021
I’ve now purchased 1 vehicle and leased a second from Ramsey. Veronica truly does everything she can to make the process quick and easy! Ramsey. Veronica truly does everything she can to make the process quick and easy! More
by Franklin90
Employees Worked With
April 13, 2021
Great salespeople, no games or BS. Transaction was 90% done online and other than paperwork delays due to showroom being busy, transaction was easy. Good experience and would recommend them done online and other than paperwork delays due to showroom being busy, transaction was easy. Good experience and would recommend them More
by Aris
April 09, 2021
Overall the experience was great, my windshield had a chip in it maybe when they brought the car over from Pearl River to the dealership that we noticed but the sales person took care of it right away . chip in it maybe when they brought the car over from Pearl River to the dealership that we noticed but the sales person took care of it right away . He has gone above and beyond for us . More
by sm8057
Employees Worked With
Jorge Velarde
April 08, 2021
Horrible experience with this dealership and their lack of customer service. I purchased a vehicle from them on 1/30/2021. The first set of temporary plates expired on 3/3/2021 and I still had not received of customer service. I purchased a vehicle from them on 1/30/2021. The first set of temporary plates expired on 3/3/2021 and I still had not received the registration or permanent plates for the car. I was given a second set of temp plates and told to keep waiting for the DMV to go through its backlog. Dmv denied they had backlog and informed me processing times were 3-4weeks on average. I waited another month and now the second set of temporary plates is expired. The dealer refuses to give me a 3rd set, they admitted they can’t register the vehicle without a VIN inspection which I cannot do because I don’t have the title or a valid current registration on the car. The dealer advises me to act illegally by driving the car with expired registration to a VIN inspection center instead of giving me another temp plate or sending one of their employees to do it. Instead they say it’s my responsibility to get it done regardless of the legality of how I do it. They are encouraging and advising me to break the law to get this done on my own meanwhile they charged me a registration fee to register the vehicle. I was also overcharged on the sales tax after I told them several times and showed evidence of the true sales tax rate. Now I cannot receive the refund from department of revenue services until the vehicle is registered which the dealer refuses to take care of and I cannot do because the car the dealer will Not give me the proper paperwork to register it. More
by docd187
Employees Worked With
Richard Aquino, Mike Lebron
